Kia Richmond

Excellent customer service. Made me feel very welcome. Aidin Zare and his team went above and beyond what a normal car dealer would to provide us with excellent customer service and a great deal on our new Aidin Zare and his team went above and beyond what a normal car dealer would to provide us with excellent customer service and a great deal on our new car. The transaction was quick and efficient. The car was immaculately groomed for delivery. The team even placed a large bow with balloons on the car to help us surprise "Mother-in-law" with her new car. I will definitely be going back to KIA Richmond for my next vehicle. More

Good Service Should come and talk to these people experiencing the type of services and the deal offer, financing arrangement is efficient, deal close in 4 days. Should come and talk to these people experiencing the type of services and the deal offer, financing arrangement is efficient, deal close in 4 days. More

Very pleasant experience Went to test a Kis Sportage and ended up buying one on the spot. Impressed by the car and by the sales team who were very friendly, helpful, knowledge Went to test a Kis Sportage and ended up buying one on the spot. Impressed by the car and by the sales team who were very friendly, helpful, knowledgeable and generous. Did not even imagine that this process can go so smoothly and fast, from getting the offers, arranging the financing, transferring insurance and having the car ready for pick-up in just a few hours. I'm sure a lot of potential buyers would be very surprised to find out that such a high level of customer care still exist. All the best to you guys! Thank you again. More

Truly Happy I normally don't write reviews but in this case I wanted to share my experience. I'm truly happy that I bought my Kia Soul from the Richmond location I normally don't write reviews but in this case I wanted to share my experience. I'm truly happy that I bought my Kia Soul from the Richmond location as the service is absolutely outstanding. From the reception that answers the phone when I make an appointment my service representative Gil my experience from beginning to end is always a 5 star. More

Great Management(General Manager), just a few bad employees Originally I had a great experience at Kia Richmond, the previous service advisors were exceptionally great, including (Katherine) and Tony Ma, Both Originally I had a great experience at Kia Richmond, the previous service advisors were exceptionally great, including (Katherine) and Tony Ma, Both took the time to address my concerns and were very patient Had great customer service experience, only until I had to deal with Gil Laureano, Gil often lied to me about the actual cost of warranty covered repairs, often exaggerating repairs by multiples, example: "ball joint repair, was quoted almost $300 to warranty" used this as an excuse to upsell me brake pads and brake rotors/ transmission flush/ and recommended me to buy new 4 set of wheels due to my low traction, which was false. Did not address my concern about inaccurate steering and torn ball joint, both of which were a huge safety concern for me and my family. Brought my car in for these safety concerns and everytime he would try to upsell me something or charge me for work that needed to be done, such as a wheel alignment, which was done 2 months prior. ALBEIT all this bad experience with this service advisor Gil Laureno, The General Manager Tom Richardson was exceptional in his decisions to turn this matter into a better one. He resolved this situation for my safety concerns effectively and easily, saving me time and a headache, I applaud the great work of the General Manager Tom Richardson, More

Great Service, Great People After having a really bad experience at another local dealership, I went to Kia Richmond. My dad and I were welcomed by a sales staff that were frien After having a really bad experience at another local dealership, I went to Kia Richmond. My dad and I were welcomed by a sales staff that were friendly, respectful, and knowledgeable without being pushy or using sneaky sales tactics. I'm not sure why others have given this dealership a bad review and suspect that it may be from disgruntled ex-employees posing as customers. The dealership is smaller than the others but the advantage here is that they offer a much more personal buying experience. Ian was wonderful to deal with and I highly recommend this dealership. More

Richmond Kia the Ultimate Experience From the moment I walked through their door to test drive the Kia Soul SX, I received a five star reception. Jacob Braun's approach was warm and hones From the moment I walked through their door to test drive the Kia Soul SX, I received a five star reception. Jacob Braun's approach was warm and honest. His approach assessed my interest and remained focused on what was best for my needs so that by the end of the day I was given the red carpet send off in my brand new Kia Soul SX. The team at Kia Richmond are exceptional, providing professional and very personal service. I highly recommend Jacob and the team at Kia Richmond. Thank you! I am over the moon happy! More

Excellent and understandable personal! Great Dealership as well as personal. I was buying a Kia Sportage and trading in my leased car, have gave an deposit and got optional deal to put all Great Dealership as well as personal. I was buying a Kia Sportage and trading in my leased car, have gave an deposit and got optional deal to put all protections on the car, especially undercoating and fabrics protection. At last moment I could've not get that deal because of my personal issues. I got called from Kia Richmond and Sales manager told me that there's no problem with it, they reimburse me my deposit, and told me that I still can get better offer and service when I'm gonna be ready. I'm very Happy with the Service. More

Soul review I had a good experience buying my new Kia Soul with the help of Jacob, he was amazing! He took the time to show me lots of options, didn't push me int I had a good experience buying my new Kia Soul with the help of Jacob, he was amazing! He took the time to show me lots of options, didn't push me into anything and made me feel super comfortable. When it came to financing the soul there were a few issues regarding the 0% financing as I was told two times by two different managers that this car qualified for it, then when it was time to actually sign it was 2.99% which was very surprising. The staff did some adjustments to the price of the car for me making me happy! Thank you! More

Great service at Richmond Kia Our product advisor Jacob Braun was most helpful in my purchase of a new Kia Soul. Everyone was very professional... Met with Aidin Zare, the sales m Our product advisor Jacob Braun was most helpful in my purchase of a new Kia Soul. Everyone was very professional... Met with Aidin Zare, the sales manager, Tom Richardson the general manager stopped by to say hello and Tony Wong the service manager. More