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Jonker Honda
Surrey, BC
1,189 Reviews
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1,189 Reviews of Jonker Honda
January 05, 2016
Excellent service Did what I wanted them to do. Promise was kept and on time delivery. Salesperson dan sak was very cooperative and helpful. Responded to my email promp Did what I wanted them to do. Promise was kept and on time delivery. Salesperson dan sak was very cooperative and helpful. Responded to my email promptly and did everything in a professional manner. More
by Sskang
Employees Worked With
Kelly Arvai, Linda Ho, Dan Sak
Helpful January 04, 2016
Excellent Service To be honest you guys are the best. I really had an excellent service and all of you were so friendly. Always I wish you the best To be honest you guys are the best. I really had an excellent service and all of you were so friendly. Always I wish you the best More
by KHM2015
Employees Worked With
Kelly Arvai, Dan Sak
January 04, 2016
Oil change service It was an ok experience. The customer service was fine buy I thought I would at least have a car wash or vacuum after paying almost 100 dollars on a o It was an ok experience. The customer service was fine buy I thought I would at least have a car wash or vacuum after paying almost 100 dollars on a oil change. More
by SIMONASC23
Verified CustomerEmployees Worked With
Byron Lavery
January 03, 2016
Tire repair By far the worst experience with Honda. Dec 29 2015, I had a flat tire in the morning on the way to work. I managed to make it to honda. Later that d By far the worst experience with Honda. Dec 29 2015, I had a flat tire in the morning on the way to work. I managed to make it to honda. Later that day i talked with miguel from service and told me the tire was not repairable. It was too late in the day to find my third party warrenty so the spare tire was put on temporarily so i could make it home. I returned the next morning to honda and dropped my car off to figure out the warrenty issue. Miguel callede at around 9am and told me the claim was approved and that tire repair was under warrenty. I picked up my car at around 230pm. Miguel asked for my credit card incase the warrenty didnt cover the install and the tire balancing. I was reluctant to sign anything that was not completely filled out, but he reasured me that nothing would be charged on the card. I left for home, but later received a call from miguel telling me that the third party warrenty had made a mistake and the tire repair was not covered and that the cost honda considered reasonable for the tire repair had to be paid and my credit card would be charged. I told miguel that what happened was unaceptable and i want to speak with his suppervisor. He said he would call me right back. So i waited untill 6pm almost 2hrs and with frustration i called back asking for miguel only to find out he had already left work. Needless to say, i was very uninterested in continuing with honda for any service or repairs. Miguel did call me the next morning and told me he would reduse the cost to 150 from 350. If i had of know from the begining that the tire repair was not under warrenty i would have gone to other tire repair shop to more afordable options. The fact that i did not have that option made me feel forced to pay whatever price honda seemed fit More
by braddunwoody
Employees Worked With
Miguel Bagara, Catrina Dierks
January 02, 2016
Service Well done! Jill Eden provided me with timely, responsive, and a professional service experience. She gets full marks for her dedication to customer care and enga Jill Eden provided me with timely, responsive, and a professional service experience. She gets full marks for her dedication to customer care and engagement! I will be coming back for future service requirements because of the consistent behaviours and dedication of the service team to customer care and a rewarding customer experience. More
by henrhcl
Employees Worked With
The shuttle driver is a treat, not sure who was on December 31. He also deserves commendation for his positive role in the customer service experience., Jill Eden
January 01, 2016
best car buy experience Soon as I walk in to the dealership i was greeted buy Joel Reimer. He asked me how he could help me. I told him I was interest in the dodge caravan o Soon as I walk in to the dealership i was greeted buy Joel Reimer. He asked me how he could help me. I told him I was interest in the dodge caravan out from. So he returned with the keys and took it for a test drive he was knowledgeable but in this case I was more, mostly because this was my sixth caravan. When it came to the price I only paid a few more dollars than I had hoped. I was very happy with the deal.. As far as car dealings I have probably bought more than twenty cars from dealerships it was one of my most pleasant deals I have done. I hope your dealership would a leading example of the future of the auto industry. Joel Reimer is the example of great sales experience More
by douglas1955
Employees Worked With
Joel Reimer
January 01, 2016
Listened to my needs! My service was about fixing what didn't happen before. The service manager was awesome and heard me and went above and beyond making it right. Much ap My service was about fixing what didn't happen before. The service manager was awesome and heard me and went above and beyond making it right. Much appreciated- feels so much better walking away from a service when you have been heard and it was fixed. More
by Melissa
Employees Worked With
Catrina Dierks
January 01, 2016
Customer Service While waiting for my car to be washed after a service, I was asked four times if I had been helped. Each person was interested in making sure that I While waiting for my car to be washed after a service, I was asked four times if I had been helped. Each person was interested in making sure that I was being looked after. Thank you Jonker Honda. More
by ACAOUETTE
Employees Worked With
Andrea Arthurs, Jill Eden
December 31, 2015
Awesome but can still be improved Services is awesome but the car wash is not that great, maybe because the shop is packed and they are trying to keep up with the schedule. And in fair Services is awesome but the car wash is not that great, maybe because the shop is packed and they are trying to keep up with the schedule. And in fairness, my car was way too dirty! More
by venmarkortega
Employees Worked With
Alan Cheung, Kelly Arvai, Andrea Arthurs
December 31, 2015
Purchase of 2016 Honda Pilot Professional, courteous, detail oriented, and thorough. Sarav Luthra provided me with all the details I needed to make my decision, including working Professional, courteous, detail oriented, and thorough. Sarav Luthra provided me with all the details I needed to make my decision, including working with me on the key options I wanted, and ultimately provide me with a deal I was very comfortable with. Sarav was extremely professional and contientious throughout the process from purchase through to delivery. I'd purchased 3 Honda vehicles from another dealership, and the purchase experience with Sarav was far superior. I use the phrase "purchase experience" rather than the "sales process" because I'm there to buy. Far to often, particularly in the automobile industry, I've felt like I've been "sold". More
by lmorrison0
Employees Worked With
Kelly Arvai, Linda Ho, Sarav Luthra
