Jim Pattison Toyota Surrey

VERY BAD EXPERIENCE I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me, he said with pleasure he would take care of all. I got my car over there to fix it. On July 31 when I went to pick it up, not only he didn't fix some issue of my car he promised me up front but, also the front bumper they change it and did new paint was scratches and cheap on it and they tried to polish it. They couldn't get ride of the deep scratches and also they asked me to pay extra for the other issue. The manager Mr, Grant who was nice at the time I got my car there didn't have a good behavior at the time I went to pick up my car. More

Very bad experience I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying t I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying to charge and grab money on one excuse or other. Not helpful at all . Financial manager has poor customer skills. Never go to them . Frustrating experience. If you want good experience go somewhere else and stay away from there trap . More

Completely happy with both service and my buying experience I was sent on a referral to Jim Pattison Toyota, and they exceeded my expectations. Surjit was the sales guy I dealt directly with, as well as his s I was sent on a referral to Jim Pattison Toyota, and they exceeded my expectations. Surjit was the sales guy I dealt directly with, as well as his sales Manager Felix, and they made sure to ensure I were taken care of. Surjit was outstanding from start to finish and answered all my questions I threw at him, as well as spent a full hour going over the vehicles features before I drove away. Its nice to see there are still good sales guys out there that care, not pushy and unwilling to listen to your needs and what you can afford. Surjit was a pleasure to work with, and I wouldn't hesitate to send anyone to see him. Thanks again, Sam More

*Resolved* Disgrace to the Toyota brand Nov 28th 2017 update: Jeff the manager got in touch with me and extended an offer to correct my experience. I have since placed a deposit for the ne Nov 28th 2017 update: Jeff the manager got in touch with me and extended an offer to correct my experience. I have since placed a deposit for the new 2018 Sienna. I am mostly doing it for my father who loves the Toyota brand and to JP Surrey's credit it is very casual, friendly, and a no pressure environment. But for me I expect my appointments to be met and questions answered in detailed, and a greater effort made to earn my money, that's where I am coming from. Original review: They not deserve any stars as the attitudes and atmosphere at this toyota dealership was an absolute F. We purchased two cars from them before and my father and I really regret ever giving them any business. We loved and drove our toyotas for more than 10 years each and JP toyota surrey is a disgrace to the toyota brand. Don't bother making an appointment because the sales people will try to overtake each other, nobody will care that you are arriving to discuss purchasing the car even though you've told them that's why you want the appointment. Price issues aside, it's like they just don't value your business because the Toyota brand is doing all the work. More

New vehicle I have recently purchased a New vehicle, being a 2017 toyota tacoma. After i purchased this vehicle, i was sent to a room where a salesman was VERY I have recently purchased a New vehicle, being a 2017 toyota tacoma. After i purchased this vehicle, i was sent to a room where a salesman was VERY aggressive in trying to sell me extra warrantys. when i said "no" he aggressively shook his hand and said "FINE! ITS YOUR xxxxING VEHICLE!" and he said the F word.. Then he tried to sell me some stuff, to where i said NO.. he extremily aggressively shook his hands at me and said "FINE!!! ITS YOUR VEHICHLE! I DONT CARE" exact words. Second of all, i have spoken with other dealerships. and with this new vehicle, i am supposed to recieve a 5 year warranty. I did not i was given a 3 year. WHY? 3rd, i had purchased new tires. its been a month and a half and it JUST showed up. I asked when i could get it mounted and balanced. i was met with a "uhh when you give us more money" the thing is... ive spent 50 Grand. No one has done anything but try and try to gouge me for my money as if its the only thing in the world that they care about. This experience has been absolutely horrendus and terrible. I feel i have been taken advantage of and I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE More

Thanks for nothing I had the worst experience as a first-time buyer of a pre-owned car. My husband and I trusted the JP name and this was our first choice in dealership. I had the worst experience as a first-time buyer of a pre-owned car. My husband and I trusted the JP name and this was our first choice in dealership. We found and test drove the exact RAV4 we had been wishing for. Our sales associate, Terry, initially showed us the wrong Car Facts sheet for a completely different car. When he brought the correct one, it turned out that the car had been in several accidents, including one in the States. We wanted a bit more info about what repairs had been done, which he said he would provide for us two days later (as he wasn't working the next day). He refused to take our deposit and insisted he would call. So we waited two days, and of course Terry never called us. We noticed that the car had been removed from their website, and when I inquired over email about it, another sales associate told us it had been sold already. We were super disappointed. When Terry finally did get back to us, he lied and said he had called (no missed calls or voice mails on either of our phones from him). He offered no apology. What terrible customer service. Steer clear of this place. I hear Peace Arch Toyota is a better bet, and in fact I'm sure you could go anywhere and get better, more honest service. More