JP Motors

NICE CHANGE Sales person Jim Downs was great to deal with, no pressure and no double talk. A real change from the usual car sales people, Kimberly Ferraro needs t Sales person Jim Downs was great to deal with, no pressure and no double talk. A real change from the usual car sales people, Kimberly Ferraro needs to keep her word when she say's she will call you about information. The vehicle I purchased was exactly what I test drove and in mint condition when I picked it up. Good job to the detailing and delivery department. Overall a good experience. More

Broken promisses My sales person William lied about the vehicile in order to make the sale. Then Kim Ferraro promised to have the vehicle ready for a certain day than My sales person William lied about the vehicile in order to make the sale. Then Kim Ferraro promised to have the vehicle ready for a certain day than was not available to reach that day and did not have the car ready. She did not return phone calls. When finally contacted by other employees she said I could pick up the car at 10am Monday. Than called over the weekend and said I could no longer pick it up at that time. This dealership customer service is appalling! More

Financing You would think a company would be able to finance any auto they have on the lot with the button saying it can be done. but after looking for a auto I You would think a company would be able to finance any auto they have on the lot with the button saying it can be done. but after looking for a auto I like that was cheap 2009 Jeep Compass Sport/North Price: $4,500 to be told it couldn't be financed because it was under $7000, shouldn't be listed to be financed at all One disappointed Customer George More

The Service Department has terrible Service I bought a 2008 Nissan Altima in late February, 2017. The actual process of looking for the car and the purchase and getting the car went great. I wa I bought a 2008 Nissan Altima in late February, 2017. The actual process of looking for the car and the purchase and getting the car went great. I want to thank Steve Heczko for helping with the no pressure assistance in picking the car and answering all my questions. I picked up the car at 4 p.m. on a Friday afternoon, 20 minutes later things started going downhill. On the way home the tire pressure monitor went off, I called the service department on the following Monday morning and brought it in and had to have a tire sensor replaced. 6 days later I had to take it back in again due to tire pressure monitor light again and the check engine soon light came on, they replaced the air fuel filter and yet another tire sensor. I had the car back in twice more, the third time for tire pressure monitor again, they reprogrammed the tire pressure system. The last time was for tire pressure monitor again and service engine soon and on the last visit which was only a few days before the 30 day warranty was over, they replaced the engine air filter and the remaining two tire sensors. I was advised by the very nice and apologetic ladies at the front desk that because I had been in so many times they had their best mechanic look at it. The car ran great for just over a month, I've had it at a Nissan dealership twice since April 5th, for the check engine soon light coming on, and its been the same code as when I took it to JP Service Department. The first time I took it to the Nissan dealership it was because the Self Learn had not been cleared when JP Motors worked on it the last time. I just had to take the car in yet again for the exact same thing, this time they had to replace the air fuel filter that JP Motors replaced.in March. There is something wrong with a business that takes a customers hard earned money, then does nothing to help them when what they've sold them doesn't work the way it should. I went to JP Motors because I had heard great things about them, turns out I was misinformed. I won't ever come back. More

After 1 year of purchase Bought a 2011 Dodge Ram 1500 a year ago, it had 95,000kms an currently has 114,000kms... I've replaced a water pump already, truck had no A/C when I l Bought a 2011 Dodge Ram 1500 a year ago, it had 95,000kms an currently has 114,000kms... I've replaced a water pump already, truck had no A/C when I left the lot, my radio has also stopped working in the last 2 months .... I had to get my rockers re-done also but JP Motors covered my coat for that, which I'm very thankful for .... More

Salesman was fantastic!!! Business Manager not so much Steve was fantastic!!! Kept in contact with me while I was deciding wether or not to purchase the car, he was super friendly and easy to talk to. He d Steve was fantastic!!! Kept in contact with me while I was deciding wether or not to purchase the car, he was super friendly and easy to talk to. He definitely made my first car purchase stress free!!! More

Refuse to provide information on vehicles I exchanged several sms with someone from the company prior to driving to the place. In sms, I got only a photo of the first page of CarProof. When I I exchanged several sms with someone from the company prior to driving to the place. In sms, I got only a photo of the first page of CarProof. When I came, guys spent 30 minutes questioning me on who was sending me messages. I showed the number that seems unfamiliar to them. After 30 minutes, I asked if someone is going to show me the car I came to check, or not. "Sure, did you see it on our lot?" No, I did not browse the lot, I came to check a vehicle, assuming employees should know where it is. Finally, after 45 minutes after entering the location, Jim Glenn brought the vehicle in. "Can I see the CarProof?" - I asked. "We provide CarProof upon delivery of the vehicle". - was the answer "Can I see mechanical condition report?" - I asked. "We provide safety report upon delivery of the vehicle". - was the answer Upon checking the vehicle (2010 Ford F-150 King Ranch with 130K on odometer), I noticed extensive wear and tear on front seat and on steering wheel, kind of wear that would indicate a much higher mileage (my own vehicle had similar wear on leather with only 120K on odometer, yet records indicated dash replacement at 60K to a total mileage of 180K). There was also noticeable trace of paintwork of front right side. When I pointed out these things to Mr. Glenn, he became angry and yelled at me that he doesn't care, all information on the vehicle is what he has, still refusing to show CarProof or any records on the vehicle. So I left, after wasting 90 minutes of my time, not including anextra hour to drive to and from the store. There is a high chance that the business that refuses to provide details on what it sells, sells "lemons". Personally, I will never return to JP Motors, and would discourage anyone from buying from them. More