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Infiniti South Edmonton
Edmonton, AB
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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128 Reviews of Infiniti South Edmonton
November 21, 2021
One of the worst customer service that I experienced as far back as I can remember. The sale person came across as professional though, But another guy he called his manager, was absolutely Horrible to de far back as I can remember. The sale person came across as professional though, But another guy he called his manager, was absolutely Horrible to deal with. He had no personality, kept on lying again and again & absolutely unethical business practices. I am surprised he actually has a job in customer service, that too of a manager. I am definitely going to complaint to head office & for sure will complaint to Amvic. He was so desperate to sell, he even made me sign on a blank piece of paper & took my credit card giving some stupid reason. He has no knowledge whatsoever about cars & most importantly customer service. The mechanical inspection report he showed me had some issues mentioned by the mechanic, but he kept on saying, “don't worry about that. We are honest & transparent thats why we mention even smallest details”. The issues are very minor & not even worth fixing. The issues mentioned were 1. Ac not working 2. Check engine light( for failed catalytic converter) When i asked him if these are small issues, then fix for me. On that he comes back saying. Oh if we fix that, then we will be adding another 2000-3000 to the price. Thats when I could not tolerate his face & walked out. More
by PD
Employees Worked With
the disaster sales Manager
November 10, 2021
Eddie does it again! This guy is amazing to deal with because there is never any bs. He listens very well and is very good at finding solutions. He also works hard for his customers. He has fostered grea because there is never any bs. He listens very well and is very good at finding solutions. He also works hard for his customers. He has fostered great relationships with his management team, which goes a really long way when you like that comfort of having someone on your side when putting the deal together. In fact, the whole team dynamic at this store is very easy to see and it really makes a customer feel welcome because they all seem to have the same goal of ensuring you walk away extremely happy with the experience. Thanks guys! More
by matt_u17
Employees Worked With
Eddie, Daniel, and Savanna
November 08, 2021
Every time I’ve called … starting position is bring the car in so we can take a look … and of course charge you a service fee. All about racking up billable time … wouldn’t go to that dealership.. other op car in so we can take a look … and of course charge you a service fee. All about racking up billable time … wouldn’t go to that dealership.. other options available More
by jayfalc
Employees Worked With
Service rep
September 21, 2021
Great customer service Aditya and Anin made the purchase for the Qx 60 we bought a very nice experience. Aditya was also very knowledgeable about the vehicles which was nice because he answered all the ques for the Qx 60 we bought a very nice experience. Aditya was also very knowledgeable about the vehicles which was nice because he answered all the questions we had before we even asked them. Thank you so much. More
by Sony
Employees Worked With
Aditya, Anin
September 19, 2021
Good service and offered test drive on multiple vehicles without any hesitation. Respectfully treated and vehicle purchasing made it nice and easy. without any hesitation. Respectfully treated and vehicle purchasing made it nice and easy. More
by Rupesh.rp
Employees Worked With
Aditya (Eddy) and anni
August 26, 2021
The worst experience ever. Complete Fraud. Did the deposit of $1000 towards the purchase but they still end up selling the vehicle to someone else. The manager MANRAJ didn’t bother to take the call an deposit of $1000 towards the purchase but they still end up selling the vehicle to someone else. The manager MANRAJ didn’t bother to take the call and explain and to add further the General Manager MIKE instead of owning to the mistake made the situation worst by not handling appropriately. Beware people. I do have proof of purchase and deposit in case anyone needs to look at. The VP Warren and Latha handled the situation well and did whatever they could at the end but at a different dealership. That is why giving one star extra. More
by Anmoldeep
Employees Worked With
Mike, Manraj
