Infiniti South Edmonton

I had truly negative experience at Infiniti South Edmonton on Tuesday, September 15th. I dropped my car off at approximately 10:30am. I requested an oil change and a diagnostic to determine the c Edmonton on Tuesday, September 15th. I dropped my car off at approximately 10:30am. I requested an oil change and a diagnostic to determine the cause of a minor shuttering that happened at very low speeds. I was informed that the diagnostics usually takes an hour or so. By about 3:30pm, I had heard nothing. I texted my service advisor, Henry. He responded within about 30 minutes asking to keep the car overnight. I was fine with this, however was not amused that I had to reach out myself for an update. I told him that I had stuff in the trunk that I needed for that night. So, I drove myself (at this point I was not offered a shuttle, Uber, etc) to the dealership to collect my belongings. After arriving, I was made to wait about 25 minutes for access to my items. At this point, I was frustrated. I decided to take my car and not let it stay overnight. Upon trying to pay for the oil change that was performed, there were issues accessing any records of work done. At this point, service had closed, and there were others including myself at reception to pay for service and pick up their vehicles. Anny with reception told me the cost for an oil change was 109.95 +GST. While arranging a tow for the vehicle that I drove to the dealership, I was told (about 15 minutes later) that the price is actually 120.84. Albeit a minor price difference, this is another example of poor organization. I am very disappointed with the communication throughout my service experience. This dealership seems to have gone sharply downhill regarding how they value the time and trust of clients. Organization is now seemingly non-existent, and the enjoyable experience that I once appreciated has dwindled. If there was difficultly replicating the issue that needed diagnosing, I should have been promptly informed. Instead, I had to reach out myself about 5 hours after drop off. I wasn't in any rush, but this abhorrent quality of customer service is not what I expect from a premium brand. More

We had an excellent experience working with Sam and Lina Morina at Infiniti South Edmonton. Having dealt with many salespeople and purchased several vehicles over the years, I can confidently say that Sam i Morina at Infiniti South Edmonton. Having dealt with many salespeople and purchased several vehicles over the years, I can confidently say that Sam is one of the most honest and knowledgeable professionals I have met. His expertise and genuine approach made the entire process smooth and enjoyable. This is our second Infiniti vehicle, and we absolutely love it. Sam's recommendations were spot on, and we truly appreciate his guidance throughout the purchase. Lina was equally wonderful to work with. She was friendly, accommodating, and went above and beyond to make everything possible. What I appreciated most was how comfortable she made us feel. It felt like we were dealing with a friend rather than just a finance representative. She was kind, approachable, and always willing to answer our questions and address our concerns. Together, Sam and Lina supported us every step of the way and made the entire experience stress free. I cannot express enough gratitude to Sam for being an exceptional salesperson and to Lina for making the financing process such a positive experience. Our family would like to sincerely thank Sam, Lina, and the entire team at Infiniti South Edmonton for their outstanding service. We highly recommend them to anyone looking for a vehicle and a truly exceptional customer experience. More

We recently bought a used vehicle from this dealership. We chose to go the dealership route to ensure the vehicle had been inspected and minor issues dealt with. Once we brought the vehicle home we found t We chose to go the dealership route to ensure the vehicle had been inspected and minor issues dealt with. Once we brought the vehicle home we found that we were unable to put gas into the vehicle due to a ruined part, oil had not been changed, air filters not changed and the hitch receiver was unusable. We texted and called our salesman, but we were ignored throughout the week and we were given the runaround. Once we got a hold of the manager he was not very helpful and offered to cover a small portion of the labour for the gas tank part. He offered to have service call us and book an appointment, again nothing. We had to follow up with the dealership again, where we were routed to a third party service booking agent that was unable to book us in for service as they were unaware of the situation. We still have not heard back and have a vehicle that still needs service. More

Our experience purchasing a new vehicle was pleasant and stress free. Rodney, the sales guy was knowledgeable and helpful. He respectfully and fully answered all the questions we had and offered advise as a stress free. Rodney, the sales guy was knowledgeable and helpful. He respectfully and fully answered all the questions we had and offered advise as an Infiniti owner. His demeanor was professional and friendly throughout the sale process. We never felt pressured. We were treated just as considerately by Lina the finance manager. She asked pointed question to help us make decisions on our options. She expertly described all the choices, not coercing us to purchase but focusing on their relative importance to the over all value. Lina was thoughtful and it seemed have our best result in mind. The vehicle purchase experience has been excellent, lets hope that the regular maintenance sessions in the future will be equally satisfying. More

Purchased a vehicle in February, come spring the AC doesn’t work. Contacted Rodney the salesman, he said they would take care of it for me. Drop the car off, they say they won’t fix it because it worke doesn’t work. Contacted Rodney the salesman, he said they would take care of it for me. Drop the car off, they say they won’t fix it because it worked when I bought it… typical run around! AC compressor doesn’t turn on at minus 30°c and then the service advisor tells me that AC’s need to be recharged every 4 years!!! I do refrigeration and air conditioning for a living… what a bunch of scam artists! I wonder how many people they charge for this scam operation. AC systems are sealed and do not require recharging unless there is a leak. If they’re not repairing a leak then they are ripping you off!! Do not take your vehicle to INFINITY SOUTH EDMONTON!! More

Excellent Dealership ! Had a wonderful experience with everyone there and would definitely go there again and will recommend to all my friends looking for vehicles to go th Had a wonderful experience with everyone there and would definitely go there again and will recommend to all my friends looking for vehicles to go there. More

Rodney was the salesman that we purchased the vehicle through was good to deal with. When we moved on to the finance dept it was a bit of another story. He started to try to sell us the 3 m coating ,unde through was good to deal with. When we moved on to the finance dept it was a bit of another story. He started to try to sell us the 3 m coating ,undercoating and glass protection. We said no at which time he started to discount things , we kept saying no but he did not seem to like the answer. Finally he said ok and said he would email the invoice which did not happen. When we went to pick the car up he then started to sell the extended warranty. We said we did not want this. Again he did not like the no answer. Then he picked up the glass protection and I told him we did not want any of the extras. He then started doing the invoice. The next thing he said was the dealership policy that we had to have a new plate. My wife having worked at a registry office said that when she was there we had 14 days to transfer the registration. He told us that the government had changed that and we had to have a new plate. So he sent Rodney to get the new plate. Which cost us $80 for a new plate instead of a transfer fee. He came back put the new plate on and went over the car with us. When we got home we had to go to AMA and get my wifes name on the registration So we asked them if this rule had changed, and she informed us that it had not we could have put our old plate on and left To pick the car up took over 3 hours which was not a great experience. More

Purchased a new Infiniti QX60 in October—my second QX60 because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. We’ve made one visit already and then had to make another appointment. Two days for the parts to come in was what we were told and weeks later no call back, Still no response, no callback, and no solution. For a luxury brand, this level of service is completely unacceptable. I gave Infiniti South the benefit of the doubt despite a less-than-stellar first impression during my purchase. Big mistake. I expected better from both the product and the dealership. At this point, Infiniti may no longer even be a consideration for me in the future. Do better, Infiniti. More

Their Premium Service is VERY poor. I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due to ‘no code showing’. My husband went to the dealership in Leduc Alberta and they worked diligently to help us and they eventually found a possible solution in a bulletin that was put out in 2024 - stating that my problem was in fact a software issue! I brought the car back to the South Edmonton location and they miraculously admitted that they did not realize that this bulletin was issued and that software problem could be identified and solved. After 2 years of arguing with them that my car was slamming on the brakes due to a collision sensor malfunction - we finally had it resolved Thanks to the LEDUC NISSAN/infiniti DEALERSHIP. Zero help from the South Edmonton dealership. We also contacted Infiniti Canada AND Nissan Canada - and they couldn’t help either! Huge thanks to the people at the Leduc dealership. The guy worked to help us until he found an answer - and we were not even his clients! SMALL TOWN dealerships actually CARE. The big city dealerships could care less. More

Rodney and the team were excellent and set a new standard for my personal experience purchasing a vehicle. for my personal experience purchasing a vehicle. More