Hyundai on Hunt Club

I bought my car in June 2019, customer service is terrible, rude staff and very less clarifications and explanations about the charges and hidden costs. Went to the bank to pay my loan amount and got terrible, rude staff and very less clarifications and explanations about the charges and hidden costs. Went to the bank to pay my loan amount and got to know all the hidden charges which hunt club didn't explain clearly at the first place. Being new in Canada i trusted their customer service while buying my new car but they ripped me off with a large sum. Please don't rip off your customers who provide you sales. You just lost a valued customer. I will never recommend anyone to choose anything from your company and struggle as i did. More

Second purchase with Reg and Johnny looking after the financing. Both are professional and efficient. Hence why I returned. They both make the purchase of a vehicle a great experience. financing. Both are professional and efficient. Hence why I returned. They both make the purchase of a vehicle a great experience. More

Great Experience! Reg was so very helpful in making sure everything was understood properly and that we were on the same page. He made an experience that I would’ve oth Reg was so very helpful in making sure everything was understood properly and that we were on the same page. He made an experience that I would’ve otherwise found uncomfortable into a very positive one! We are loving our brand new Tucson! More

A great experience! Reggie went out of his way to find me exactly what I needed when buying my first car. He was honest and upfront with me from the get go. My whole “fir Reggie went out of his way to find me exactly what I needed when buying my first car. He was honest and upfront with me from the get go. My whole “first car buying experience” was great thanks to Hyundai on Hunt Club. Big xxxxxxto the gentleman who came in after hours / on his day off to detail my car as well. More

Great Service! The service I received at Huntclub Hyundai was incredible! I felt no pressure from any of the staff whatsoever, and felt like the staff really cared a The service I received at Huntclub Hyundai was incredible! I felt no pressure from any of the staff whatsoever, and felt like the staff really cared about me! Would recommend to anyone looking to buy a car More

Professional, personal, and affordable We were referred to Reggie by a friend and are we ever glad we took the drive from Arnprior as he made it completely worth our while. He was friendly We were referred to Reggie by a friend and are we ever glad we took the drive from Arnprior as he made it completely worth our while. He was friendly and professional from the moment we started talking and it did not take long to make a deal. Adam was great to walk us through the business side of things as well explaining everything in clear detail. More

My new Tucson I was very happy and satisfied with the purchasing experience of my new Tucson. Eric and Vincent we super professional and fast. I am always short o I was very happy and satisfied with the purchasing experience of my new Tucson. Eric and Vincent we super professional and fast. I am always short on time and they did not waste it for me. My traded in Sante Fe was a good experience and I love all the new features in the 2019 Tucson like Blue link and Android Auto. More

0 stars for Hunt Club Dilawri; 5 stars for Eric Oickle. First let me explain why I would give a 2 out of 5 star rating: #HyundaiCanada and #HuntClub #Dilawri get 0-stars. Meanwhile, Eric Oickle, director o First let me explain why I would give a 2 out of 5 star rating: #HyundaiCanada and #HuntClub #Dilawri get 0-stars. Meanwhile, Eric Oickle, director of fixed operations, gets 5-stars. If it is one day demonstrated that the technicians and their managers exemplify the integrity of Eric Oickle, my "not recommended" could well change to "recommended". Long story short: Hunt Club Dilawri charged me for work on brakes that was not completed. The assistant service manager responded to my concerns with a lot of bluster, and my suspicions were confirmed by an inspection at another dealership. The so-called “customer (s)care” of #Hyundai Canada, meanwhile, would not hold the dealership to account, even when Hunt Club Dilawri would not honour the promise of the outgoing manager to refund me upon provision of the documentation from the other dealership. Hours and hours of 12+ calls to Hyundai Canada produced only a parroting of the line that Hunt Club Dilawri is an “independent dealer” that Hyundai Canada could not hold them to account, nor be held accountable for them. To the shame of Hyundai Canada, it was the Better Business Bureau that succeeded at getting Hunt Club Dilawri’s attention. It was at this point that Eric Oickle personally intervened. Unlike others at Hunt Club Dilawri, Eric took it upon himself to do the right thing, and promptly produced a cheque to refund me for the incomplete work. Eric Oickle is to be commended, and like I said, he personally earns 5-stars. To customers who've gone through what I've gone through, talk to Eric. He's your man. It appears that Eric is tackling some fundamental problems that exist at Hunt Club Dilawri. It can only be hoped, for the sake of first-rate customer service, that those individuals employed by Hunt Club Dilawri (and for that matter, Hyundai Canada) who do not share Eric Oickle's standard for integrity will be quickly removed from their positions. Until Hyundai Canada, at minimum, will demonstrate that they will match the standard and effectiveness of the Better Business Bureau (as well as Eric Oickle) in dealing with any dishonest service from any of their dealerships, my wife and I will be looking for a vehicle make that is not a Hyundai for our next car purchase. I will conclude with one more remark directed to Hyundai Canada, and also to those at Hunt Club Dilawri who didn’t complete the work that I paid for, and refused to honour their commitments and address my grievance, until the Better Business Bureau and Eric Oickle got involved: When it was first demonstrated that the work I paid for was not completed, IF you had said "Sir, we see that we did not perform the work you paid for. You paid us to do the work correctly, and in the timeframe when you brought your car to us. We failed. For this reason, we will refund you AND do the work at no charge"... Had you said and done that right off the bat, you would have made a customer for life. Not only that, I would have told others about the integrity that would have been reflected by that kind of practice. Instead, the story ends with a refund that should have been issued at the beginning of the story. And hours and hours of my wife and I pursuing after you to do the right thing, instead of you pursuing integrity and our satisfaction as customers. And the likelihood that we will never buy from Hyundai again. Hyundai Canada: this story could still have a much, much different ending, if you commit to changing your practices, and making personal amends to my wife and I for the hours we had to work at fighting for the right thing to be finally done by your authorized dealer. Unfortunately, Hyundai Canada, I am not holding my breath. But please, prove me wrong. And it will indeed be a breath of fresh air... More

New Tucson Enjoying my new purchase and appreciate the way Reg took the time to go over the details of the many features available. The dealership is currently Enjoying my new purchase and appreciate the way Reg took the time to go over the details of the many features available. The dealership is currently undergoing construction but am sure it will be even better in the future. More

Once again, thank you Reg! When we are looking for a new or used car Reg at Hunt Club Hyundai is where we start ... and always end. Reg has shared his wisdom, respect and honest When we are looking for a new or used car Reg at Hunt Club Hyundai is where we start ... and always end. Reg has shared his wisdom, respect and honesty with our family for at least 16 years. In fact, my mother has purchased two new cars for Reg on our recommendation and my brother has purchased from Reg as well. We send friends to Reg too. We appreciate the professionalism at Hyundai on Hunt Club and Reg’s opinions and humour. More