Hunt Club Nissan

Universal Cleaning Services Inc. - Ahmed Omar The quality of service was very excellent. Peter Nowacki did a very good job at handling my car choice and taking care of my needs. He is also very go The quality of service was very excellent. Peter Nowacki did a very good job at handling my car choice and taking care of my needs. He is also very good at business and a very outstanding salesman. I really appreciate his guidance. More

Satisfied New Owner Dany was professional, friendly, knowledgeable and most importantly, comfortable to work with. He obviously had a passion for the products he was repr Dany was professional, friendly, knowledgeable and most importantly, comfortable to work with. He obviously had a passion for the products he was representing, was very transparent and fair in what would be reasonable (with assistance from David, one of the managers), and we were able to connect on a casual level, which is always nice. We stopped in the dealer because of great ratings for most of the staff, without really knowing which sales representative we would like to work with. I'm glad to say, Dany certainly did not disappoint. Although we didn't sign for the vehicle right then, Dany was able to help negotiate a more comfortable number for us afterwards; was flexible enough to send me the paperwork to review in advance (as I was out of town); and very accommodating for my friends who made the purchase on their own. I think Elie (looks like he may have changed his hair since the photo was taken) helped us with the financial documents, and he patiently went through and explained the documents with us. An error worked the numbers slightly in our favour here, and Elie let us have it, so we're a happy camper. Dany let us take our newly arrived vehicle for a test drive again before we signed the final "received-vehicle" section of the papers. It was nice to be able to properly inspect our new vehicle before accepting delivery. Thanks for being accommodating and not rushing us. Also, thanks for giving us the extra floor mats! It was a pleasure working with everyone at HuntClub Nissan. I was surprised at the ease we were able to come to a very favorable deal for us; and even happier to find such an amazing product. I'm quite confident we'll be getting all our future Nissan's from here. Goodluck Dany on your career progression with HuntClub Nissan. I hope they appreciate how well you've treated your clients! We appreciate you being easy to reach via cell phone/texting, being there for us when we arrived and when we left with our new car, and of course accommodating our random requests. More

Good overall experience I was greeted within 15 seconds fo walking through the dealership door by the receptionist who brought Jason over within a minute. Jason thoroughly ex I was greeted within 15 seconds fo walking through the dealership door by the receptionist who brought Jason over within a minute. Jason thoroughly explained the vehicle. When asked "why Nissan over Toyota" he gave a logical answer not just "Nissan good, Toyota bad". David explained the financing very well although he did talk pretty fast. More

Out-of-Province Purchase All arrangements were done accurately and efficiently for us to purchase the vehicle and transfer to our province !!! Ediz and Elie did a great job fo All arrangements were done accurately and efficiently for us to purchase the vehicle and transfer to our province !!! Ediz and Elie did a great job for us. More

31 vehicles in 30 years We arrived at Hunt Club Nissan ready to purchase a used vehicle. Staff was courteous and professional. Jason has a very polite and enthusiastic demean We arrived at Hunt Club Nissan ready to purchase a used vehicle. Staff was courteous and professional. Jason has a very polite and enthusiastic demeanor as well as an extremely broad knowledge of Nissan products. He took the extra time to make us feel comfortable and informed. Peter and Elie did a terrific job in terms of price and were very accommodating with a straight forward speedy process in completing the deal. Jason is now Number 1 on the list when looking for a new or used vehicle and will be highly recommended in the future! More

Overall, a good experience Ediz was a great, friendly and helpful sales consultant. Made us very comfortable making such a large purchase and went above and beyond to help where Ediz was a great, friendly and helpful sales consultant. Made us very comfortable making such a large purchase and went above and beyond to help where he could. Would highly recommend dealing with him. Eli was also top notch and understood that after care is just as important as making the sale. Curtis is always awesome :) overall, I would recommend doing business with these guys! More

Good experience Bought a Nissan Juke Nismo. Salesperson (Ediz) was fantastic! He was very kind, patient, and knowledgeable. I don't think I got the best price, necess Bought a Nissan Juke Nismo. Salesperson (Ediz) was fantastic! He was very kind, patient, and knowledgeable. I don't think I got the best price, necessarily, but the car is great. i did feel pressured by the finance manager to buy the extended warranty, but supposedly it's refundable if not used.... we'll see. Overall, great experience. Ask for Ediz! More

courteous & professional was truly impress with the sales folks from this dealership, specifically our sales guy Ediz Zor, with the help of his manager Sayid Kaddage. Wife an was truly impress with the sales folks from this dealership, specifically our sales guy Ediz Zor, with the help of his manager Sayid Kaddage. Wife and I came by to this dealership knowing we are going to buy a car, but not truly sure if this brand is our pick from all the other choices we have.... i.e. toyota, hyundai & subaru. but Ediz's approached us with a calm, courteous and professional demeanour, that enticed us to further check out the cars at this dealership. he's very knowledgeable and answered all our questions with great confidence. he's got a welcoming approach, without any aggression that will annoy you. Sayid Kaddage also made a huge impact in our decision to purchase from here. A truly no stress, hassle free experience coming to this dealership..... A definite recommendation! More

great car buying experience Very professional and friendly, I have been with Hunt Club Nissan for more than 5 years for all my car needs, services and purchased two vehicles alre Very professional and friendly, I have been with Hunt Club Nissan for more than 5 years for all my car needs, services and purchased two vehicles already. highly recommended. More

Terrible service, poorly trained staff If Nissan Canada gives out a 'Most Incompetent Customer Service' award I would like to nominate Hunt Club Nissan. While I really like my new Leaf, If Nissan Canada gives out a 'Most Incompetent Customer Service' award I would like to nominate Hunt Club Nissan. While I really like my new Leaf, I fully intend to not return to the location I leased it from until I return the vehicle in four years. I'll have my service done at a different location. I specifically opted to go to Hunt Club Nissan because it had the best customer reviews of the local dealerships and I will go out of my way to shop at businesses which provide high quality service. I encountered a lack of coordination, poor communication, slow service and poorly trained staff throughout my vehicle purchase as well as an overall attitude of 'it's not my responsibility' that came up repeatedly. I called ahead to make an appointment to see and test drive the Leaf. Upon my arrival the person I had the appointment with was busy with other clients and I was passes off to another salesperson. The test drive went fine. When we returned to the dealership the salesperson (I might as well be saying salesman, the only women I saw working at the dealership were in reception) relied entirely on the website to tell me about the features. He wasn't able to answer any questions about financing since that was someone else's responsibility. He was also not able to let me know how long it would take to source the model I wanted (there were three Leafs on the lot but I didn't want leather seats in my environmentally responsible car) since sourcing vehicles was also not his responsibility (I never did find out exactly what was his responsibility). When I spoke to someone in financing regarding what the price was for the car the price I was given was significantly higher than what was indicated on the website. Nissan.ca prefers to calculate the price without the taxes as if they aren't part of the cost (This is a Nissan Canada issue though, not this particular dealership). When I questioned the price that I was given the attitude of the individuals in the financing department and the salesman, rather than being helpful and informative immediately, became slightly condescending, with the underlying tone being that I couldn't afford the car. I found this somewhat offensive and completely inappropriate. I wasn't saying that the car cost too much, I was pointing out a significant discrepancy between the price I had seen listed and the price I was being quoted, something which I would always question. When I asked about any additional costs at the closing out of the lease I was told that there were extra fees if I went over the specified mileage or if the tires were heavily worn but that was all. I later found out that that there are almost always additional fees for any cosmetic damage to the vehicle (nicks, scratches, any damage to the upholstery etc.) so I was essentially lied to by the sales staff regarding this. That evening I did some more research and emailed the salesman to let him know that I had decided to go ahead with the purchase and with my model and colour choice. I called the next day to confirm an appointment for me to come in and do the paperwork. Again, the staff seemed under trained when it came to completing anything other than the basic form (I had repeatedly asked what would be required to process a lease through my company and if there was specific paperwork I would need to bring). I was not given clear answers by the sales or financing people regarding the requirements and it took actually submitting an incomplete form to finally get a firm answer that, until I had been in business for three years I would not be able to lease the vehicle through the company. A simple answer which the financing department should have been able to provide me with, rather than two visits to the dealership to meet with the financing department. I also had to call in to find out what the answer was, the financing officer didn't bother calling me to let me know. Only after this week-long process was complete (I ended up leasing the car personally) was the process of sourcing a vehicle even started (I had been clear throughout that if the financing couldn't be completed through the business I would still be leasing it personally). A vehicle was finally sourced in Toronto (again, I had to phone in to find this out, I was not called) and I was told that arrangements had been made to have it delivered to Ottawa. I assumed that this would take a week or less. I was, of course, wrong again, it took two full weeks for the car to be delivered and prepared. I was repeatedly told 'It's coming from Toronto' as if that was a great distance to transport a vehicle. Even after the vehicle was finally here in Ottawa the problems continued. I was repeatedly assured that the car would come with green plates (this was even brought up during the test drive) and I was told or asked about the green plates at least four times during the process, including during the call from the person who was actually processing the paperwork. When I arrived to pick up the vehicle it did not have green plates. It also had an obvious dent in the trim which had not been noted on the paperwork until I pointed it out. The staff neglected to provide me with the photocopy I specifically asked them to make for me of the insurance information (he put it in his folder, not mine, meaning that I left the lot without proof of insurance) and he forgot to ask me for the void cheque for setting up the automatic withdrawals (I reminded him). With all of the errors and delays (the whole process took three weeks) I finally had my new car. And then I opened my mail today, nearly a month after the fact: Nissan Canada Finance never received my proof of insurance and they need me to provide it to them as soon as possible. How the vehicle license was issued without the proof of insurance being provided I have no idea but it sounds like I drove off of the lot without a properly insured vehicle. The sheer level of incompetence in this whole process has been stunning. There was nothing particularly exceptional in my vehicle purchase. I took a test drive, selected a model and colour, applied for financing and picked my car up. This is what is involved in almost every vehicle purchase and yet the staff was not able to handle this smoothly or efficiently or even competently. This seems to be a systemic failure, rather than one particular individual which indicated to me that the underlying problem exists in the culture and training, rather than particular staff members. No one seemed to have a sense of responsibility for the process, it was piecemeal, poorly coordinated and communication was sporadic and frustrating. As one of the early adopters in the electric car market I am frequently approached by people who are curious about my car. I've been very happy with it so far and have been telling lots of people about the car. I have also been telling them about my experience with the service at the dealership and advising them to purchase one elsewhere. I was both frustrated and disappointed and I would not refer this location to other potential customers. Sincerely, Sundaura Alford More