Hunt Club Nissan

Arrogant Scammer!!! Be warned !!! I purchased a 2015 Nissan Leaf at this Nissan dealer 4 years ago with an extended warranty (Platinum Plan). My Leaf now has 58K km and it has all o I purchased a 2015 Nissan Leaf at this Nissan dealer 4 years ago with an extended warranty (Platinum Plan). My Leaf now has 58K km and it has all of the scheduled maintenance. I still go to Nissan Hunt Club for services even there is a new Nissan dealer 2 min from my house in Kanata now. When it had a problem with the charging 2 weeks ago, I brought it in for service. Since it has been more than 3 years, the basic warranty was expired so the advisor (Dawn) told me they have to find out the problem first and if it would be covered by Nissan warranty. It took them 2 days to find out the problem. They told me it is a piece in the Power Train and it is still under Nissan warranty (5 yrs or 100K km) and they would receive the replacement piece in 2 days. I needed a car to go to work so I asked for a loaner. However, Dawn told me that I am not entilted for a loaner since my car is over 3 years even the power train is still under 5 years warranty. She insisted that even it would take 1 or 2 months to fix the problem, I am not entilted to have a loaner and I would have to pay for a rented car myself. Then I called Nissan Canada, they told me that when a problem is still under warranty, it is up to the dealer to decide to give me a loaner or not. However, I would be entitled to a loaner or rented car if I have an extended warranty which Nissan Canada could not find in my file. Then, I learnt that the extended warranty that Nissan Hunt Club sold to me is from a third party. How all earth I could know that a Nissan dealer can sell a warranty from a third party without anybody told us. They were too busy to convince me to buy the extended warranty or they tried very hard to scam us? I found the paperwork of the extended warranty that I bought and learnt that I could have a rented car however only when the problem is not under Nissan warranty. Indeed, I am hung out to dry between Nissan Hunt Club and the worthless extended warranty they sold to us and found myself without a car to go to work for more than a week. I felt tricked, betrayed, and scammed by Nissan Hunt Club and Nissan Canada. I was going to change for a newer Leaf but I am very sure now that it will not be at Nissan Hunt Club or with Nissan at all. More

Walked out of the door with zero regrets First, I met with Roberto for preliminary survey of my visit. He was absolutely great at providing different options to accommodate what exactly I am First, I met with Roberto for preliminary survey of my visit. He was absolutely great at providing different options to accommodate what exactly I am looking for in regards to the budget, my preferences in the car, and what I would appreciate with a baby on the way. Roberto was very personal, authentic, and patient during the whole process. Then I met with Sergio in his office to go over the finances. As we all know, this is the painful process. You got all numbers in your mind, and you know! they will be pushing for warranties, rust proofs, this and all that. He was exactly the opposite. He was more like adviser than sales. In the end, I walked out with great warranty that would cover the most of my financing term for piece of mind AND I will get portion of money back if I don't use the warranty! It was very smart win-win product. Overall, I am very happy with my decision and I would like to thank Hunt Club Nissan employees for their service. I am looking forward to driving my new 2019 Rogue Special Ed tomorrow, which will be the very first of many Nissan cars that I will drive from this location. Great job! More

Great service My fiance and I recently purchased a used 2010 Honda Civic EX-L and we recieved amazing service and the most friendliest! We've bought 3 cars before c My fiance and I recently purchased a used 2010 Honda Civic EX-L and we recieved amazing service and the most friendliest! We've bought 3 cars before coming here and never recieved service as great before. Very welcoming and polite! More

Great Service I just recently picked up my 2019 Nissan Qashqai and feel I received excellent customer service throughout the purchasing process. It started with our I just recently picked up my 2019 Nissan Qashqai and feel I received excellent customer service throughout the purchasing process. It started with our salesperson Sergio Afzal who showed me the car I had been researching and answered all of my questions (some even before I asked!) thoroughly, knowledgeably and honestly. Sergio is warm and friendly, no pressure sales and couldn’t be further from the “stereotypical car salesman”!Well done Sergio. The we met Charbel Abilamaa, in the Financing Department and we were met with same excellent , warm, friendly, knowledgeably customer service. Well done Charbel. I would highly recommend the team of Sergio and Charbel, if you are looking to purchase a new vechicle at Hunt Club Nissan. More

Great service! I was looking for a Kicks Nissan and I found Lisa who was very helpful in finding what I wanted. Very knowledgeable and answered all my questions. At I was looking for a Kicks Nissan and I found Lisa who was very helpful in finding what I wanted. Very knowledgeable and answered all my questions. At no time was she pushy at all.Once I decided on buying the car she took the time to show me how everything worked and connected the bluetooth to my telephone. I I highly recommend Lisa and I would go back to see her. More

Bait and switch Negotiated a price by phone when they called me 3 times in 1 day. Drove in from an hour away on a tuesday night only to change the price once we get t Negotiated a price by phone when they called me 3 times in 1 day. Drove in from an hour away on a tuesday night only to change the price once we get there. You had all the necessary information on file, dont blame me that I didnt understand. Did you think I would buckle because I made the trip? Bad customer service, bait and switch!!! More

Great service ! Much appreciated Lisa’s attentive help and follow-ups. Although I found my vehicle elsewhere, the customer service at Hunt Club was exemplary. Happy Much appreciated Lisa’s attentive help and follow-ups. Although I found my vehicle elsewhere, the customer service at Hunt Club was exemplary. Happy to recommend them to others ! More

Discrimination against women I took my vehicle in for an oil change. Their service technician said I had the wrong size battery for my vehicle however I’ve never had any trouble I took my vehicle in for an oil change. Their service technician said I had the wrong size battery for my vehicle however I’ve never had any trouble with my battery. Following my visit I started having problems to discover that the technician did not tighten the battery therefore was not connecting. When I brought my vehicles back in and tried to explain to the service advisor I was cut off mid sentence and not heard. He said “well I’m not going to change your mind!” I fell so disrespected!!! But he didn’t hesitate to tell me I need $500 worth of repairs. I never leave the place without a quote for this much or more. They don’t treat you like a valued client. I was so happy with the sales department and was certain I’d by my next vehicle there however the service advisor has eliminated this from ever happening. More

A Long Process with a Happy Ending This fall I decided that I wanted to buy an SUV and trade in my Mini Cooper. I’m not great with all the back and forth that goes on so thanks to my hu This fall I decided that I wanted to buy an SUV and trade in my Mini Cooper. I’m not great with all the back and forth that goes on so thanks to my husband, he did most of the negotiating. After visiting 4 other Nissan dealerships, we narrowed down to the Huntclub Nissan due mostly to our sales man Shawn Neeson. He listened to what I wanted and the budget I had. Sean was warm and inviting. He listened to what we said and did his very best to make me and my husband happy with the purchase. During the process he was attentive and never rushed us . On the day we got the Rogue, he went over the inside details and answered every question knowledgbly. We will be returning in a few years when we plan to trade in our 2012 Sentra and hopefully work with Sean again. More

Poor Service After Sales Nissan should shut this place down. Everyone here is a "manager" and no-one seems to know the products they are selling. It is a gong show here. Ken Nissan should shut this place down. Everyone here is a "manager" and no-one seems to know the products they are selling. It is a gong show here. Ken Seger who is the "Chairman's Club Winner" doesn't know how to work the computer who had to call in Ali for assistance. Ali the finance guy who was too busy smoking got the paper work all mixed up who had to pull-in the 'manager' Rachad who is a constant stress case. Don't bother to contact them after the sales, they won't respond. Feeling sorry for Nissan Canada, great products but really poor representation by a bunch of incompetent people. More