Guelph Hyundai

negative experience We decided to purchase online during the covid closure, and our experience wasn't great. Reduced staff and hours made it difficult for us to reach the We decided to purchase online during the covid closure, and our experience wasn't great. Reduced staff and hours made it difficult for us to reach the people we needed to speak with, and made communication a challenge. Car prices were apparently non-negotiable as they were already reduced, so instead we agreed to a discount on snow tires. When we learned we could get them cheaper from our family mechanic we asked Hyundai for another incentive in lieu, and were told they wouldn't offer us anything. Since the car was a good deal, and we love the Accent we currently have, we decided to go ahead with the purchase, given that the 5-day return policy would give us a chance to test drive thoroughly and have our mechanic check it out. Upon delivery, we noticed the front tires were pretty worn, and the next day our tech said that the front rotors and brake pads needed replacement. It appears that the car just squeaked by on the safety inspection. We brought this to the attention of the sales manager, who insisted that it passed the safety and refused to do the brake job. Our only option was to return it. We were so frustrated with the whole process by that point, and by the possibility of facing similar obstacles at another dealership, that we decided to keep it, and now within a week of owning the car we need to spend $500+ to replace the grinding brakes. Not pleased. Used cars will have normal wear and tear, but as a courtesy it should not have been sold as is. New front brakes could have been reflected in the initial price, we would have happily paid it, and would have felt much better about the service we received while making this major purchase. More

Always great service and Paul in the maintenance Dept is awesome to fall with. Bought my Tuscan at Guelph Hyundai and will definitely recommend it to all my family and friends. awesome to fall with. Bought my Tuscan at Guelph Hyundai and will definitely recommend it to all my family and friends. More

Went out of their way in trying times. Great service. Love the car. Interior and exterior was immaculate. What you would expect buying new.will recommend. Thanks jesse Love the car. Interior and exterior was immaculate. What you would expect buying new.will recommend. Thanks jesse More

The best place to buy a vehicle. We have bought 5 vehicles here in total in the last 25 years. We love their products and as usual the staff went above and beyond. We have had great l We have bought 5 vehicles here in total in the last 25 years. We love their products and as usual the staff went above and beyond. We have had great luck with all of our vehicles and will continue to deal with the Guelph dealership. The staff were fantastic and went out of their way to help us. More

Great service dispite the COVID 19 pandemic going on. Was in need of a new vehicle and test drove several at many dealerships. The staff were welcoming and answered all my question and were not pushy at all. in need of a new vehicle and test drove several at many dealerships. The staff were welcoming and answered all my question and were not pushy at all. Highly recommend. More

Hyundai Guelph is amazing place to trust and deal with . All people are helpful, great, and shining . Especially, service department. Mr Tyler and the team over there are such good people. I am very happy d All people are helpful, great, and shining . Especially, service department. Mr Tyler and the team over there are such good people. I am very happy dealing with this team . Thank you very much guys for help and assistance that you gave to me with solving my car's engine problems. I will always recommend you to my friends, relative, and community. More

Highly recommend Guelph Hyundai Friendly and professional. Although seemed like they were busy, I still felt like I was the only customer at the dealership. Thank you for ensuring th Friendly and professional. Although seemed like they were busy, I still felt like I was the only customer at the dealership. Thank you for ensuring that I am happy with my deal and with my new vehicle. Jesse, it was a pleasure working with you and I'm glad you were my salesperson. More

Awesome dealership! Highly recommend, they’re so helpful and professional! Tom and Stacey we’re an absolute pleasure! Excellent service! Thank you for the experience! and professional! Tom and Stacey we’re an absolute pleasure! Excellent service! Thank you for the experience! More

The salesman Asim was very helpful with working out the purchase of the Genesis G70. He also helped with installing the Genesis connect. I was very happy with overall service I got. i will definitely re purchase of the Genesis G70. He also helped with installing the Genesis connect. I was very happy with overall service I got. i will definitely recommend my friends and family to Asim More

Love Hyundai In 2010 I purchased a certified pre-owned 2007 Tuscon. from Schlueter Hyundai in Waterloo .I had it until Feb 2020. I was in the market for another c In 2010 I purchased a certified pre-owned 2007 Tuscon. from Schlueter Hyundai in Waterloo .I had it until Feb 2020. I was in the market for another certified pre-owned but in the end I decided to buy a brand new Tangerine Comet Hyundai Kona. My friend Gail Kreller referred me to Guelph Hyundai. Service at Guelph Hyundai was awesome. Friendly knowledgeable staff. Tom is an awesome young man. Very helpful. Excellent job of explaining all the functions of the car. I'll be back when it's time to buy a new car and will recommend it to friends. More