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Guelph Hyundai

Guelph, ON

4.5
1,987 Reviews

765 Woodlawn Rd. W

Guelph, ON

N1K 1E9

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1,987 Reviews of Guelph Hyundai

April 16, 2015

Not my day Appointment schedule was for 11.30 am ,on arrival, time was marked 1pm. Check with person booking my time but she could not explain mixup. Dealer pro More

by Impala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McLuhan
Apr 16, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We thank you for your feedback and apologize for any misunderstanding regarding appointment times. We take our customer service very seriously and are constantly working to improve and learn from our customers experiences and feedback. We are so sorry to hear that your day was frustrating. We do look forward to seeing you again in the future. Thank you again. Thank you for choosing Guelph Hyundai and we wish you a great day!

April 14, 2015

Excellent Service Great staff, excellent service and the price is fair. What more can I say. I would highly recommend this locations for both sales and service. Th More

by Riskibiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance
Apr 14, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. Our customers are important to us and we do our very best to go above and beyond for our customes. We are happy to hear you would recommend our location for sales and service. This is a great compliment to us and we look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 14, 2015

Always something extra I purchased a new Hyundai from another dealership in Ontario less than three years ago and have been coming to the Guelph dealership for service since More

by 2013Accent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McLuhan
Apr 14, 2015 -

Guelph Hyundai responded

Good afternoon, Please allow me to introduce myself. My name is Chris Newman and I am the Fixed Operations Manager here at Guelph Hyundai. Recently you had posted a review on Dealerrater.com regarding your recent service troubles and expressed some concerns and frustration. First and foremost, please allow me to offer my personal apologies if you feel the service you received was below or did not meet/exceed your expectations. From your email it sounds like miscommunication from our advisors and perhaps some disorganization is the root cause of the issue here. We here at Guelph Hyundai strive to ensure every client is “100 % satisfied” with the work completed on their vehicle and the treatment they receive will visiting our facility. We take our customer service efforts very seriously and we will make every attempt to learn from any mistakes or shortcomings you may have experienced. As well, we will work diligently to earn your trust and your business back. I’d sincerely appreciate an opportunity to speak with you regarding your concerns and see if there is any solution/resolution or at the very least, learn from this experience to ensure it does not happen again to you or any other client of Guelph Hyundai. Please feel free to reach out to me either via email (cnewman@guelphhyundai.ca) or by phone 519-836-7669 (Toll free 1-877-836-8834) Once again, please accept my apologies and you have my personal assurance, we will do our very best to ensure you are 100% satisfied with your next visit. I look forward to hearing from you, Kindest regards, Chris

April 14, 2015

Great Experience. Quick Services I visited the Hyundai dealership in Guelph for my very first oil change and was very pleased with the service and turn around time. The facilities wer More

by drexpinto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are happy to hear you were very please with your first oil change with us. We have a very welcoming staff here and are happy to share our beautiful facility with our customers. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 11, 2015

Repair We brought our 2013 Elantra in for repair. Was making a ticking noise in engine. It was still under warranty so the repair would be covered. Brough More

by Marg64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McLuhan
Apr 13, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are so happy to hear that your vehicle still had warranty and you were able to get a new engine installed at no cost to you. Our customers are very important to us and it makes us happy when our customers are happy with their visit to our dealership. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 09, 2015

Our experience with Guelph Hyandai This is the third car that we purchased form this dealer, the first from Adrian. Adrian was very knowledgeable and friendly. He took his time to expl More

by Nessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McLuhan, Adrian Piattelli
Apr 10, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are happy to hear you have purchased your third car from our dealership! That is so exciting. Our sales staff are top notch and Adrian would have made sure you were well taken care of. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 08, 2015

3rd purchase This was my third time buying from this dealership and second time from Scott. He's very friendly and knowlegable, with a big personality and good sen More

by cburpee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara, Scott Shafer
Apr 08, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are happy to hear that you have purchased a third vehicle with us and a second time from Scott! That is great news! We know you will enjoy your third Hyundai! We look forward to seeing you again in the future! Thank you for choosing Guelph Hyundai and have a great day!

April 04, 2015

Scheduled maintenance. Work was done on time. Loved the new customer waiting area. Great to see that I can just drive right in to the service area. More

by lovemycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McLuhan
Apr 08, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. Our customers are important to us and we are happy to share our new building with all of our customers. The drive in service area is such a great idea as it will keep our customers dry when the weather is bad. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 03, 2015

First Time Hyundai buyer Time to get a new car the old 280,000km was starting to bring in more bills than enjoyment. Went looking through the Guelph Auto Mall and the 2 Hyunda More

by Dewey Veloster 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, Rhys Evans
Apr 08, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. Congratulations on buying your first Hyundai vehicle! Our customers are important to us and we are happy Scott was able to help you with your first purchase. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

April 02, 2015

Best dealership around So happy with the sales and service team that we just purchased our 2nd and 3rd Hyundai from Scott! He is the best salesman hands down!! More

by jgignac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer
Apr 02, 2015 -

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are glad to hear that you are happy with our sales and service team. Our staff are very friendly and accomodating including Scott who is a very good salesman! We hope you enjoy your new Hyundai's and look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

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