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Guelph Hyundai
Guelph, ON
1,919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,919 Reviews of Guelph Hyundai
September 19, 2015
True to their word. First time I've had my wife's car in to the dealership where we bought the car. I decided to wait and the appointment was an hour as they said it woul First time I've had my wife's car in to the dealership where we bought the car. I decided to wait and the appointment was an hour as they said it would be. I went to take advantage of a discount offered and free gift. Some suggestions for work that needs to be done in the future but not pressured. Probably could buy an air filter elsewhere for cheaper but not worth my time right now. Very nice to deal with and relaxing lounge to wait in. More
by Cressy
Employees Worked With
Trevor Smith-technician, Donny Lachance
September 18, 2015
They just keep you coming back! This is my second vehicle from this dealership since moving to the Guelph area and have always felt so comfortable and appreciated by all of the staff This is my second vehicle from this dealership since moving to the Guelph area and have always felt so comfortable and appreciated by all of the staff. I have received the best service from a dealer each and every time time I visit, whether it be for routine maintenance or purchase of a new vehicle. There is always a friendly atmosphere waiting for you, along with expertise in their fields. You will not be disappointed! Special thanks to John, Rick and Rhys for making my purchase such an exciting experience- absolutely loving my new Elantra!! More
by wbirtzu
Employees Worked With
Rick Knight, Rhys Evans, John Schoeck
September 18, 2015
regular service maintenance I was surprised that when I brought my 2013 Elantra in for its regular service , although an oil change was done, the normal multi point inspection ch I was surprised that when I brought my 2013 Elantra in for its regular service , although an oil change was done, the normal multi point inspection checklist was not done. (checking the lights, battery, tires etc.) Is this a change of policy? I have dealt with this dealership for nine years and this is the first time this inspection has not been done. More
by long time driver
Employees Worked With
William McKee
September 17, 2015
Could have done better :( Very lukewarm reception . Brought up the wear on the driver's seat. NO help here! I was brushed off. Told that it was just wear and tear. If it looks Very lukewarm reception . Brought up the wear on the driver's seat. NO help here! I was brushed off. Told that it was just wear and tear. If it looks this bad in a year, then what is going to look like in 2 years, 5 years etc. Some suggestions or recommendations as to how to care for the leather would have been helpful at the very least. No complimentary car wash like Honda or Toyota. For what I paid to have my brakes "looked at", at least wash my car. May have to consider going elsewhere to continue servicing my car. Too bad because the sales person I dealt with was great! More
by Alma
Employees Worked With
Bill
September 13, 2015
Satisfied!!! My car was booked in for parts on back-order..i was in and out in 20 mins. The staff was very helpful and showed me to the lounge where i could wait.. My car was booked in for parts on back-order..i was in and out in 20 mins. The staff was very helpful and showed me to the lounge where i could wait...Very friendly!!! More
by Elantra 16
Employees Worked With
Adrian Piattelli, John Schoeck
September 09, 2015
Very pleased I was very pleased with my clean car after it was detailed. It looked new after a summer of camping and sandy beach trips with happy children. The ro I was very pleased with my clean car after it was detailed. It looked new after a summer of camping and sandy beach trips with happy children. The routine service was excellent as usual and I appreciate the fast shuttle service. All staff are helpful and friendly at the dealership. More
by Donna
Employees Worked With
Bill
September 06, 2015
"Break out" outing Went in to check out promotion of 2016 Tucson after receiving an email from Derek. Matthew Whitehead was very knowledgeable and pleasant. Perhys Eva Went in to check out promotion of 2016 Tucson after receiving an email from Derek. Matthew Whitehead was very knowledgeable and pleasant. Perhys Evans was very patient and understanding as we negotiated the purchase of our 2016 Tuscon. All in all an exciting and enjoyable experience. More
by Arizona
Employees Worked With
Matthew whitehead, Derek Dawkins, Rhys Evans, John Schoeck
September 04, 2015
Allan Giles I have purchased two cars at Guelph Hyundai. Alan Giles was my sales rep on both occasions and the service I received was truly excellent. I have purchased two cars at Guelph Hyundai. Alan Giles was my sales rep on both occasions and the service I received was truly excellent. More
by Taffymcleod
Employees Worked With
Allan Giles
September 04, 2015
Inexcusable customer services Unfortunately, once papers were signed it seemed i was no longer a priority. It took Guelph Hyundai almost a week to tell me where my soon-to-be vehic Unfortunately, once papers were signed it seemed i was no longer a priority. It took Guelph Hyundai almost a week to tell me where my soon-to-be vehicle was in Ontario. When i reached out to another dealership to locate the same car, it took them 15 minutes. There was no explanation as to why Guelph Hyundai took so long, so my only conclusion is that i was no longer a priority because it was the end of the month, the sales rep/dealership filled its quota (or was trying to) and a new month had started. There was a significant lack of communication/updates - i had to to follow up for an update and ask many questions in order to get a small bit of information. This dealership also did not provide me with the full Purchase Agreement (a total of 3 pages with fine print). I received the 1st page, the only page i thought there was, signed it. It was taken away and then stapled to the rest of the contract after my name was signed. Very deceptive and unethical, in my opinion. After all this, i cancelled my contract and received my deposit back pretty painlessly (albeit condescending tones / passive aggressive comments were prevalent). More
by cocobean
Employees Worked With
Tyler Moyes, Rhys Evans
September 04, 2015
Above & Beyond I recently needed service on my 2012 Elantra but had suregery on my feet so was not able to drive. I called my Sales Rep Allan Giles and he said no pr I recently needed service on my 2012 Elantra but had suregery on my feet so was not able to drive. I called my Sales Rep Allan Giles and he said no problem, I'll pick up your car on my way to work and get the service done. He did just that. During the service, a Service Rep (sorry forgot his name) contacted me to explain what was happening. I had a strut leaking so that would be covered under warranty. When the part came in, I still am unable to drive so once again Allan picked up my car & took it in for that repair. This is my second Hyundai Vehicle, both times Allan Giles was my Sales Rep. Allan is a very professional & personable at the same time. A pleasure to do business with. Allan goes above and beyond for his customers. A wonderful person. The Service Dept is also a pleasure to deal with, always prompt, polite, explains things in terms you can understand, makes appointments at your convenience. Hyundai Guelph has a wonderful TEAM put together. Everyone works well together. Bless them. More
by Vodylee
Employees Worked With
Allan Giles, John McLuhan
