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Guelph Hyundai
Guelph, ON
1,632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,633 Reviews of Guelph Hyundai
January 06, 2015
Slow Leak Tire As usual, the staff here has been very helpful and were able to accommodate me in an expedite fashion. They found the problem quickly and fixed it to As usual, the staff here has been very helpful and were able to accommodate me in an expedite fashion. They found the problem quickly and fixed it to my satisfaction. Love the new location and I'm very impressed that the dealership is being pro-active in having a gender neutral bathroom- bravo for thinking ahead and outside the box. More
by mitch10
January 03, 2015
New Location Took my car in for regular oil change service, service was excellent as always, waited longer then expected, but did not mind too much. Staff is frien Took my car in for regular oil change service, service was excellent as always, waited longer then expected, but did not mind too much. Staff is friendly and helpful. Love the new location More
by Frank
Employees Worked With
John McLuhan
January 01, 2015
Brand new car quality issue Dealership has been great just disappointed in the initial quality of the vehicle as two rear defroster wires werent working. Wes and Derek were great Dealership has been great just disappointed in the initial quality of the vehicle as two rear defroster wires werent working. Wes and Derek were great and service was helpful an easy to work with. More
by Eja
Employees Worked With
Derek Dawkins
December 29, 2014
Excellent Service! Excellent service! Visiting family in Guelph over the holidays, we needed an emergency repair. They got our car in right away on Saturday and went abo Excellent service! Visiting family in Guelph over the holidays, we needed an emergency repair. They got our car in right away on Saturday and went above and beyond. We had our car back in no time and they even diagnosed and fixed a pre-existing engine light problem that had been nagging us for the last year. They were very fair and professional! J. Laszlo More
by jl11
Employees Worked With
Jason Weeks , Norm Borg
December 28, 2014
smiles and service I have been a regular customer for years and you never fail to surprise me with your outstanding service , but more than that I am always treated wit I have been a regular customer for years and you never fail to surprise me with your outstanding service , but more than that I am always treated with great smiles and a friendly "welcome". The "Welcome" makes my morning and the service completes the rest of the day..many thanks. The car purrs and so do we. Bev and Don Pullen More
by Don
Employees Worked With
Derek Dawkins
December 24, 2014
Transmission issues Brought our 2013 Elantra in because of some strange lurching in first. Dave got all the necessary info and passed it on to service. Had some computer Brought our 2013 Elantra in because of some strange lurching in first. Dave got all the necessary info and passed it on to service. Had some computer updates done and hopefully all is fixed! More
by NancClarke
December 24, 2014
Great Service! We have purchased our very first brand new car from this dealership and we are very pleased with the service. The new dealership looks amazing! I was We have purchased our very first brand new car from this dealership and we are very pleased with the service. The new dealership looks amazing! I was told that the Service#1 will take about 45 mins and it was completed in that time frame. Keep up the good work! More
by Elantra-GT-WindySea
Employees Worked With
John McLuhan
December 23, 2014
Thorough, but way too slow. I took my Sante Fe in for an oil change (service 1), so of course they do an inspection and found my brakes need replacing. Fine, but why did it take I took my Sante Fe in for an oil change (service 1), so of course they do an inspection and found my brakes need replacing. Fine, but why did it take 2-1/2 hours to get to that point? I didn't expect to be sitting at Hyundai all day on christmas week. I suspect like at many dealerships, appointments don't matter, they get to wait until the walk-ins are taken care of. Or they overbook even though I called almost 2 weeks ago. They gave me a ride home to wait while the work was being done, but it wasn't done before the shuttle driver was off, so that tacked on an extra $25 taxi bill for me to be able to get my car to use in the evening. Then Jason had the nerve to say "You should have called me, I'd have picked you up". Easy to say. Now I'm the chump for finding my own ride. Too little too late on that offer. I also spent a lot of time in the new lounge, which I must say is poorly arranged--there are more seats facing away from the television than facing it. Only 3 chairs face the screen, 3 face the tiled wall and 5 ( 2 chairs, 3 ottomans) sit under the tv facing those watching the screen. Quite uncomfortable. Brian the mechanic was wonderful, stayed late to get my car done the same day I brought it in; Dan kindly offered him a time swap on Christmas eve to facilitate that, but it shouldn't have been necessary. Naturally the unexpected $1300 bill has soured my experience in your nice new facility; hopefully it works out better next time. More
by SanteFeVet
Employees Worked With
Jason, Brian
December 23, 2014
good service department! Great new, modern, clean dealership. Very large showroom, beautiful waiting room, very large selection of new and used cars. Very well-organized and Great new, modern, clean dealership. Very large showroom, beautiful waiting room, very large selection of new and used cars. Very well-organized and efficient service department. More
by g_gouin
December 21, 2014
Rust proofing In June 2012, my husband and I bought a used Hyundai car and were approached on buying the Diamond-Kote rust inhibitor box to be installed instead of In June 2012, my husband and I bought a used Hyundai car and were approached on buying the Diamond-Kote rust inhibitor box to be installed instead of undercoating. We were told the Diamond-Kote would replace the need to undercoat. Recently I had the Hyundai to my mechanic and he said that there was rust appearing and that the car needed to be undercoated. When I took the car to the dealership they agreed that there was rust and one of the staff suggested that the car be undercoated. Why did I spend the price $899.00 + tax on a product that apparently doesn't work??? I will still have to pay the cost of undercoating to rustproofing and maintain my Hyundai car. More
by Arkell resident
Employees Worked With
Rob White
