Gorrud's Auto Group

Great Experience I find them (Jason Marima, Ilir Shoshi, Kevin Ryan, Ziggy Babula) friendly, helpful and co-operative. Great customer service. Before I visited Gourds I find them (Jason Marima, Ilir Shoshi, Kevin Ryan, Ziggy Babula) friendly, helpful and co-operative. Great customer service. Before I visited Gourds Auto, I went to multiple Toyota and Honda dealers. Among all of those dealers, Gorrud's Auto would be my number one choice. ***I loved there 30 days warranty and exchange policy. It gave me peace of mind. I will definitely recommend my friends and family. More

Bad experience with dealership rectified by Sales Manager We lived in Pickering but went all the way to Milton because I saw the great deals, good pricing and a wide selection of cars that Gorrud's Auto Group We lived in Pickering but went all the way to Milton because I saw the great deals, good pricing and a wide selection of cars that Gorrud's Auto Group is offering. We chose a low priced car because of tight budget but according to the financial rep it should be a higher amount to get a lower rate from the bank, so we were offered the warranty to increase the amount. We took it because we needed very badly another car at that time and anyway the dealership has this 30 day exchange policy. Before the 30 days we decided to exchange the car to a higher priced car and cancel the warranty. If we are to pay more it is better that we are paying on the value of the car and not on the warranty. We had the exchange but didn't really get the car that we wanted because again according to the financial rep, we have to get this year and only this kilometer run. After three months we had the opportunity to pay in full our car loan. We realized the car we have is not worth the money we paid, everything was screwed up because of the warranty, which by the way we still haven't received the refund. I wrote a letter to the manager stating the bad experience we had with the dealership and that we are not satisfied customers because of what happened. I immediately got a call from the manager and we had a discussion of what happened. He apologized for the misunderstandings and told me to update him on the status of the refund. Its not only the refund but our dissatisfaction with the car that we have so I wrote another letter. Within an hour I got a call from Mr. Danny de Melo, we talked and he offered to exchange the car and for us to get the car that we really wanted. We chose from their inventory and saw one that we really liked and we think is more worth the money we paid but is at the same price with the one we currently have. So within 3 days after that second letter we had the car that we really wanted without paying another centavo. Thanks to Mr De Melo for his quick response to our complain that we now have the car we need, want and is worth the money we paid. Mr. De Melo is a true manager that looks after the satisfaction of their customers. His quick action and good judgement rectified all the bad experiences we had before. More

hyundai gemesis I highly recommend the company and especially the salesman, Steve walker who was patient, knowledgeable and gave me an excellent deal on the 2013 gene I highly recommend the company and especially the salesman, Steve walker who was patient, knowledgeable and gave me an excellent deal on the 2013 genesis I purchased there. More

Amazing Experience! As a first time car buyer I was very hesitant about who to give my trust to when looking for a very specific car, with a very specific budget and I ca As a first time car buyer I was very hesitant about who to give my trust to when looking for a very specific car, with a very specific budget and I can say I am 100% happy with my decision to trust Gorruds Auto! From my first email inquiry to getting handed the keys to my new car my entire experience was wonderful! Mike was so informative and always answered all my questions very honestly! I had emailed various dealers inquiring about vehicles and not one of them even came close to answering my questions in the depth that Mike did! If you're looking for knowledge, honesty, and great prices I would recommend Gorruds Auto anyday! More

Amazing Customer Service! I recently returned from over seas and was looking to buy a dependable vehicle at a good price. As I browsed the internet, I noticed that all of the p I recently returned from over seas and was looking to buy a dependable vehicle at a good price. As I browsed the internet, I noticed that all of the prices on cars at Gorrud's were less expensive than other dealerships so I decided to make the trip out. From the time I walked in the door the customer service was exceptional. Mike Jurj went above and beyond to make my experience a positive one. He even helped me research which car seats would fit best into the vehicle I chose! When it came time to head over to the finance department I met Kevin Ryan who made my whole experience even better by setting my mind at ease and making the process quick and painless. I will definitely reccomend Gorrud's Auto to any friends or family looking to purchase a new or used vehicle. More

SUV purchase 2016 The service and information we were provided with by Steve was great. He's a down to earth guy and although we didn't get any discount on the price he The service and information we were provided with by Steve was great. He's a down to earth guy and although we didn't get any discount on the price he was fair. We ended up having an issue with the vehicle we purchased an hour within leaving the dealership but Steve took care of it right away and emailed us at 7am the next morning. The issue was rectified immediately and we were given great service. However the service provided by the financial rep failed, I think if we had purchased the warranty she would have taken the time to go through (i) the terms of our financing in detail such as what bank approved our loan or what day we wanted to start our loan repayments on; or (ii) offer us the option for rust proofing on our vehicle. Personally I think she could have cared less to take the time to properly explain these things because we didn't go for the warranty. The only other feedback I have is when a car is being cleaned for the new owners, they need to go easy on the armoral, there was a lot of grease mixed with dust which wasn't pleasant and I needed to clean the car over myself. Besides that's good service overall. More

Top Notch Definitely the right place to purchase your vehicle. Vehicles are priced right, no need to go through the frustration on trying to get a better deal. Definitely the right place to purchase your vehicle. Vehicles are priced right, no need to go through the frustration on trying to get a better deal. I've bought a lot a vehicles in the past and these guys truly know how to treat a customer. The car was for my son and he was very impressed, especially being his first experience on buying a car. Thanks to Mike and Kevin on getting my son his dream car. More

Great Service This our second purchase from Gorrud's and again it was a positive experience. Dealing with Jason helped make the purchase so easy. There was no press This our second purchase from Gorrud's and again it was a positive experience. Dealing with Jason helped make the purchase so easy. There was no pressure when dealing with Jason, he was very knowledgeable in assisting us to find what we were looking for. As well Gorrud's had a great selection in what we were looking for, would highly recommend this dealership and in fact I already have! More

Great Service from Jason & Mary Lynn A very good experience with Jason who assessed our needs and narrowed the search for a vehicle expertly. No attempt to "over sell" and we were extreme A very good experience with Jason who assessed our needs and narrowed the search for a vehicle expertly. No attempt to "over sell" and we were extremely impressed with entire process. Was able to find a vehicle on a Tuesday afternoon, and completed the sale for pick-up the next day. Robert Overend More

Ziggy, our salesperson. What a lovely, lovely man Ziggy was. He was a gentle and kind soul and would recommend this dealership purely based on our experience and interaction What a lovely, lovely man Ziggy was. He was a gentle and kind soul and would recommend this dealership purely based on our experience and interaction with him. Good luck, Ziggy, all the best to you. More