Georgetown Kia

Very good customer service. Everyone at Georgetown Kia is very friendly and they all appear to work as a team rather than your typical dealership where you can only speak to the person who met you at the doo very friendly and they all appear to work as a team rather than your typical dealership where you can only speak to the person who met you at the door. Georgetown Kia made my very complicated situation a very smooth, stress free and joyful experience. Mohsin Hydari is a very dedicated and honest employee and made me feel very comfortable and genuinely was available to help me rather than the feeling you get at most dealerships that they are only worried about their commission and making money. I had a trade in with a huge negative equity which had to be carried over to the vehicle I was purchased and Mohsin along with many others at Georgetown Kia did everything possible to make this happen for me without putting me over budget. I will definately be back for my next purchase whether it be a Kia or another make. Thank you Georgetown Kia, I love the car :) Sophia and Phil More

My experience with Georgetown Kia, specifically Cameron Ernst, was outstanding. The level of customer service and professionalism goes second to no one. The background of my purchase: My mother purchas Ernst, was outstanding. The level of customer service and professionalism goes second to no one. The background of my purchase: My mother purchased a brand new Kia soul from another dealership and left feeling ripped off. It got worse and worse as she figured out what other Kia owners were paying for their cars. My fiancee purchased a brand new Kia Rio from another dealership and you felt the mood shift once the papers were signed. It was that feeling of "We've got them, lets now move on to the next". This feeling was validated during our first visit back to the dealership where we were brushed off for her car having a major pull to the right. (Let the steering wheel go and you could almost make a right turn). Dont worry Rio owners, it ended up being the winter tires we purchased somewhere else. Now it was my turn...We really enjoy the Kia cars but so far have hated the service. I was rightfully nervous walking in to another Kia dealership however right from the start this experience felt much different. Even to the point where the floor manager approached to get us a drink of coffee or water. Im not going to get into the detail of my specific transaction however i will say that the deal was closed on a 2013 Kia Soul in red. At any moment i would have walked had i felt the way we did with the other dealerships. I dont live in Georgetown but would spend the extra gas money to buy from them any day. More

We were treated very well and the salesman did an excellent job helping purchase our used 2013 Kia Sportage. I recommended this dealership to my sister Tracy Paiva and she purchased a brand new Kia S excellent job helping purchase our used 2013 Kia Sportage. I recommended this dealership to my sister Tracy Paiva and she purchased a brand new Kia Soul in August 2013. More

Chris and Mike were very helpful and pleasure to deal with during the whole sales cycle. Having done a fair amount of research prior to negotiations, I received a more than a fair deal for the used vehi with during the whole sales cycle. Having done a fair amount of research prior to negotiations, I received a more than a fair deal for the used vehicle and a fair value for my trade-in. Chris spent time going over the vehicle details and answered any questions I had when I picked up the car. They went out of their way to provide an extra key that was very much appreciated. More

Chris and the rest of the staff was very friendly, helpful, informative and were not 'pushy'. He answered email in an appropriate time and answered questions well. He knew the product well and was a helpful, informative and were not 'pushy'. He answered email in an appropriate time and answered questions well. He knew the product well and was able to answer concerns. He did not put down the competition which helped his integrity. Michelle Vest was very friendly as well and helpful, providing alternatives and options with respect to financial matters. And she didn't try to sell me rustproofing (big plus!), presenting other options in an informative way....again, not pushy. Only negative was the car pick up. Chris' previous appointment went long (1 hour) and I was waiting all that time. Understandable, but nevertheless, regrettable. Overall though, this was not a major issue. I would come back. I would recommend to others. More

I bought used 2011 Sorento from Georgetown Kia and here is my experience. I started my inquiry with an email, which was promptly replied by Chris Hughes. I followed up with few more emails, which were al is my experience. I started my inquiry with an email, which was promptly replied by Chris Hughes. I followed up with few more emails, which were also responded promptly. I then visited the dealer for a test drive. I met Chris and he was nice and calm and I did not feel any sales pressure from him. He already had the car ready for test drive and let me test drive it for as long as I liked and answered all my questions to satisfaction. I really liked the car, so we sat down for price negotiations. Unlike my few other dealer experience which would leave me waiting, tired and frustrated while the sales person went back and forth to their managers only to come back with more disappointments, after only one such trip, the sales manager Ken came out to negotiate directly with me. We haggled on the car price and the trade-in value, but it was all very civil. We came to an agreement fairly quickly, obviously I didn't get everything I wanted and also ended up accepting an option that I didn't really care for, but as an overall deal, it was more than fair and I am quite happy with the deal I got. In all, I am very happy with the overall experience and I would say it was the best dealer experience I had thus far. They were prompt, no pressure and no stress negotiation, if they keep this up, I think they will do very well. More

I went in to test drive a used Maserati Spyder. I made it clear that I was also going to be test driving another car. They were initially fine and no pressure on that which was great. After driving anot it clear that I was also going to be test driving another car. They were initially fine and no pressure on that which was great. After driving another vehicle I decided I liked the Maser better. I was told that there was a multipoint inspection done on the car and so I asked for this report, repeatedly, through e-mail and verbally, and was never provided it. The same with CarFax - I was told they could fax it to me but I repeatedly told them that I needed it emailed as I was travelling - as an aside, who actually uses fax machines anymore? In the end after a few frustrating days of e-mail exchanges that were not answering my requests, I made a very straight forward proposition: "1. Email me the Carfax report. 2. Email me the inspection report. 3. Subject to both being approved my offer is $xx,xxx. 4. This offer is good until midnight tomorrow" I did not receive any reply by e-mail or a phone call. During the process I was also told that banks will not finance a car that is more than 6 years old by Sean. This is not true. The car I purchased is an '02 and financed with RBC...and the dealer i bought it from made a broker commission on the financing so were happy to do it. So I bought my second choice. More

My husband purchased a vehicle from Moshin two weeks prior and had such an amazing experience I thought I'd do the same not to mention my "old" car was ready for sledge hammer. I've never met a car prior and had such an amazing experience I thought I'd do the same not to mention my "old" car was ready for sledge hammer. I've never met a car salesman that didn't harrass you the moment you closed the door until I met Moshin. I've always been apprehensive about car dealerships / salesmen from previous experiences. Not only was he a pleasure to deal with he managed to surprise me and have the vehicle ready for me on my birthday which was absolutely amazing. If there is an award for Car Salesman he should win it because it takes more than selling cars to be #1, he has it all. Friendliness, amazing manurism, no hassle, informative, likes to make the customer happy not just fill his pockets. I've recommended him to so many friends and family members should they ever have a need for new/used car. An overall friendly, fun experience thanks to Moshin. Singed a very VERY happy customer; Sylvia More

The dealership was very good and made sure they fulfilled all the promises that they had made to us. Delivery was on time and the car is excellent. all the promises that they had made to us. Delivery was on time and the car is excellent. More

Great dealership! Mohsin was an amazing help in getting me what I was looking for! Much appreciation to Mohsin and all the friendly staff at Georgetown Kia!! Thanks again!! me what I was looking for! Much appreciation to Mohsin and all the friendly staff at Georgetown Kia!! Thanks again!! More