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Gateway Toyota
Edmonton, AB
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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780 Reviews of Gateway Toyota
October 19, 2015
Amazing service I have been going to this dealership since I got my Camry from them back in 2004. Troy Vinthers, is my go to person. He has an amazing happy go lucky I have been going to this dealership since I got my Camry from them back in 2004. Troy Vinthers, is my go to person. He has an amazing happy go lucky nature, very professional and he listens to everything you tell him. He always returns my calls in a timely manner and it says a lot about a person who is still working at the same place all of these years later. Doris & Doug are also the most amazing people at Toyota and if the 3 of them left tomorrow I would follow them as they have always gone above & beyond to take care of my car and make me happy. More
by TRACYBEAR
Employees Worked With
Doug (Mechanic), Doris Blanchard, Dana Coombe, Bonnie Johnson, Troy Vinthers
October 17, 2015
Service Prompt service. Was out before I knew it. They were ready form me at my appointment time and even gave my car a quick wash. Prompt service. Was out before I knew it. They were ready form me at my appointment time and even gave my car a quick wash. More
by Uaevedj
Employees Worked With
Todd Pringle
October 17, 2015
The service is efficient and reliable. The estimates for costs and time when I delivered were right on or better than I had anticipated. They have been doing my car since I purchased it. The estimates for costs and time when I delivered were right on or better than I had anticipated. They have been doing my car since I purchased it. After 10 years, it still runs as well as it ever has, i..e. good. I keep on bringing my car there after 10 years, because I have confidence that they understand it. My mileage is on the low side (I drive less than 15,000 kms per year), but I never want to worry about a breakdown in the city or especially when I go on the open road to places like Banff or Jasper. A nice little touch is the car wash when everything is finished. More
by tomo
Employees Worked With
Cassandra Cabaniang
October 17, 2015
Fabulous, Honest and Reliable Service Troy is absolutely awesome. He''s taken care of my vehicle since we moved to Edmonton in 2002. He is extremely knowledgeable, very reliable and extr Troy is absolutely awesome. He''s taken care of my vehicle since we moved to Edmonton in 2002. He is extremely knowledgeable, very reliable and extremely trustworthy. He knows my vehicle inside out and knows my driving so can predict the service I require and quickly solves the few some problems that arise. The work at the dealership is fantastic and always timely. More
by Frankie13
Employees Worked With
Troy Vinthers
October 17, 2015
Started good but end sourly My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great to interact with. However my experience soon turned sour as it seem extremely difficult to get an update on my vehicle when I called at 3:15pm. To get a simple answer if my vehicle was ready or not required apparently 3 phone calls, numerous transfer to different people even though I called specifically the service department, and 2 instances of being hanged up on. When I arrived to pick up my car, the service and parts department were closed. There was no direction on where to pay and get my keys, when I finally got to the receptionist, she was not able to give me the promotional item to redeem my coupon as apparently all the promotional items are so precious they get locked up only in the parts department. This was the 2nd year I wasn't able to redeem an item as last year, you ran out. Therefore since at this rate the promotional item coupons are basically useless, please stop spamming my mailbox with them. My husband also had a terrible experience a few weeks ago with his service. We have 3 cars and drive across the city to have all 3 vehicles to be serviced at Gateway regularly. The experience used to be fantastic from start to end but now from our last 2 bad services we will be definitely looking to go elsewhere from now on. Though I love dealing with 2 of your employees, however sadly its not enough to stay. More
by Camrylove
Employees Worked With
Troy Vinthers, Dale Irving
October 17, 2015
Fantastic fast and convenient service Troy was amazing. He got our vehicle in to fix an emergency issue. Great service and a fair price. He called when the job was completed and went throu Troy was amazing. He got our vehicle in to fix an emergency issue. Great service and a fair price. He called when the job was completed and went through exactly what the problem was and he even took photos for us to see. More
by Paul&Ximena
Employees Worked With
Troy Vinthers
October 17, 2015
Continuous satisfactory service and assistance. WELL WORTH THE LONG DRIVE! I purchased my vehicle from Gateway Toyota in Edmonton, AB, approximately 5 years ago. I travel 4 1/2 hours for regular ma WELL WORTH THE LONG DRIVE! I purchased my vehicle from Gateway Toyota in Edmonton, AB, approximately 5 years ago. I travel 4 1/2 hours for regular maintenance and excellent service to keep my vehicle in top condition. I always find the employees who check my vehicle in for service to be friendly and very knowledgeable. They never do additional work that may be needed on my vehicle without confirming with me first. I would recommend this dealership to all my friends and associates. Thanks to all for making me feel at ease about the condition of my vehicle between my maintenance check-ups. Bev Boman More
by Bev Boman
Employees Worked With
Troy Vinthers
October 17, 2015
EXCELLENT SERVICE Purchased 2005 Camry at Gateway Toyota. Have received prompt, helpful and knowledgeable service for 9 non stop years and have always been very satisf Purchased 2005 Camry at Gateway Toyota. Have received prompt, helpful and knowledgeable service for 9 non stop years and have always been very satisfied. Will continue dealing with Gateway. More
by J.O.
Employees Worked With
Troy Vinthers
October 16, 2015
Excellent service I phoned 4 places for a windshield and Gateway was the cheapest. This is the second windshield I have purchased through them and have been very happy. I phoned 4 places for a windshield and Gateway was the cheapest. This is the second windshield I have purchased through them and have been very happy. More
by rolla10
Employees Worked With
Troy Vinthers, Todd Pringle
October 16, 2015
Excellent and quick service As soon as I arrived I received the service that I required. I have been dealing with this dealership for 12 years non stop and have always been very As soon as I arrived I received the service that I required. I have been dealing with this dealership for 12 years non stop and have always been very satisfied. George More
by Happy
Employees Worked With
Troy Vinthers
