Gateway Toyota

Up Selling I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I would need a whole new audio system which I declined. Approximately 1.5 hours after drop-off, I was called and informed that I would need a battery check, wheel balancing, and a rock chip repair. I declined that battery check, accepted the rock chip repair and questioned the wheel balancing which would cost $129.00. Just a few months prior, Gateway Toyota had replaced and balanced all my my tires and were now telling me I needed a wheel balancing. When I raised this issue, the file was checked and I was told I didn't need a wheel balancing after all. I cannot trust companies that try to to up-sell products and services once they have you in their clutches. This is a dishonest practice and leads to poor customer relationships. I will not use this dealership again. More

Outstanding Service All the staff at Gateway are so professional and friendly. They explain everything, are not pushy in terms of what you should have done and make sure All the staff at Gateway are so professional and friendly. They explain everything, are not pushy in terms of what you should have done and make sure things are done on time. More

Hanged up on me I came into the dealership to buy a vehicle, after test driving it the sales man Cameron told me the final price and when I wrote on a post it if he c I came into the dealership to buy a vehicle, after test driving it the sales man Cameron told me the final price and when I wrote on a post it if he could go 500 lower he looked at it and chuckled before he trampled the paper in front of me and told me it's final no negotiations. I left the dealership very upset but still like the vehicle and I so I called the sales manager Daniel Moses to let him know, he gave me a new rep Rohan who was okay to start with. After I chose my vehicle and changed back to it again we proceeded to financing. I had to Call several times to get an update on the sales process. The sales man promised to call me several times and did not. Even after I completed signing for my vehicle and getting my financing complete it was not ready for 3 whole days, not clean, not gassed up and a dent that was supposed to be fix was not. Feeling frustrated I called the sales manager who told me now that fixing the dent was not part of the agreement because they agreed to fix it on a the Rav 4 and i switched to a corolla before going back to a rav 4. because i switched back he said it was not part of it. that means the amvic forms where not valid. Daniel Moses told me he has a dent guy coming but he does not know when so it will be be a couple of days, i told him it was not acceptable. after finishing the call, he felt i hanged up on him so called me back to hang up on me (Professional where do they hire these guys) . And proceeded to hang up on me. More

The Extra Mile for My Highlander Gateway Toyota goes out of their way from the moment you drive in; till the moment you drive away. Two of the Service staff that are exceptional are Gateway Toyota goes out of their way from the moment you drive in; till the moment you drive away. Two of the Service staff that are exceptional are Todd Pringle and Troy Vinthers. From making sure all services that the customer requires, keeping informed during the service appt., cost of the work being performed, vehicle washed, service appts. completed in a timely fashion. Thank you More