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Gateway Toyota
Edmonton, AB
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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780 Reviews of Gateway Toyota
February 09, 2016
trustworthy dealership I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Si I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Sienna. Is it upselling? Probably, but necessary to protect my investment for the long run, even though I am on the thrifty side. More
by Swagger wagon 2013
Employees Worked With
Troy Vinthers
February 09, 2016
Not the service I was expecting I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not th I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not the same. Too many people got involved in the sale and promises were made that I was told had been approved by the manager, but hadn't - too many cooks in the kitchen. When it came time to sign the papers, I was told that what had been promised couldn't be delivered - very unprofessional and surprising based on my previous experience. If I had been left to deal with the one rep and the one manager - they could have saved a lot of confusion, my trust in their dealership, and the sale. I felt bad for Dan and Jay, because they were left to deal with the mess the other sales rep created for them - and my expectations that they now couldn't meet. At the end of the day mistakes were made, but they weren't mine- as a customer I asked all the questions and got answers to what I was looking for - so as a dealership you should have delivered on what was promised despite the miscommunication between your own staff. More
by carshopper
Employees Worked With
Dan Moses
February 08, 2016
Very good service, poor location I've experienced very good service here and was impressed they even washed my vehicle. Their prices are better than other Toyota dealers in Edmonton. I've experienced very good service here and was impressed they even washed my vehicle. Their prices are better than other Toyota dealers in Edmonton. The only part I disliked is the dealership location. It's just too inconvenient as it is virtually out of town and there is no nearby transit to get to and from on a work day. More
by Edmonton Rocks
Employees Worked With
Troy Vinthers
February 08, 2016
So nice to have the car washed after service! This is my second Highlander from this dealership and I've always been happy with the service, and especially happy with the many sales on service ite This is my second Highlander from this dealership and I've always been happy with the service, and especially happy with the many sales on service items (like replacement windshields). My latest service was last week and for the first time my car had been washed when I picked it up. That's such a nice touch (and I was used to it from a Weber Motors previously). More
by doctoranancy
Employees Worked With
Todd Pringle
February 06, 2016
Excellent Service Technical department is excellent and specially Bonnie gave me excellent advise about service. I get what I want and vehicle was serviced excellent. Technical department is excellent and specially Bonnie gave me excellent advise about service. I get what I want and vehicle was serviced excellent. Service technician Mr S .Scott did the perfect service as per expectation. More
by Bhupesh Vyas
Employees Worked With
S , Scott, Bonnie Johnson, Bonnie Johnson
February 06, 2016
Awesome experience I don't see my salesmanship name. Rob gillis awesome job, friendly and made buying a car fun. 10 star experience I will be highly recommending him and I don't see my salesmanship name. Rob gillis awesome job, friendly and made buying a car fun. 10 star experience I will be highly recommending him and gateway Toyota More
by Daledenon
Employees Worked With
Rick Janes, Catalin (Cat) Iancu, Marsha Berry
February 05, 2016
Courteous, patient and very understanding. The technical service department was fantastic. Bonnie made sure I got exactly what I wanted on the vehicle in a very timely fashion. She is friendl The technical service department was fantastic. Bonnie made sure I got exactly what I wanted on the vehicle in a very timely fashion. She is friendly, courteous and goes well out of her way to ensure that my I left the dealership a very happy individual. More
by TheGreenJacket
Employees Worked With
Bonnie Johnson, Bonnie Johnson
February 05, 2016
An excellent experience. Courteous and patient people. Our brand new Venza was involved in an accident (other driver at fault) and our vehicle was written off. The dealership replaced our vehicle with the Our brand new Venza was involved in an accident (other driver at fault) and our vehicle was written off. The dealership replaced our vehicle with the same make, model, colour and options in a very timely fashion. The finance department did everything to ensure that we did not pay any extra charges and it turned out that they had instituted their GEM program and we were able to take full advantage of this cost saving program. Kameel Koya, who handled our financial arrangements (again) was extremely patient with all of our questions and he was so friendly, kind and understanding. He took a great deal of time to ensure that our concerns were fully addressed. More
by TheGreenJacket
Employees Worked With
Kameel Koya, Bonnie Johnson
February 04, 2016
Oil change and free wash! All was as promised on time and at a great price. Plus, a wash was a welcome surprise. I was hoping for a wild night on the town, however. Troy All was as promised on time and at a great price. Plus, a wash was a welcome surprise. I was hoping for a wild night on the town, however. Troy smells wonderful. More
by Jay2XLC
Employees Worked With
Doris Blanchard, Chris Schulz, Troy Vinthers
February 03, 2016
Great Service Real fast service and fair pricing for my recent service work on my Tacoma. As always I received A detailed report and statement, followed by a digita Real fast service and fair pricing for my recent service work on my Tacoma. As always I received A detailed report and statement, followed by a digital copy via email. My truck also received an exterior wash, That was awesome it needed it. Thanks More
by James
Employees Worked With
Troy Vinthers
