Gateway Toyota

always over delivering. ALWAYS Anybody can sell you a car, the buying experience is very positive with Rick and the rest of the sales team. But that is where it the fun ends and the Anybody can sell you a car, the buying experience is very positive with Rick and the rest of the sales team. But that is where it the fun ends and the true test begins... SERVICE. down in the trenches where it matters most, and I must note. The our Rav 4 that was totalled in a head on crash was engineered well enough to allow my wife to walk away and not be carried away from a head on collision . That engineering is worth a few bucks a payment folks! the vehicles can be replaced, people can't Gateway over the last 14 years and 6 new vehicles have ALWAYS over delivered. True, I have been sold great vehicles with industry leading value ( 2 Siennas, 2 corollas, 1 Rav 4 and 1 Camry} and Troy has been my advisor for almost all of that time and he is one of the most professional, consistent and friendly people I know. Relationships are important and I know so many people by first name in that dealership. Dan the shuttle driver with great conversation, Bonnie and Todd, Troy's colleagues, Rick, who has sold my family six vehicles. Doris the service manager who took the torch from Chris who is looking after the overall operations... and of course Neil the dealer principal who always has time for some chit chat. I can't imagine doing sales or service business elsewhere. The automotive industry has had a difficult time establishing trust but the service department at Gateway Toyota have earned mine 110%.. I strongly encourage anyone who reads this to do the same and give them an opportunity. I assure you, you won't be disappointed Paul and Family Great job Gateway! More

Exceptional I came in the other day to service my vehicle. I was very pleased at how well the staff treated me. I booked an appointment with Katie in the service I came in the other day to service my vehicle. I was very pleased at how well the staff treated me. I booked an appointment with Katie in the service department to get some warranty work done and maintenance, she seemed a little confused while explaining what needed to be done but she got me in exactly when it was convenient for me! I brought my vehicle into the service department early, unfortunately I stood by my vehicle for a little longer than expected waiting for someone to help me out, finally Todd came up and took all my information for my vehicle then walked to his desk while I stood there waiting to see what comes next. He then yelled for me to come over, he was a tad short with me when explaining what all needed to be done. He explained that it would take a couple hours and to expect it to be done at the end of the day. So I decided to take a shuttle home, the lady at the front desk was very friendly and smiling ear to ear. My shuttle driver Wayne was by far the best, super interactive and a joy to drive with. he kept a conversation going which I enjoyed instead of having awkward silent rides. I called a couple times to get an update on my vehicle and kept getting put through to service while waiting for Todd. I left him probably two or three voicemail's, it took a while for him to get back to me. I had then called my shuttle driver and he was able to get me in such a timely manner (I was very pleased at that) When I got back to Gateway my keys were at the service desk, there was a bit of a line of people waiting to pick up. The lady there was by herself while service advisers were sitting in the service bay, no help for this girl at all. They just kept bringing her more and more paperwork. She was wonderful at explaining the work that was done on customer vehicles. When I finally got up there she looked a little frazzled but greeted me in such a wonderful way, big smile like she was excited to see me. She remembered me from the morning and had my paperwork and keys all ready to go. She went through my work order, she had a couple questions and asked someone then came back with just what I wanted to hear. Meanwhile in the middle of reviewing my work order she was being yelled at by parts people to take this customers payment. She told them politely that they would have to wait a second as she was already with a customer, he then gave her a sign and rolled his eyes. She continued to keep her focus and ignore the rudeness. I felt like I couldn't waste to much of her time as she had a couple people waiting to pick their vehicles up. She was definitely a pleasure to deal with! I would come back time and time again as long as she is there! More

professional staff i was amazed by all the staff at Toyota i was amazed that they were very professional and helpful, especially the service manager Doris and Justin in i was amazed by all the staff at Toyota i was amazed that they were very professional and helpful, especially the service manager Doris and Justin in parts. More

Great experience Outstanding experience in service. Never feel like I am being up sold to anything not needed. Always given the options that I have. Nice touch, every Outstanding experience in service. Never feel like I am being up sold to anything not needed. Always given the options that I have. Nice touch, every few times they wash my vehicle no charge. Feel like I matter as a customer More