Gateway Toyota

It was unexpected deal with them that I didn’t expect to happen because I don’t have enough time for me to decide & i’m not sure if they can gave me the interest rate that i was expecting, but because of th happen because I don’t have enough time for me to decide & i’m not sure if they can gave me the interest rate that i was expecting, but because of their efforts all are well in placed & i was so happy about that because they helped me all the way out since this was my very first transaction that i handled & they where so very helpful to me. I would 100% recommend Gateway Toyota to anyone who are looking for a dream car at a reasonable price. More

Zain and Cat were transparent with pricing. Gave us the freedom to choose what we like for our car. No pressure for ad ons. Gave us the freedom to choose what we like for our car. No pressure for ad ons. More

Navigating the world of automotive care and service can often lead to unexpected challenges, but my recent experience at Toyota Gateway, particularly with Michelle Reid, turned a potential ordeal into a te often lead to unexpected challenges, but my recent experience at Toyota Gateway, particularly with Michelle Reid, turned a potential ordeal into a testament to what customer service should always be about. Recently, I purchased a Tacoma from Landmark Mazda, and within five days, I found myself at Toyota Gateway for a routine oil change. It was there, under their watchful and expert care, that a significant issue was uncovered: a leak in the rack pin, compromising the steering wheel fluid. This was especially alarming given that Landmark Mazda had assured me of the vehicle's perfect condition upon purchase, an assertion backed by a comprehensive vehicle health sheet. Confronted with the potential repair costs nearing $3,000, I reached out to Landmark Mazda only to be met with a disappointing lack of concern and accountability. They dismissed the issue as mere "sweat" rather than a leak, without offering any substantial evidence or assistance. In sharp contrast, the response from Toyota Gateway, steered by Michelle Reid, was nothing short of exemplary. Michelle demonstrated unparalleled professionalism and empathy, advising a more detailed inspection of the Tacoma. This led to an overnight investigation by their mechanic foreman, who, under Michelle's and her manager's guidance, provided undeniable evidence of the leak through detailed photographs and video recordings. What truly set Toyota Gateway apart was their commitment to going above and beyond for their customers. Despite my warranty having expired, which could have left me facing a substantial financial burden, Michelle and her team managed to cover the necessary repairs. They asked only a minimal charge for alignment, a gesture of goodwill that underscored their dedication to customer safety and satisfaction. Toyota Gateway shines as a beacon of integrity, showcasing the importance of meticulous inspections, clear communication, and genuine customer care. This experience has not only rejuvenated my trust in dealership transactions but also highlighted the exceptional service and integrity Toyota Gateway and Michelle Reid offer. For anyone in search of a dealership that prioritizes honesty, professionalism, and the well-being of their customers, Toyota Gateway is undeniably the benchmark. My gratitude towards Michelle and the entire team at Toyota Gateway is immense, and I look forward to continuing my relationship with them. This experience starkly contrasts with what I encountered elsewhere, underscoring the unique value and trustworthiness of Toyota Gateway. Thank you, Michelle, and everyone at Toyota Gateway, for your unparalleled service and for restoring my faith in the automotive industry. More

Michelle in service got us in and out within an hour and half. Always a good experience here! half. Always a good experience here! More

They did a good job for my vehicle and good service. I’m very pleased with their work. I’m very pleased with their work. More

The service Manager always makes sure to send me a review after each service. She cares about customers experience and strive to improve. after each service. She cares about customers experience and strive to improve. More

Gateway serviced my new Toyota Highlander (16,000kms) and installed the o-ring on the filter cap housing on the threads instead of in the appropriate slot. This caused the oil to leak out which resulted in l installed the o-ring on the filter cap housing on the threads instead of in the appropriate slot. This caused the oil to leak out which resulted in low oil pressure which can cause immediate or long term engine damage. This is the simplest of tasks ( the filter box even has a picture on it as to where to install) The service manageress was unapologetic and had a "could care less" attitude. I will not be buying another vehicle from this dealership. More

Very bad experience. Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not a single update. I called and was told “the order is at the factory”. 8 months come and go. Contacted them again. 12 hours later, received text from Charles who was “now looking after our account”. Was told that toyota pushed our order back to Nov/Dec so they could build their new Grand Highlander. Was also told our order would still come in as a ‘23 even though it would almost a year after we ordered. That was the last straw. Toyota clearly does not give a xxxx about customers who have placed a factory order and Gateway totally dropped the ball with their lack of follow up. They clearly lack internal checks and balance to ensure that their customers are not ignored. We felt that if we are this poorly treated before the sale is completed, we have ZERO confidence that Gateway Toyota or Toyota Canada would be of any credible support if some major issue arose with the vehicle. To his credit, Charles offered no resistance when we requested cancellation of our order and requested a full return of our deposit. We decide to switch to a different manufacturer, 3 text messages, 2 phone calls, and just over a week later we are now drivers of a 2024 highlander competitor. More

I was very satisfied with Gateway Toyota for the services that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway d that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway doing a good job like Recto Baglinit who have tried the service and he said he wasn’t disappointed of the result More