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Gateway Toyota

Edmonton, AB

4.1
784 Reviews
Call Dealership (780) 439-3939
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2020 103A St SW

Edmonton, AB

T6W 2P6

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784 Reviews of Gateway Toyota

August 08, 2024

Shai is excellent to work with and maintains a high level of professionalism while delivering top-tier service. Kiera is informative, efficient, and takes care of all of your needs. Simran is a pleasure to w More

by Luigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shai, Kiera, Simranjit
Report | Print
August 02, 2024

Frienly sales person. Toughest but funnest negotiation for me yet. I will do business here again o e day. More

by miscampbellmike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameel Koya, Andrew Holden
Report | Print
July 21, 2024

Toyota team was very polite and honest. Set up coordinator has explained all specifications in detail and helps us to test the features. Sales person was amazing, he was very clear and hone More

by Bimal Shah
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zain Lalji from Sales
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June 28, 2024

Gateway Toyota for me is the top, all the staff is very helpful, and they want to ensure they provide the best service you want. Excellent job! More

by Iby_ariola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiera, Shai,
Report | Print
June 27, 2024

This is my 2nd time with GW Toyota due to their good deals and packages including GEM which no other dealership offers. More

by Asn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
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June 21, 2024

Zain is very knowledgeable and takes great care of his customers. The location is easy to get to and from just off Ellerslie and highway 2. More

by Ruby
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zain Lalji
Report | Print
May 16, 2024

I checked all Toyota dealerships in Edmonton area. Gateway is the best for buying a new car. Fair pricing, no hidden fees. You pay MSRP. Manmeet is their best salesman. Honest, punctual, very nice to More

by Richard Hammond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manmeet Pharwaha, Simranjit Kaur, Simerdeep Singh, , Catalin (Cat) Iancu
Report | Print
May 16, 2024 -

Richard Hammond responded

I checked all Toyota dealerships in Edmonton area. Gateway is the best for buying a new car. Fair pricing, no hidden fees. You pay MSRP. Manmeet is their best salesman. Honest, punctual, very nice to deal with. Their finance people Catalin (Cat) Iancu and Simranjit Kaur are awesome and very easy to deal with too. Definitely recommend.

May 16, 2024 -

Richard Hammond responded

Also very positive experience with managers Mark Ibrahim and Simerdeep Singh

May 15, 2024

People are friendly and helpful ,specially Mr Adonis and the other pilipino employees i told some of my friend if they want a new vehicle come to gateway toyota More

by ariel14_ubaldo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adonis
Report | Print
May 01, 2024

Lucy was fantastic, very knowledgeable and professional! Was able to answer all my questions and get the products and service I required! Fast and efficient! Thank you so much Lucy! More

by maryloujohnston1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucy
Report | Print
March 05, 2024

Sales experience was the best, however service part is the worst ever!!! If you have your package of service and would like to get maintained afterwards, the best practices I would strongly recommend is k More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucy Xie, Doris Blanchard
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Mar 05, 2024 -

Gateway Toyota responded

Hi Maggie, Thank you for sharing your feedback with us regarding your recent visit to our Service Department. We apologize for any inconvenience or frustration you experienced regarding your appointment. After reviewing the details of your visit with our team, we understand that there may have been a misunderstanding regarding the services requested. Our records indicate that your appointment was scheduled for Service #2 and electrical diagnosis for sensor issues with no mention of a Deluxe clean. Unfortunately, our details need to be booked in advance and we did not have enough time in the day to add this to your appointment. We strive to provide clear communication and ensure that our customers receive the services that they request, and we apologize if there was confusion in this instance. We value your business and are committed to addressing your concerns. We appreciate the opportunity to discuss your experience further and find a resolution that meets your needs regarding your vehicle detailing. Our team is here to assist you and are happy to offer the complimentary cleaning previously discussed to make up for any inconvenience you experienced. Please feel free to reach back out to our Service Manager, Doris Blanchard, at (780) 439-3939 or respond to her email to arrange for your complimentary cleaning. Once again, we apologize for any frustration you experienced, and we hope to have the opportunity to restore your trust in our dealership.

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