Gateway Toyota

Customer service Buying the vehicle went off without a hitch, very helpful. However after purchasing the vehicle the customer service was very poor. I had contacted Buying the vehicle went off without a hitch, very helpful. However after purchasing the vehicle the customer service was very poor. I had contacted the sales person asking about a warranty issue. He said he would get back to me and never did. I referred numerous people to the dealership. One of those people did purchase a vehicle in August and advised me I would would be receiving a $100 referral cheque as per the buyers contract. That never occurred. I made multiple phone calls to Gateway, speaking to different dealership employees including a manager and someone in Finance. I also drove to the dealership to speak to someone about this in person. After speaking to several different people at the dealership I was told a cheque was on the way but given instructions to call the service manager if the cheque did not arrive. The service manager’s name is Doris Blanchard. On all the above occasions they advised me a cheque would be sent to me however that never happened. In late November I called and spoke to the service manager, Doris Blanchard. Although this has nothing to do with her area of work she personally looked into it and resolved the matter exceptionally quick, that day. She was fantastic to deal with. Thank you so much Doris Blanchard. Lesson I learned is: We will be here to sell you your vehicle but don’t bother us after that..... More

Disappointed with the costumer service The car was sitting on the parking lot for 3 days because they didn't organize everything to get the service done. With that I had to pay extra rental The car was sitting on the parking lot for 3 days because they didn't organize everything to get the service done. With that I had to pay extra rental. The manager unfortunately tried to justify and find excuses as suppose to find a solution for the issue. Beside that the parts department staff was really rude. Don't recommend. More

Parts department was really rude I had bad experience about their parts department staff was really rude they are not friendly or nice at all. I called for a parts for my HL 2018 the I had bad experience about their parts department staff was really rude they are not friendly or nice at all. I called for a parts for my HL 2018 the guy on the phone are really rude 0 star for him! More

Wonderful service I found the Toyota dealer most trust with excellent service and on time. I recommend to anyone to get a full service with excellent deal. In short sen I found the Toyota dealer most trust with excellent service and on time. I recommend to anyone to get a full service with excellent deal. In short sentences put the trust on the gateway Toyota and don't do any service to another shop. Thank you More

Professional and Personable I would reccomend Gateway Toyota to my friends and family. Very warm and personable staff, especially Paula a.k.a. Linda Most of allI love my Rav4 I would reccomend Gateway Toyota to my friends and family. Very warm and personable staff, especially Paula a.k.a. Linda Most of allI love my Rav4 More

Feel they took advantage of an inexperienced buyer Last month, my 79 year old mother bought a new Toyota. She had been thinking about this for many months and when she received an email advertising th Last month, my 79 year old mother bought a new Toyota. She had been thinking about this for many months and when she received an email advertising the employee pricing sale, felt it was a good time. She did not take anyone into the dealership with her. The next day she told me about her new car but said she felt like she had been taken advantage of. I looked at her sales bill and was surprised to see that a) she had paid full MSRP for the car including every possible tax and registration fee, and b) she had only been given 2500$ trade in for her 2010 Camry (120,000km, original owner, no accidents). Apparently they told her they would need to have the car repainted because it had scratches on it. I returned with her the next day and advised the sales person that we would not be giving them her car in trade. (We subsequently sold it privately to the first buyer for $8250.) I also asked the sales person how much of a discount she had received for the employee pricing (which, according to the bill, was obviously none). After much mumbling and going out to discuss, he came back and deducted about 5% from the MSRP. No apology for failing to give her the advertised discount. After all of this, I personally would have bargained for a better discount but she did not want to make a fuss. I really believe my mom was taken advantage of because of her age and inexperience with this entire process. I am certain Gateway will reply that this is not their usual practice, but the fact is - it obviously IS their practice. I will not go anywhere near this dealership after this. It was a distasteful experience. More

Poor service I doubt they do what they charge u. Went for oil change was told about winter package. Got that. At pick up had to go back and forth to front desk and service department. Went to Car cou Went for oil change was told about winter package. Got that. At pick up had to go back and forth to front desk and service department. Went to Car could not find milage sticker for the oil change. Went back to get it. They wanted me to run back to service again. Refused as it is not my job to run for milage sticker reminder but their job to paste it. Emailed them next day. Did not bother sending me milage reminder but just explained their reasons and process. very poor customer service. If they cant provide a sticker I doubt they do justice to the work. More

Beyond the Necessary On my way to work on a cold rainy day, my (new: April '18) driver's side windshield wiper broke in half and fell to the road. I carried on in the flo On my way to work on a cold rainy day, my (new: April '18) driver's side windshield wiper broke in half and fell to the road. I carried on in the flow of traffic, and made it safely to work dispite not being able to see very well. I called Gateway Toyota, and came to realize that if I didn't make it down to the dealership on that day, I would be waiting until Monday morning - rain/snow/sleet were all in the forecast, and I had to get to work early Saturday morning. So, I set off from work as soon as I could, knowing that the trip would take me 30 minutes even at the best of times. It was rainy and the Friday night rush hour was in full force. Not being able to see well, and with the temps at the freezing point making the roads slippery, I didn't want to rush. I made it to the dealership just as everyone was shutting down their computers, the parts dep't was closing, and they were not taking anyone in for service. The blade was in stock (whew!) I was going to be able to purchase it, but I was very uncertain that I would be able to install it correctly - with my poor expertise in this area it would have been very likely for me to put it on backwards, and then not be able to get it off to turn it around (believe me, this has happened!). The manager very, very kindly assisted me in putting the blade on: he made it look so easy (that's what experience provides) and it was all done and paid for in about 15 minutes - the longest part of all this was my explaining the situation to everyone. I am so very grateful for everyone's assistance, as I was looking at a weekend of driving blind in poor weather conditions. These people are helpful, respectful, and a pleasure to return to. I recommend them. More

Cheating customer I went there to get winterization service and windshield replacement. The reason i chose this service is it is included tire rotation, oil change and I went there to get winterization service and windshield replacement. The reason i chose this service is it is included tire rotation, oil change and overall checkup. But they didn't rotate tires and did not mention about that. Now i suspect they really changed the oil. The service advisor handed over sticker which says next oil change km and date and asked me to do put on my windshield. That is not my job. It"s like sealed on it after their job done . Why customer would do it. I've been driving a car over 30 yrs in many countries Never done this before. Something fishy. Lost full credibility And more now i can hear noise from the windshield when driving bumping. What kind of SUV is that ? They screwed up my car. More

Excellent Service Experience Dropped my Tacoma off for some warranty service work, Graham in the service drive thru actually listened to what I said when I thought I knew what the Dropped my Tacoma off for some warranty service work, Graham in the service drive thru actually listened to what I said when I thought I knew what the problem was, turns out it was something he'd seen or heard of (so many other places just look at you like you don't know what you're on about). Left the truck with them, got a service shuttle right away, and Graham kept in touch the while time to update me when they ordered parts etc and then when the truck was ready to pick up. Because of Graham's service I have just come back from dropping it off here again for it's next service and will continue to do so, Joanne took the truck this time and was equally as friendly and efficient. More