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Gateway Toyota

Edmonton, AB

4.1
780 Reviews

2020 103A St SW

Edmonton, AB

T6W 2P6

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780 Reviews of Gateway Toyota

February 11, 2021

I have been going to this dealership since I got my car back in 2004. I am treated like family all the time. They know how to treat people and are extremely knowledgeable. The people that always make my More

by tracybe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doris Blanchard, Troy Vinthers, Doug Dickson
February 06, 2021

I recently closed a deal on  a Tundra from Nunavut but not before  contacting  most of the dealerships in BC and Edmonton. Never bought a new car before and did not intend to but I was able to get my 2020 More

by Nunavut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorne Mcmann
February 02, 2021

Troy and Gateway Toyota rate a 10 out of 10! Troy is a big asset to your operation. He is very knowledgeable and I trust his advice 100%. Do whatever you need to do to ensure he never leaves. Very happy w More

by Hopethathelps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Vinthers
January 13, 2021

I bought my 2021 Venza from Simerdeep Singh at Gateway Toyota. Got a really good deal and service as compare to other dealerships in Edmonton. Nice guy and I would recommend my family and friends. More

by devindermann1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simerdeep
December 08, 2020

Excellent service, very impressed with how they continually take such good care of me and my Toyota Tacoma. Blown away with the top notch service I received. More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Vinthers, Neil Black
December 03, 2020

I reached out to find out information about a vehicle that was advertised on their website and since then I have been hounded by the sales lady that I was put in contact with. she has been calling and te More

by atkinsol
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cliene Gonzalez
Dec 03, 2020 -

Gateway Toyota responded

Hi Atkinsol, We aim to provide great customer service to all our clients and we are sorry that we didn't meet your expectations. Could you please contact our General Manager Chris at 780-439-3939 to discuss this further. Thank you.

November 17, 2020

Absolute joke of a service department that pray on woman to rip off. Quoted us well over 4k for repairs and found it funny at first until I got 2 other opinions.....including another dealership. Most of t More

by jkerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy Vinthers
Nov 17, 2020 -

Gateway Toyota responded

Hi Mr. Kerr, thank you for reaching out to us. We are very concerned by your description of the experience you had and would like to investigate this. We have searched our data base however we can not find anyone under your name and have looked through all our female customers with the last name Kerr but could not find any estimate like this in any customer file. We also have had no complaints about any such experience. We are located south of Ellerslie Road on 103A street beside highway 2 on the edge of Edmonton. If indeed you had an experience like this we certainly understand your dissatisfaction and would like to have a conversation with you to find out where things went wrong. Please call our Service Manager Doris Blanchard at (780) 439-3939 so we can get to the bottom of this.

Nov 17, 2020 -

jkerr responded

Our service agreement and anything done has never been put under my direct name......its under my common law wifes name. Your business practices are unethical and i find it funny how your shop rates are $55 higher than anyone elses to add to that. I will not release my wifes name as it doesnt really matter at this time but please bare in mind, i have no problem posting Gateway Toyotas inspection report compared to the other 2 inspections reports if you feel its necessary to validate my review. I highly recommend straightening out your business practices before you loose too many customers.......especially during these hard economic times we face. Thank you for your time and take care

November 02, 2020

Excellent service from personnel. Experience very respectful, genuine, caring, cost effective. Advice assistance expertise should be emulated by others in similar business. Recommend to others More

by Don Zabloski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie - excellent genuine respectful service
October 08, 2020

I would like to thank Gate way Toyota for great service .Staff Simar was amazing and knowledgeable.Zaynah helped us to choose right vehicle based of our family needs .overall great place to shop for New c More

by Gbains_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simar /Zaynah
September 11, 2020

Do not buy from them. Went in to see a vehicle, talked with the Mark Ibrahim after and he suggested one price. I told him I would think about it. Came back the next day, less than 24hr and he told me “No, More

by askwong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Ibrahim
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