Galt Chrysler Dodge

The worst car buying experience I've had I've purchased about 8 new cars in my lifetime. This was the worst of all those experiences. I dealt with Ray over the phone, as I was 2.5+ hours I've purchased about 8 new cars in my lifetime. This was the worst of all those experiences. I dealt with Ray over the phone, as I was 2.5+ hours away from the dealership and simply searched Dodge's online inventory for a new Challenger SRT. Galt had the car I wanted so I dealt with them directly. I negotiated a deal over the phone over a few days, and arranged to pick the car up on a Monday. This was all relatively smooth. I picked the car up and signed the papers with Fehim, who was a solid finance guy and I have no complaints about him. After signing the papers, this is where things start to fall apart. Before leaving the dealership I naturally inspected the car to ensure everything was perfect, it wasn't - not even close. First of all, I was told over the phone the car had 30 kilometers on it and had not been driven, as I typically do not lease or buy anything that has been excessively test driven, this was an important point to me, which is why I asked over the phone. I was lied to in this regard, as the car had 251km on it when I picked it up. Even my lease papers ended up reading "250" - however I was told this was to afford me some "extra kms" to get home, fat lot of good that did as I was actually shorted a kilometer. I also noticed the in-dash SRT display read the top speed recorded as 297km/h. I imagine someone had a really spirited test drive. Upon inspection of the paint work I found several (more than 10) scratches in various points on the car, and a bunch that were on the rear bumper that were actually through the clear coat. I suspect they were from a dealer plate bag rubbing against the bumper near the trunk during its 250+km of test drives or lot transfers. I pointed this out to Ray and he brought someone out from their shop/detail department who seemed very irritated about being bothered with this. The car was taken into the detail department for about a half hour. I was then informed that the scratches in the rear bumper could not be taken out, and that I would have to bring the car back, have the bumper removed and repainted. Obviously this wasn't going to happen as A) I don't want the bumper pulled off my new car and repainted and B) I live 2.5 hours away from the dealership. I discussed this with Ray and asked if we could work out some kind of monetary adjustment for this, he disappeared for about 20 minutes and returned telling me that I would be contacted by the general manager the next day and assured me something would be worked out. I was reluctant to accept not having this resolved on site, but I was told there were no managers around at the time. At this point I just wanted to go home, so I agreed. I got in the car only to find that there was less than a quarter tank of gas... So I paid this $499 admin fee for what, then? I protested this and Ray disappeared for another 15 minutes. He came back and said he would fill the car, I gave him a ride to the station and we filled the car, and then I headed home. Fast forward several weeks, I have followed up with Ray several times indicating that I had not heard from any of his managers, and as of the time of this review I still haven't. I spent over 8 hours personally detailing the car getting various scratches out and removing a metric ton of hardened polish on the car that was left on from their detailing department. The scratches on the rear bumper obviously can't be removed, but I'll live with that. The detail job they did on this car was the worst I've seen to date on any new car. I strongly advise that you steer clear of Galt Chrysler, there are so many Dodge options in southwestern ontario that it shouldn't be very hard. More

Bad Luck with a Pre-Owned Truck My husband and I purchased a pre-owned vehicle at Galt Chrysler and have not had very good luck. The air conditioning did not work before we purchased My husband and I purchased a pre-owned vehicle at Galt Chrysler and have not had very good luck. The air conditioning did not work before we purchased it and they signed an agreement that they would fix it before we purchased the truck. After 4 hours of terrible service and lost papers, we purchased the truck, owned it for 2 weeks and then it would not start in our driveway. We booked an appointment for 9am to have it looked at and waited the entire day (until 4;30pm) for their terrible service. They covered the electrical work it needed but then on the drive home the air conditioning stopped working. They are now telling us they will not cover the costs to fix the air conditioning (even though they had told us they would and clearly knew it wasn't just a matter of topping it up) and the truck has now been recalled for a faulty air bag. We cannot win with this truck and Galt Chrysler has been extremely difficult to work with and has God awful service. More

Purchase of new Jeep Cherokee I like the part that the sales staff were not pushy, provided my options I requested and left me to make the decision. Garth was very friendly, strai I like the part that the sales staff were not pushy, provided my options I requested and left me to make the decision. Garth was very friendly, straight forward and genuine. I had done quite a bit of shopping around on prices and by far Garth provided the best deal. Very happy customer! More

2016 challenger purchase Smooth purchase from beginning to end, sales people answered all questions and followed through on all requirements I had in order to purchase before Smooth purchase from beginning to end, sales people answered all questions and followed through on all requirements I had in order to purchase before I would sign off. They followed up often with updates on expected delivery and never failed to live up to any promises made. More

Purchase of a new Ram truck Galt Chrysler & Dodge has been one of the best experinces on buying a new truck, I have purchased many vehicles in my time but this experiences was a Galt Chrysler & Dodge has been one of the best experinces on buying a new truck, I have purchased many vehicles in my time but this experiences was a no pressure approach, from the time I enter the showroom to the time I drove the new truck out of the parking lot. It was smooth and effortless to get the deal done. I would recommend this dealer and Kice Ebady as the knowledge and the customer service was just excellent Thanks You Kevin M More

A good buying experience. We were initially checking out pricing and trade in value of our current jeep, but the deal we got on the Cherokee and trade in value offered were to We were initially checking out pricing and trade in value of our current jeep, but the deal we got on the Cherokee and trade in value offered were too good to walk away from. Alex, our sale representative was courteous and knowledgeable; he listened to our needs and most importantly was not pushy. More

Total disappointment Absolutely disappointed. Car wasn't delivered as promised. The only reason I actually went thru with the deal is because I didn't have any more time t Absolutely disappointed. Car wasn't delivered as promised. The only reason I actually went thru with the deal is because I didn't have any more time to waste. There is to many reasons to list why this is the worst experience I had in buying a car. Definitely not going back to these guys nor do I recommend them. More

Ram truck Excellent and well informed sales staff . Purchased a 2016 Ram truck . I was well treated and guided thru the transaction with no problems . The sales Excellent and well informed sales staff . Purchased a 2016 Ram truck . I was well treated and guided thru the transaction with no problems . The sales staff listened to my needs and built those needs into the right vehicle. I will be a repeat customer and recommend Galt Chrysler Dodge to family and friends . Thank you Brandon Rank and Fahim Zeneli More

Always great service all around Both the wife and I bought our vehicles through Galt Chrysler. Wife got a 2013 Jeep Wrangler and I got a 2013 Dodge Ram R/T. After having my Ram for Both the wife and I bought our vehicles through Galt Chrysler. Wife got a 2013 Jeep Wrangler and I got a 2013 Dodge Ram R/T. After having my Ram for only a few months, someone rear ended me. I brought it in and they were very prompt on repairs. Had a caliper seize on my brakes and they fixed in no charge. The manager had to drive to Stoney Creek to get the caliper and Galt Chrysler had it fixed the same day. Liza in the service department is always pleasant and so helpful. More

Great Experience We were looking for a minivan for our family, Alex was able to get us exactly what we needed within out budget and actually able to save money! He was We were looking for a minivan for our family, Alex was able to get us exactly what we needed within out budget and actually able to save money! He was courteous and continually going above and beyond to make us feel important! More