Freedom Ford

Horrible experience. Was looking for a 2020 ford escape, all black they did not have it that day but told me it would be arriving 2 days later. Signed the contract , they Was looking for a 2020 ford escape, all black they did not have it that day but told me it would be arriving 2 days later. Signed the contract , they gave me a rental . Vehicle did not show up for over 3 weeks. Had to get 3 different rentals during that time because they all had different issues.Every time I ran into an issue my sales person Donovan would tell me his hands where tied but when I would become frustrated and contact someone above him than I was able to receive help at times .Felt like I wasn’t heard . One of the rentals I received wouldn’t start and I had to take a cab to work , I called and called no one called me back and when I went there frustrated it wasn’t until I threaten to cancel the whole contract that they apologized and helped. Had issues with the first payment date as well they kept giving me the run around they keep passing me off to the next person and nothing gets done until upper management is contacted . Would not recommend. Made me feel very unimportant and undervalued as a client .The whole experience was a headach. More

A very positive experience! We appreciated the efforts by Dean to show us a vehicle that interested us, and that between him and Wilson were able to convince us to try this F150 We appreciated the efforts by Dean to show us a vehicle that interested us, and that between him and Wilson were able to convince us to try this F150 and finally to purchase it. It is a beautiful truck and we are very happy with it. More

Brandon Mucha helped me when I bought my car at Freedom Ford, you could not asked for a nicer or more helpful guy! Thank you Brandon for all your help :) I would recommend Freedom Ford to all my friend and Ford, you could not asked for a nicer or more helpful guy! Thank you Brandon for all your help :) I would recommend Freedom Ford to all my friend and family! More

No product backup I bought a 2014 Ford Escape from Freedom Ford, Brandon Mucha was our salesman and within two weeks I could not get it started... the battery was dead. I bought a 2014 Ford Escape from Freedom Ford, Brandon Mucha was our salesman and within two weeks I could not get it started... the battery was dead... I have had AMA out 5 times now to boost it and Brandon keeps insisting that it had a new battery in it when we bought it but their service department checked the computer records and tells me there was NO new battery installed in it... I am getting a run around that I do not appreciate... when I called to talk to a manager I got some sales manager that just put me back to Brandon... and now they want 400+ dollars to replace the battery that I was told was new when I bought it less than three month ago More

Lack of Communication The sales manager left me a voicemail saying they had they vehicle I wanted so I called back 45 minutes later saying i was ready to do a deal. I ended The sales manager left me a voicemail saying they had they vehicle I wanted so I called back 45 minutes later saying i was ready to do a deal. I ended up leaving 2 voicemails for the sales manager and I am still waiting to here from him LOL and that was over 2 weeks ago. I even texted the sales guy I was dealing with and I never heard from him either. I wont be using them or recommended them to anyone. I guess my business was not good enough for them . I ended up going else where to get my Ford Edge ST More

Big shout out to Kami in service. She solved my service issues and difficulties with sales quickly and promptly. She listened and understood my concerns taking them forward to her managers. As a result issues and difficulties with sales quickly and promptly. She listened and understood my concerns taking them forward to her managers. As a result, a satisfactory compromise was reached in what had previously been a one way decision which was not to my liking. Next time you go for service ask for Kami. More

The best parts manager Matt is a the best parts manager around. He is knowledgeable and professional. He always gives excellent service which is why I have always used Mat Matt is a the best parts manager around. He is knowledgeable and professional. He always gives excellent service which is why I have always used Matt for all of my parts needs regardless of which vehicle of mine it has been. More

My visit to freedom Ford was very easy, Scott and Neil were very easy to work with, And very friendly, I will definitely will be back in the future and will recommend freedom Ford to everyone I can, thank were very easy to work with, And very friendly, I will definitely will be back in the future and will recommend freedom Ford to everyone I can, thank you for all your help More

Erik treated my wife and with respect and fairness. He listened to what we wanted and worked with us to achieve that. I would follow him to any brand to be treated this well. listened to what we wanted and worked with us to achieve that. I would follow him to any brand to be treated this well. More

Great Amazing staff and vehicles, employees are friendly, easy to talk to and makes you feel welcome. also they are very knowledgeable and answer any and al Amazing staff and vehicles, employees are friendly, easy to talk to and makes you feel welcome. also they are very knowledgeable and answer any and all questions that you may have. More