Freedom Ford

Purchased a used vehicle and having repairs done. The sales and customer service staff are very friendly and positive to deal with. I got a nice used vehicle at a great bargain and service repairs w The sales and customer service staff are very friendly and positive to deal with. I got a nice used vehicle at a great bargain and service repairs were completed quickly and actually below quote. They have been proactive in ensuring parts required for booked appointments are available ahead of time. The vehicle I own is not a Ford, but the customer service and attention I have received is as though I bought a brand now vehicle. I would prefer to have my vehicle taken care of here than at a dealership that actually sells my make of vehicle. Thanks very much for the care and attention! More

One of their sales people were snobby and talked back. We simply asked if they could reduce the price and he snapped back with a response saying "Why are you looking at these cars if your budget is ___?" Pri simply asked if they could reduce the price and he snapped back with a response saying "Why are you looking at these cars if your budget is ___?" Prior to this, there were no other engagements and right off the bat the attitude was garbage. The salesperson talked to us as if we couldnt afford the vehicle, and essentially implied that we were poor. 2 stars because the receptionist was kind, helpful and cute. More

Great buying experience The team at freedom ford was truly great to deal with. My sales person Jon Gold was gracious and truly accommodating. He made the buying experience go The team at freedom ford was truly great to deal with. My sales person Jon Gold was gracious and truly accommodating. He made the buying experience good.My finance guru Seth also made the best out of a challenging situation. The dealership it self was welcoming and I plan to buy more cars and trucks from here in the future. More

shady used sales Purchased a used 2019 Ford F150 XLT from this dealer with only 11k on it. Nothing but issues from the start with this purchase. Signed the bill of sal Purchased a used 2019 Ford F150 XLT from this dealer with only 11k on it. Nothing but issues from the start with this purchase. Signed the bill of sale with some conditions for Freedom to repair it and got some of them fixed but not as requested. First issue was the tires were not road worthy on the 2 back ones , i was told that it would take 2 days for them to come in to replace and i agreed. After the 2 days got a call saying they ordered the wrong tires and they needed to reorder them. 1 week later got them replaced but now the white lettering on the existing ones do not match the new ones they replaced. Why would someone want a miss match of tires on there vehicle? Second issue was never disclosed and the salesman never even noticed it. There was a huge scratch and dent on the roof of the truck. Reported it to the dealer as soon as I seen it after cleaning the truck 1 day later and was told that they were going to talk to their manager. Never got a call back from any manager and was told they were busy and could not talk to me. When purchasing a truck who climbs into the box and inspects the roof for damage. This should of been reported to me before i purchased the truck. Now they are telling me its a he said she said issue and most likely nothing will be done about it. I have purchased used vehicles from this dealer before but never again if this is how they treat their customers. Overall the service is terrible and the sales are shady. If you have a choice take your business else where where they are honest. More

Roxanne is the best of the best.She makes sure you get the best attention and really knows what she is doing. I would recommend her to anyone. the best attention and really knows what she is doing. I would recommend her to anyone. More

Roxanne and Kami are the best, I use my truck for work it is in the shop regularly for service and the occasional repair. They can usually tell me what is wrong with my truck before a tech even gets to it, is in the shop regularly for service and the occasional repair. They can usually tell me what is wrong with my truck before a tech even gets to it, and I'm always met with prompt and courteous service. Short notice or scheduled visits they always are great to work with and are extremely knowledgeable in what they do. I wouldn't hesitate to recommend them to anyone I know. More

Corban from sales was definitely a kind and helpful individual to deal with !! Got me into my used 2017 Ford F-350 with minimal hassle, helped out the best they could and made everything go smoothly th individual to deal with !! Got me into my used 2017 Ford F-350 with minimal hassle, helped out the best they could and made everything go smoothly throughout the entire process. Thoroughly impressed and definitely going to recommend this dealership to friends and family! More

Excellent service, very courteous and helpful. Very impressed with the overall service I received. Jessica did a great job in organizing the pick up and return of the Car and E-Mailing all the pape Very impressed with the overall service I received. Jessica did a great job in organizing the pick up and return of the Car and E-Mailing all the paper work to me. To you, Jessica and the gentlemen who picked up and returned the car, not forgetting the Technicians that did the work, a great big thank you. First class dealership with first class personnel. John B. More

Horrible experience. Was looking for a 2020 ford escape, all black they did not have it that day but told me it would be arriving 2 days later. Signed the contract , they Was looking for a 2020 ford escape, all black they did not have it that day but told me it would be arriving 2 days later. Signed the contract , they gave me a rental . Vehicle did not show up for over 3 weeks. Had to get 3 different rentals during that time because they all had different issues.Every time I ran into an issue my sales person Donovan would tell me his hands where tied but when I would become frustrated and contact someone above him than I was able to receive help at times .Felt like I wasn’t heard . One of the rentals I received wouldn’t start and I had to take a cab to work , I called and called no one called me back and when I went there frustrated it wasn’t until I threaten to cancel the whole contract that they apologized and helped. Had issues with the first payment date as well they kept giving me the run around they keep passing me off to the next person and nothing gets done until upper management is contacted . Would not recommend. Made me feel very unimportant and undervalued as a client .The whole experience was a headach. More

A very positive experience! We appreciated the efforts by Dean to show us a vehicle that interested us, and that between him and Wilson were able to convince us to try this F150 We appreciated the efforts by Dean to show us a vehicle that interested us, and that between him and Wilson were able to convince us to try this F150 and finally to purchase it. It is a beautiful truck and we are very happy with it. More