Freedom Ford

Professional Service Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Other dealer should Drop By. Awsome customer service.. More

Made to Order Oil Change I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book the appointment, she knows my work schedule and shuttle time preferences, so it's painless to my day to get the work done. I was running late this time, Roxanne had everything prepped and ready for me upon arrival and was able to make sure I got in and out as quickly as I could to catch the right shuttle to get to work. the Technicians changes the oil, rotated my tires, also changed my air filter and wipers. (I bought the service package at the time of vehicle purchase, probably the smartest thing I've ever done, not having a bill at the end of the visit is great!) As always my Escape was done and ready for me on time. The shuttle drivers deserve honourable mention as well, they are always a pleasure to ride with. More

Emergency visit for front brake failure To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for an emergency brake repair I was extremely surprised at the excellent service and fair pricing. Roxanne Autor was quite possibly the best Service Advisor I have ever encountered and definitely will be taking all my business back to this dealership. Thank you Roxanne and the guy who fixed my truck so quickly!! More

quick, efficient and pleasant I have dealt with Freedom for a number of years. The service dept is what keeps me coming back. The staff are pleasant and efficient. I have dealt with Freedom for a number of years. The service dept is what keeps me coming back. The staff are pleasant and efficient. More

Check drivetrain and alignment of door Very smooth operation. Not given the service writer run around I previously had in Fort Sk. Thorough on explanation of all the different noises in t Very smooth operation. Not given the service writer run around I previously had in Fort Sk. Thorough on explanation of all the different noises in truck. Will be purchasing next vehicle from Freedom Ford because of their great service More

Excellent Service, friendly atmosphere Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rota Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rotation. I arrived early, about 3:50pm, they took the truck in immediately. I talked with my Service advisor for a bit, and then went to sit in the waiting room area. They came ot get me about 5:15pm. I was a little unhappy with the time it took, maybe being end of the day? but I didn't expect it to take that long for an oil change a tire rotation. However, I know what to expect now. I have the Maintenance package on my truck so I will be going back for many more appointments, and maybe my expectations were off is all :) Very friendly and god service overall, just a little lengthier than expected. More

Service Great service and Roxanne I Is a great person with a great attitude and very personable, I will come back for sure. The express lube is also very qui Great service and Roxanne I Is a great person with a great attitude and very personable, I will come back for sure. The express lube is also very quick and professional More

Courteous service I had my truck into Freedom Ford to follow up on a previous problem that they looked at. My truck was not functioning properly after having it there I had my truck into Freedom Ford to follow up on a previous problem that they looked at. My truck was not functioning properly after having it there 4 months ago. Cori Slute took good care of me and was very thorough in looking at the history my prior visits. She promised to have the truck look at again and see if something could be done to ensure the proper solution. The experience did not go as smoothly as I had hoped in that the truck was there all day and no one called me until I had left work at the end of the day. I left a message that I would pick up the truck the next morning. Upon speaking to Cori the next morning, I had made arrangements to have their courtesy shuttle meet me at home in order to get to the dealership to pick the truck. Unfortunately, the shuttle did not arrive for two hours resulting in my having to take a half day vacation. I was not too happy about that and feel that the dealership needs to do a better job in keeping customers informed of delays. More