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Freedom Ford
Edmonton, AB
1,859 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,859 Reviews of Freedom Ford
October 01, 2016
Return customer, possibly for the last time 4 years ago i bought a new car at Freedom Ford, and for those 4 years I repeatedly bragged about the flawless purchase, and service. So when the urge 4 years ago i bought a new car at Freedom Ford, and for those 4 years I repeatedly bragged about the flawless purchase, and service. So when the urge hit to trade in, I didnt hesitate or shop at any other dealer, and headed straight back. The sales experience was great, Shout out to Tye Gugulyn. Thank you. However the same cant be said about the finance department. Attempts to clear up some questionable charges and get my payment info into ford credit have come unanswered. A month after the purchase I am still manually sending payments for the new car. I've given up and will do the paperwork myself. I guess the nearly $500 doc fee wasn't enough to get this done for me. Since i've never had any problems with the service department, in fact they have always been exceptionally friendly and fast, i will still return to Freedom for service. More
by hobblehobble
Verified CustomerEmployees Worked With
Tye Gugulyn
September 30, 2016
Informative, helpful and timely. It was an all round pleasant experience. Issues from past services were brought to my attention. The service was prompt and the price was very reaso It was an all round pleasant experience. Issues from past services were brought to my attention. The service was prompt and the price was very reasonable. More
by jtlemiski
Employees Worked With
Lisa Boersma
September 30, 2016
not impressed Usually very happy with this dealer. But this was the worst experience I have had. First took my car in and had an issue. I have extended warranty but Usually very happy with this dealer. But this was the worst experience I have had. First took my car in and had an issue. I have extended warranty but this wasn't going to cover the work. Once the problem was diagnosed after a second test drive. It was covered under my power train. The car was required to be kept for 4 days. No rental was offered. On the day I was supposed to pick up my car the shuttle didn't show. I had spoken to the advisor and let hem know I had an app. The car was maybe going to be ready to pick up and Noon but the shuttle didn't make it in time for me to go to my app and pick up the car. So I had to walk to the vet with 2 dogs and a baby. Not easy and not that close. I had mentioned that when I first dropped it off I would like it left with the keys in it. Not till the day it was late did the tell me they needed a form filling out to pay. Lucky I have a printer at home. I was still charged full price for my oil change and inspection which after my car needed extensive work and all the other issues I would have thought they not charged for the inspection as it should have been done standard. I picked up my car to find it has the gas light on. Just an all over bad experience. Thinking of moving away from Ford. Also looked at new cars while waiting. Not sure how the pricing works as I can find a price online but nothing comes close in store. Also not sure why the customer pays for deliver when the car is in the lot. Just all over looking at new brads of cars. More
by SUSIEQ780
Employees Worked With
Kendra , Kim Valliere
September 30, 2016
First car purchase! My daughter has her first car thanks to a great deal given to us from the Freedom Ford staff. Nathan did a great job showing her the car and its feat My daughter has her first car thanks to a great deal given to us from the Freedom Ford staff. Nathan did a great job showing her the car and its features. She's so happy! Thanks everyone!!! More
by WAYNEH0
Employees Worked With
Kristen Lyons, Nathan Kelly
September 30, 2016
They really care. Mine was a recall visit. I chose Freedom for convenience of location and I'm glad I did. Nobody had heard of the Crown Vic headlight recall, but Kri Mine was a recall visit. I chose Freedom for convenience of location and I'm glad I did. Nobody had heard of the Crown Vic headlight recall, but Krish took the time to carefully read the online bulletin and proceeded to write up my service order. He called me within two hours just to let me know that they were still diagnosing the problem. He called again to let me know that the problem was indeed covered by the recall. I really appreciated being kept updated. Despite a busy service department, I was never rushed and was made to feel very comfortable. Should I ever be able to afford dealer service, I will definitely come here. More
by Crown Vic Lvr
Employees Worked With
Krish Kumar
September 30, 2016
Tire gone flat There was a giant screw in the tire. It flatted and luckily I could put enough air into it to get to Freedom Ford. They fit me in and repaired the t There was a giant screw in the tire. It flatted and luckily I could put enough air into it to get to Freedom Ford. They fit me in and repaired the tire with a smile. Thank you! always great service. More
by lorawalker50
Employees Worked With
Blair Philips
September 29, 2016
Great Job Seemed genuinely concerned about issue with my car and got done quickly, I felt! It was especially appreciated because the make of my car seems to ha Seemed genuinely concerned about issue with my car and got done quickly, I felt! It was especially appreciated because the make of my car seems to have been blessed with this ridiculous clutch issue BUT...they recognized and looked in to ensuring it was fixed though over regular warranty as it is car-wise, if that's the correct term. Thankful they didn't just didn't say 'sorry' - mind you I'd not have gone back! :) Thank you!!! More
by jan4
Employees Worked With
Blair Philips
September 29, 2016
Express Oil Change Took Trucky McTruckster in for its oil change, didn't need anything else beyond that. They promised it would take about an hour for the oil change an Took Trucky McTruckster in for its oil change, didn't need anything else beyond that. They promised it would take about an hour for the oil change and tire rotation. They called about replacing a filter, which was great, and it was ready in about an hour. The lounge has coffee, tables and wi-fi so I worked, and didn't miss a beat. I also used my "points" so the entire job cost me $8.00, so can't complain about that! More
by faedon
Employees Worked With
I forget
September 29, 2016
Happy with the product So far I'm happy with the truck. I was especially happy with the no nonsense sales from John T I would definitely recommend him to anyone interested So far I'm happy with the truck. I was especially happy with the no nonsense sales from John T I would definitely recommend him to anyone interested in a ford product More
by DWILLIAMSELECTRICAL
Employees Worked With
John Tymchyshyn, John Tymchyshyn
September 29, 2016
Engine Shampoo Excellent job both for customer service (Eric Irion) and the technician who performed the engine shampooing. Friendly staff and clean facility. Thanks Excellent job both for customer service (Eric Irion) and the technician who performed the engine shampooing. Friendly staff and clean facility. Thanks also for the complimentary visual inspections underneath my vehicle. More
by BALDWINPRIELA
Employees Worked With
Eric Irion
