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Freedom Ford
Edmonton, AB
1,859 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,859 Reviews of Freedom Ford
October 07, 2016
FRUSTRATED My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and compl My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and complained about a vibration at highway speed. Kendra called me and told me that my tires need replaced and my right tie rod needed replaced. I said GREAT, put new tires on as I paid for Tires for Life - at that point she informed that although she had just told me my tires needed replaced that on Tires for Life they were not BAD enough - they were at 5 mm and they needed to be at 3 mm. I expressed my disappointment and told her to do the tie rod. When I picked up the following day - she again said the vibration may still be there because of the tires and now I am going to put winter tires on to replace the crappy ALL SEASON tires on my car. I will NEVER pay for Tires for Life again - biggest scam ever! Also the fact that labour is 81% of the bill makes me nauseous! More
by melanieboles
Verified CustomerEmployees Worked With
Kendra Meyer
October 07, 2016
Great experience! I was greeted immediately by Eric when I walked in. He was polite and helpful and I was checked in and on my way in minutes. I was called within 2 ho I was greeted immediately by Eric when I walked in. He was polite and helpful and I was checked in and on my way in minutes. I was called within 2 hours to say my vehicle was ready and got the great news that the repair was covered by warranty. Received the same polite and quick service when I picked up my vehicle. Very happy with the repairs that were done. More
by rosedg
Employees Worked With
Eric Irion
October 06, 2016
We Will Be Back My husband took my truck in for an oil change as he likes our vehicles to be ready for the colder weather. He was able to get the truck in on the sam My husband took my truck in for an oil change as he likes our vehicles to be ready for the colder weather. He was able to get the truck in on the same day that he called the service department and they took him in right away. Upon inspection of the vehicle, they discovered that the rear fluids needed to be changed and since we had only purchased the truck two months earlier, the service manager was able to alleviate some of the cost to us. My husband said that everyone in the service department treated him with respect and professionalism. He was raving about the service to me which prompted me to send in big kudos to everyone that were involved with dealing with him. We will be back for our next service and will be recommending the Freedom Ford Service Department to others. More
by Lora M
Employees Worked With
I'm not sure who my husband was working with
October 06, 2016
Very friendly staff Really good service always ready to help us Staff very friendly Clean place I'm from other province and they treat me like a customer bought few Really good service always ready to help us Staff very friendly Clean place I'm from other province and they treat me like a customer bought few véhicule over the years More
by unbandit007
Employees Worked With
Lisa Boersma
October 05, 2016
Good and helpful I phoned in and was able to get date and time I needed.In and out,only couldn't get electronic analytics which is always helpful. I phoned in and was able to get date and time I needed.In and out,only couldn't get electronic analytics which is always helpful. More
by conroy.greg50
Employees Worked With
Express
October 04, 2016
Warranty repairs Brought 2016 Explorer in to dealer for 2 issues... 1. oil leaking onto manifold from PTU this is the 2nd time in 3 months this has been repaired. Thi Brought 2016 Explorer in to dealer for 2 issues... 1. oil leaking onto manifold from PTU this is the 2nd time in 3 months this has been repaired. This causes a very acrid smell inside the vehicle. This PTU leak is apparently a frequent problm. 2. Engine hesitation when accelerating. Problems were quickly diagnosed and rectified...new gasket for leak and new spark plug for hesitation. Vehicle was done within 4 hours. :):):) Excellent service from drop off to pick up. More
by maryjanephillips
Employees Worked With
Lisa Boersma
October 03, 2016
Unbelievably unprofessional I had 3 re-calls on my perfectly running car. Brought my car here as it's the closest to my house. They fix the recalls no problem. Cool. Then my I had 3 re-calls on my perfectly running car. Brought my car here as it's the closest to my house. They fix the recalls no problem. Cool. Then my passenger side back seat starts flooding with water. Using common sense I assume this has to do with the seals on my door that were recalled and had been replaced. Bring my car in on a Friday morning tell them the exact problem. They have my car all weekend and some and refused to check what I told them to. They resealed my windows, trunk, and under the driver side...after repeatedly telling them it was the passenger side back seat only they still didn't get it. So I picked up my car and fixed it myself. I'm a mid-twenties woman with no experience in cars and I fixed this. A whole team of "professionals" couldn't figure this out. If they would have done what I clear as day told them to do I wouldn't have been without my car for nearly a week. Also - whenever I called and asked for an update I could never get a clear answer from their service advisors and was refused the right to speak with the person directly touching my vehicle. I HIGHLY reccomend choosing a different dealership to take your vehicle. I am definitely putting the extra mileage on my car and going elsewhere next time. Lastly - when I came to pick up my car they had it sitting in on coming traffic. My radio was blasting, and my seats were all leaned back. I was also down a quarter tank of gas. This place is a disgrace. More
by katiemarndt
Employees Worked With
My request to speak with the person working on my car was denied , Blair Philips
October 01, 2016
Happy Customer Again! I am so very impressed with the service I have just had on my vehicle, right from the phone call with Francis to book my vehicle and then to the servi I am so very impressed with the service I have just had on my vehicle, right from the phone call with Francis to book my vehicle and then to the service advisor Krish he was excellent with keeping me informed on the work they where doing on my vehicle, and how long it would take to complete. I highly recommend Freedom Ford Service and Vehicle sales their customer service is the absolute best I have found in years.! More
by CHRISSY13
Employees Worked With
Omar Sherif
October 01, 2016
My first suv I was in a car that I didn't like and Tom Reid found me a Ford Escape that I love at the same term and almost the same payment as my car . I was in a car that I didn't like and Tom Reid found me a Ford Escape that I love at the same term and almost the same payment as my car . More
by KNIGHT3384
Employees Worked With
Tom Reid
October 01, 2016
New F150 Lariat I had contacted this dealership after hours and got a reply that someone would call, I then got a call when this dealership was not open from Nathan K I had contacted this dealership after hours and got a reply that someone would call, I then got a call when this dealership was not open from Nathan Kelly to discuss what truck I was looking for. This blew my mind that a dealership would go out of its way to contact me back. I went on a Sunday and got to meet Nathan who was an absolute fun person to deal with and very knowledgeable about the truck I was looking to purchase. He took the time to listen to what I wanted in a truck, what my needs were and found me quite possibly the greatest truck I have ever seen. The great experience carried through to the test drives, to working numbers with both Nathan and Jonathon. I was then passed on to Arlene to finish the deal. She was great to talk with, easy to deal with and found a loan that was even better then we had hoped. After my purchase on Aug 31 this dealership has continued their contact to make sure the truck is still great and if I need anything else that they are here for me. I have not had this experience from any other dealership. To bad my truck is so beautiful and everything that I dreamed that I won't have the pleasure for awhile to deal with them all again. Thanks Freedom More
by DarinS
Employees Worked With
Nathan Kelly, Jonathon Gugulyn, Arlene Bouza, Nathan Kelly
