Freedom Ford

Friendly staff and excellent service My first and 2nd visit for my Ford Edge Limited maintenance service were excellent. Did not wait too long for my oil change and enjoyed the friendly a My first and 2nd visit for my Ford Edge Limited maintenance service were excellent. Did not wait too long for my oil change and enjoyed the friendly and professional atmosphere at Freedom Ford . Will definitely recommend this location . Eric was promptly helpful and efficient. Thank you for the prompt service. More

Linden rocks! Lindon went above and beyond for us- gave us a great deal and got us into our car the next day as we were in a time crunch. We went to almost every de Lindon went above and beyond for us- gave us a great deal and got us into our car the next day as we were in a time crunch. We went to almost every dealership in the city and no one else compared. Thanks Linden! More

Serviced one Edge, thenPurchased a New Edge Since I purchased my first Edge eight years ago, I have been dealing with Service advisor Roxanne. She is a true customer service professional and is Since I purchased my first Edge eight years ago, I have been dealing with Service advisor Roxanne. She is a true customer service professional and is always friendly, professional and makes you feel welcome. She explasns the service needs of the vehicle thoroughly and in plain English. It is my positive relationship with the Service department, primarily Roxanne and shuttle driver Craig that influenced my decision to purchase from Freedom again. In dealing with Darrell, I found him to be extremely knowledgeable and friendly and he went out of his way to accommodate me. The selection and purchase of the vehicle was no pressure and straight talk which i prefer. When it came time for the financing discussion with Arlene, I again found her to be very personable and professional. This is the second New Edge I have purchased from Freedom as I appreciate the no pressure attitude. More

Feels your car is taking care off Roxanne is taking care and makes sure the service and repairs are performed to what the vehicle needs. Great experience and customer service, feel tak Roxanne is taking care and makes sure the service and repairs are performed to what the vehicle needs. Great experience and customer service, feel taking care off. More

Happy I am and was and was extremely happy with the service provided my vehicle is like brand new again thank you Team at Freedom Ford I am and was and was extremely happy with the service provided my vehicle is like brand new again thank you Team at Freedom Ford More

Learning & Experience I understand there are many variables that make up an experience such as this and in the moment it is a lot to take in. Looking back on MY personal e I understand there are many variables that make up an experience such as this and in the moment it is a lot to take in. Looking back on MY personal experience this is my evaluation. I was shopping on the Freedom Ford website and found a vehicle I was interested in. When I went in to the dealership to see it I was greeted immediately by Kal who was very friendly and outgoing. When I told him what vehicle I was there to see I was told by a sales manager it "had just been sold" the day before my arrival. I think the website needs to be in real-time to eliminate the perception of bait-n-switch. Could've given a better price comparison to see what other models/options were available for same dollar value. Kal was very friendly and personable but needs some polishing around the edges: Pros: - Listened to my needs and identified a vehicle that matched - Good conversation - Greeted and didn't feel pressured Area's for Improvement: - Didn't offer to take me out to the lot to choose a vehicle - Didn't explain the Costco discount appropriately - When I came to pick up my new vehicle exclaimed that he already had a buyer for my trade-in (sort of a slap in the face after the amount of time negotiating the trade value) - The attention to customer needs shifted to attention to his overall performance I think Kal will be a good salesman but needs to improve his professionalism. Just looking - The GSM I dealt with, Matt H., is no longer listed on the website but was very accommodating. Arlene in Finance was very thorough and friendly. She offered my girlfriend veggies and dip when the process went well into its 3rd hour by the time we got to finance. Very genuine and down-to-earth. I was satisfied with my experience but there is room for improvement. More

Regular Maintenance I've been a client at Freedom Ford for a couple of years now. Started with just maintenance on my 2013 Ford Escape and more recently with a purchase o I've been a client at Freedom Ford for a couple of years now. Started with just maintenance on my 2013 Ford Escape and more recently with a purchase of a 2016 Ford Escape as well. I was given the best advice and ultimately the best possible deal. The very first person that I spoke with was in fact the deal maker for me to continue to come back to Freedom Ford. I'm reffering to Roxanne Autor, she always made me feel welcome and I'm very happy with her proffessionalism, knowledge and personality. I've dealt with other people at the dealership but I can't remember their names. Roxanne has been the strongest link, you rock, thank you. Joao Machado More

Best Sales Rep & Experience Ever! My Husband & I just purchased 2 vehicles from Kal Prasad at Freedom Ford. It was the best overall car buying experience that we have ever had. Kal w My Husband & I just purchased 2 vehicles from Kal Prasad at Freedom Ford. It was the best overall car buying experience that we have ever had. Kal was amazing from start to finish and he has even answered questions for me after purchasing the vehicles. We originally only went to trade in my truck for an upgrade and ended up buying a Ford F150 2017 XLT crew cab & a 2017 Taurus SHO. Best decision we have ever made. Kalvin Prasad was so personable, friendly, hilarious & knowledgeable. He helped us get a great deal & vehicles to suit our needs. I have purchased from Freedom Ford before which is why I went back I had an amazing experience the first time, I didn't think it could get any better. So a huge shout out to our sales rep Kalvin Prasad as well our finance manager Shelley Sheremeta you 2 are now my favorite car buying team!!!! I recommend Kal & Freedom Ford to anyone who will listen More

Quick Lube Service The dealership has excellent Service in all Departments!!! I have used the Quick Lube, Auto Body Dept, Service Dept and New Sales Dept. have received The dealership has excellent Service in all Departments!!! I have used the Quick Lube, Auto Body Dept, Service Dept and New Sales Dept. have received superior Service!!! All departments are very accommodating to my schedule, They keep in touch with me via telephone to update me whenever I receive any Service or have any questions. More

Excellent customer service All service past and present have been exceptional. We can't remember the name of the girls whom we also dealt with but they did an excellent job. All service past and present have been exceptional. We can't remember the name of the girls whom we also dealt with but they did an excellent job. More