Freedom Ford

My experience in the service center was frustrating. Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was g Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was going to help me. Eric was very friendly and very confident in taking my information. When the checks were done for my warranty work, Eric called me. I had difficulty understanding what he was trying to rely to me. He didnt make clear what was found in the initial A/C check. He didnt offer to email me the report and the estimate for the oil change and transmission flush. i think i would have been better off talking directly to the tech person who did the check. I did my own research about part names and ended up calling a family member who is a mechanic to help me understand. He phoned Eric for clarification and emailed him the docs. In the end the work was done to his expectations and i was happy to pay for the oil change and transmission flush. I believe my experience could have been better if i was offered the emailed report/quote and was clearly told what was found in the inspection. And the email i received to ask me to review my experience was so vague and impersonal i didnt want to fill out any questionaire. but you've send me 2 more requests so im doing this so you'll stop sending emails. More

Friendly, understanding and no pressure As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation an As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation and didn't pressure me into anything. I knew there was a chance I'd have to walk away if I couldn't keep my payments down. I didn't have to, I got what I wanted at a fair price and great service! Thank you to Jay in sales and Arlene in finance, my kids and I all love the Explorer! More

happy camper It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order par It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order parts when the parts came in they got me in done by 3:00 that day and I was driving it home happy .. excellent job thumbs up for everyone involved. Very polite understanding to my situation Keep on rockin guys More

Excellent Service as Usual I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was com I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was completed on schedule and Lisa was extra professional and friendly at the same time making my overall service extra special. More

Superior Service with great pride in customer care My service was due once again and was able to get in on short notice and also had my windshield replaced all in one day. The extra phone calls from Ro My service was due once again and was able to get in on short notice and also had my windshield replaced all in one day. The extra phone calls from Roxanne throughout the day letting me know the schedule of the work being done and that the vehicle was done and ready to go was very nice to receive . Still the best Ford service dept hands down. thanks guys More

Delivered what was promised Had a noise in the steering that Lisa and her team diagnosed. Parts ordered, appointment scheduled and work completed exactly as promised. Simple, s Had a noise in the steering that Lisa and her team diagnosed. Parts ordered, appointment scheduled and work completed exactly as promised. Simple, smart and helpful. More

Service Had to bring my truck in for some warranty work . Staff where all very friendly and helpful. The service was completed in a timely manner so I wasn't Had to bring my truck in for some warranty work . Staff where all very friendly and helpful. The service was completed in a timely manner so I wasn't with out a veichle for long period of time . More

Service Vehicle was taken in to the shop and completed in a timely manner. The service representative was pleasant explained work being done.have a good day Vehicle was taken in to the shop and completed in a timely manner. The service representative was pleasant explained work being done.have a good day More

Value of my time. I was very impressed how they got my car in and out in one day. I have two small children so it was very important that I had my vehicle back asap. I I was very impressed how they got my car in and out in one day. I have two small children so it was very important that I had my vehicle back asap. I really appreciate the speedy job the team did accomadate mine and my family's needs. More

Great service Enjoyed dealing with Roxanne. Great service and sense of humour. She kept me well informed on what was going on with my vehicle. The shuttle driver M Enjoyed dealing with Roxanne. Great service and sense of humour. She kept me well informed on what was going on with my vehicle. The shuttle driver Mr Mellot was great. More