Freedom Ford

Averagely ok After servicing a vehicle, it would be good practice to give clients vehicle a basic quick wash. Several other dealerships do this simple gesture w After servicing a vehicle, it would be good practice to give clients vehicle a basic quick wash. Several other dealerships do this simple gesture without client asking and it presents an image of care to your clients. More

Service Department is second to none If you need to get work done on your Ford or any other vehicle, I recommend the service department at Freedom Ford, they are amazing! They will let yo If you need to get work done on your Ford or any other vehicle, I recommend the service department at Freedom Ford, they are amazing! They will let you know every step of the way what is going on and are honest and respectful, I have never had a bad experience with the service department. More

Oil change price goes up every time I love this shop, however, I have to ask EVERY TIME how much my oil change will be because every time it seems to go up. I have a little car, I used t I love this shop, however, I have to ask EVERY TIME how much my oil change will be because every time it seems to go up. I have a little car, I used to pay just under $70 now it's up to $80.... my father in a f150 pays $80.... how is it that my little car pays the same amount ad my father's big truck. Every time I have to ask and tell them "no I am not paying $80" and then they lower it, but every time I get the same lame excuse "oh not sure... maybe the parts have gone up"..... sorry but no. Stop trying to swindle me out of money cause I'm a woman. Stop over charging cause you think you can get away with it. I used to work in parts in one of your dealerships so I know exactly what is going on. knock it off. I'm really getting sick of it. More

High Pressure Sales, constant contact I was a loyal Freedom Ford customer and have purchased three different vehicles at this dealership in the past, however, after my last experience I wo I was a loyal Freedom Ford customer and have purchased three different vehicles at this dealership in the past, however, after my last experience I would not recommend Freedom Sales to anyone. I would however, recommend you buy elsewhere and then take your Ford to the service department, because the service department is second to none. With the new changes in the sales team and their practices, you can expect none stop communication; calls, texts, emails and mail and high pressure sales by the sales managers. During my last experience I ended up getting my name on the do not call list, because saying NO a few times was not enough. The high pressure sales left me feeling like I needed to say whatever I could to get out of the dealership, as I had three different individuals standing over me trying to talk numbers after I said no I was not buying that day several different times. I would like to say this was just a one off and they were having a bad day, but I have three other friends that went to Freedom in the last couple of months and have had the same experience and upset that I recommended them (prior to me fully understanding the terrible service you will get from the sales department). The experience I had in May with the sales managers was enough that switching dealerships was an easy choice. After I said that I bought else where, I was asked for feedback and when I sent it there was no follow up only emails asking for my feedback on a public forum. As I have not received any feedback from the general manager and have received information that the terrible experience is happening to others, then I felt the need to post. If you are okay with high pressure sales, constant contact and not taking no for an answer then Freedom Ford Sales is for you. If that does not sound like a sales team you want to deal with, then buy your Ford elsewhere and then take your Ford to the service department at Freedom, they are AMAZING!!! I was loyal to Freedom prior to this experience, the changes that have been made during the last few months leave a lot to be desired. More

A lemon and no way out We bought a 2015 Edge from this dealership, brand new...within 6 months multiple issues with the backup camera, had the vehicle in 5 times to fix...th We bought a 2015 Edge from this dealership, brand new...within 6 months multiple issues with the backup camera, had the vehicle in 5 times to fix...then vehicle not quite a year old and about 23,000kms on the vehicle itself, the engine blows a rod bearing and takes out a cylinder as well as the intake. New engine needed. We always dealt with Cori Slute(who was always great to deal with, one of the few positives to come from these experiences) , and is now at a different for dealer in the city. After the engine was replaced, they recognized that this was a lemon and said they would work out a deal and help us get out of the Edge and into something that would be better for us. Nothing but high pressure sales even when they said they really wanted to help us but in the end all the deals they came up with only would help us spend more money to get out of the lemon, no compromise or loss on their end. We decided to stick with the Edge as Ford Canada extended the drive train warranty and the warranty for all the electrical components because of the multiple issues. We have had the vehicle back in the shop for noises(rattles) from the headliner, twice, better but still sounds like a vehicle that is 15 years old. Within the last two weeks we had a code come on for the turbo temp sensor, made appointment for 7am, waited 4 hours for them to diagnose, then they had to order a sensor from another dealer. Sensor was to be at the dealer by 2 in the afternoon, find out when it arrives that they ordered the wrong sensor. Wasted day again, had to make another appointment for the following week to have the proper sensor installed. The lemon may not be their fault but they represent Ford Canada and how it has been all dealt with has been a horrible experience. The sales team calls every few months and ask us to come in and they will work out a "deal" on a new vehicle. Last sales person called 3 days ago and I stated that we would not be purchasing from the dealership now and never in the future. If you need an oil change, I would say ok, but sales team not recommend. Be prepared for multiple drop offs to fix vehicle issues. Sorry just can't recommend this dealership More

Friendly, understanding and no pressure As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation an As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation and didn't pressure me into anything. I knew there was a chance I'd have to walk away if I couldn't keep my payments down. I didn't have to, I got what I wanted at a fair price and great service! Thank you to Jay in sales and Arlene in finance, my kids and I all love the Explorer! More

My experience in the service center was frustrating. Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was g Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was going to help me. Eric was very friendly and very confident in taking my information. When the checks were done for my warranty work, Eric called me. I had difficulty understanding what he was trying to rely to me. He didnt make clear what was found in the initial A/C check. He didnt offer to email me the report and the estimate for the oil change and transmission flush. i think i would have been better off talking directly to the tech person who did the check. I did my own research about part names and ended up calling a family member who is a mechanic to help me understand. He phoned Eric for clarification and emailed him the docs. In the end the work was done to his expectations and i was happy to pay for the oil change and transmission flush. I believe my experience could have been better if i was offered the emailed report/quote and was clearly told what was found in the inspection. And the email i received to ask me to review my experience was so vague and impersonal i didnt want to fill out any questionaire. but you've send me 2 more requests so im doing this so you'll stop sending emails. More

Friendly, honest and very helpful Savin was friendly and was very helpful. He worked quickly with trying to find me something to suit my needs. He asked the right questions and listene Savin was friendly and was very helpful. He worked quickly with trying to find me something to suit my needs. He asked the right questions and listened to what I had to say. I would definitely recommend him! More

happy camper It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order par It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order parts when the parts came in they got me in done by 3:00 that day and I was driving it home happy .. excellent job thumbs up for everyone involved. Very polite understanding to my situation Keep on rockin guys More

Excellent Service as Usual I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was com I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was completed on schedule and Lisa was extra professional and friendly at the same time making my overall service extra special. More