Freedom Ford

Oil change price goes up every time I love this shop, however, I have to ask EVERY TIME how much my oil change will be because every time it seems to go up. I have a little car, I used t I love this shop, however, I have to ask EVERY TIME how much my oil change will be because every time it seems to go up. I have a little car, I used to pay just under $70 now it's up to $80.... my father in a f150 pays $80.... how is it that my little car pays the same amount ad my father's big truck. Every time I have to ask and tell them "no I am not paying $80" and then they lower it, but every time I get the same lame excuse "oh not sure... maybe the parts have gone up"..... sorry but no. Stop trying to swindle me out of money cause I'm a woman. Stop over charging cause you think you can get away with it. I used to work in parts in one of your dealerships so I know exactly what is going on. knock it off. I'm really getting sick of it. More

High Pressure Sales, constant contact I was a loyal Freedom Ford customer and have purchased three different vehicles at this dealership in the past, however, after my last experience I wo I was a loyal Freedom Ford customer and have purchased three different vehicles at this dealership in the past, however, after my last experience I would not recommend Freedom Sales to anyone. I would however, recommend you buy elsewhere and then take your Ford to the service department, because the service department is second to none. With the new changes in the sales team and their practices, you can expect none stop communication; calls, texts, emails and mail and high pressure sales by the sales managers. During my last experience I ended up getting my name on the do not call list, because saying NO a few times was not enough. The high pressure sales left me feeling like I needed to say whatever I could to get out of the dealership, as I had three different individuals standing over me trying to talk numbers after I said no I was not buying that day several different times. I would like to say this was just a one off and they were having a bad day, but I have three other friends that went to Freedom in the last couple of months and have had the same experience and upset that I recommended them (prior to me fully understanding the terrible service you will get from the sales department). The experience I had in May with the sales managers was enough that switching dealerships was an easy choice. After I said that I bought else where, I was asked for feedback and when I sent it there was no follow up only emails asking for my feedback on a public forum. As I have not received any feedback from the general manager and have received information that the terrible experience is happening to others, then I felt the need to post. If you are okay with high pressure sales, constant contact and not taking no for an answer then Freedom Ford Sales is for you. If that does not sound like a sales team you want to deal with, then buy your Ford elsewhere and then take your Ford to the service department at Freedom, they are AMAZING!!! I was loyal to Freedom prior to this experience, the changes that have been made during the last few months leave a lot to be desired. More

Friendly, understanding and no pressure As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation an As a single parent I had a strict budget but of course wanted all the luxuries. In both sales and financing they were understanding of my situation and didn't pressure me into anything. I knew there was a chance I'd have to walk away if I couldn't keep my payments down. I didn't have to, I got what I wanted at a fair price and great service! Thank you to Jay in sales and Arlene in finance, my kids and I all love the Explorer! More

My experience in the service center was frustrating. Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was g Upon my arrival to the service dept. I was greeted nicely by one of the girls aftr an awkward moment of hesitation. As if they weren't sure who was going to help me. Eric was very friendly and very confident in taking my information. When the checks were done for my warranty work, Eric called me. I had difficulty understanding what he was trying to rely to me. He didnt make clear what was found in the initial A/C check. He didnt offer to email me the report and the estimate for the oil change and transmission flush. i think i would have been better off talking directly to the tech person who did the check. I did my own research about part names and ended up calling a family member who is a mechanic to help me understand. He phoned Eric for clarification and emailed him the docs. In the end the work was done to his expectations and i was happy to pay for the oil change and transmission flush. I believe my experience could have been better if i was offered the emailed report/quote and was clearly told what was found in the inspection. And the email i received to ask me to review my experience was so vague and impersonal i didnt want to fill out any questionaire. but you've send me 2 more requests so im doing this so you'll stop sending emails. More

Friendly, honest and very helpful Savin was friendly and was very helpful. He worked quickly with trying to find me something to suit my needs. He asked the right questions and listene Savin was friendly and was very helpful. He worked quickly with trying to find me something to suit my needs. He asked the right questions and listened to what I had to say. I would definitely recommend him! More

happy camper It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order par It was a Friday 5:00 pm rolled in in a panic my sunroof jammed open and rain was coming they assessed the situation and got it closed had to order parts when the parts came in they got me in done by 3:00 that day and I was driving it home happy .. excellent job thumbs up for everyone involved. Very polite understanding to my situation Keep on rockin guys More

Excellent Service as Usual I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was com I recently contacted Freedom Ford Lube Centre for my regular oil change etc. and was very please to get scheduled for the next day. My service was completed on schedule and Lisa was extra professional and friendly at the same time making my overall service extra special. More

Superior Service with great pride in customer care My service was due once again and was able to get in on short notice and also had my windshield replaced all in one day. The extra phone calls from Ro My service was due once again and was able to get in on short notice and also had my windshield replaced all in one day. The extra phone calls from Roxanne throughout the day letting me know the schedule of the work being done and that the vehicle was done and ready to go was very nice to receive . Still the best Ford service dept hands down. thanks guys More

Delivered what was promised Had a noise in the steering that Lisa and her team diagnosed. Parts ordered, appointment scheduled and work completed exactly as promised. Simple, s Had a noise in the steering that Lisa and her team diagnosed. Parts ordered, appointment scheduled and work completed exactly as promised. Simple, smart and helpful. More

Service Had to bring my truck in for some warranty work . Staff where all very friendly and helpful. The service was completed in a timely manner so I wasn't Had to bring my truck in for some warranty work . Staff where all very friendly and helpful. The service was completed in a timely manner so I wasn't with out a veichle for long period of time . More