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Freedom Ford
Edmonton, AB
1,853 Reviews
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1,853 Reviews of Freedom Ford
September 18, 2017
service Great service as always answers whatever questions you have and if she doesn't know will always get the answers that you need. She keeps the whole se Great service as always answers whatever questions you have and if she doesn't know will always get the answers that you need. She keeps the whole service area humming and keeps everyone in a great mood More
by Ernurse
Employees Worked With
Roxanne Autor
September 18, 2017
Warranty Work I came to Freedom Ford after a few horrific experiences at Sherwood Ford (FYI: never ever ever go there!!!). Roxanne was fantastic making me feel at e I came to Freedom Ford after a few horrific experiences at Sherwood Ford (FYI: never ever ever go there!!!). Roxanne was fantastic making me feel at ease especially after the BS I went through at Sherwood Ford. She assured me she would take care of me and she really did. Everyone was very friendly and my overall experience was quite good. The only issue I had was that my SUV had to be taken in a total of 5 times (3 at Sherwood and 2 at Freedom) to replace a headrest because the warehouse either did not have the part I needed or sent incorrect parts. This is not a Freedom Ford issue but a warehouse issue which is why I gave 4 not 5 stars. The Dealership gets a 5, the warehouse not so much. Your warehouse needs to get it together; a customer should never have to run around that much for a simple headrest. I will continue to go to Freedom in the future because they did a great job at what I needed to get done on my SUV. Thank you Roxanne for the great customer service!!! More
by Rebecca
Employees Worked With
Roxanne Autor
September 18, 2017
Service On A Factory Recall The service I received was courteous, professional and exactly as I hoped. If you ever need great service on your vehicle, ask for Eric Irion, you The service I received was courteous, professional and exactly as I hoped. If you ever need great service on your vehicle, ask for Eric Irion, you will not be happier. More
by Geoff Benz
Employees Worked With
Eric Irion
September 18, 2017
Same as always........! Quick and professional! I have a 2011 Ford 350, and always had it serviced at Freedom. No big deal right?......... well I'm from Sherwood Park. No service out here or any I have a 2011 Ford 350, and always had it serviced at Freedom. No big deal right?......... well I'm from Sherwood Park. No service out here or anywhere in Edmonton other than Freedom worth going to. Always quick, courteous and pricing and work seems fair and well done........ they even step up and admit an error or misdiagnosis and correct it. Always come back to this dealership each time..... worth the little extra travel from out here. Great staff and large clean premises. Good job guys.......... (p.s. let's face it no one likes dealing with stuff at any dealership, so rare to find one as good as this). Very happy. More
by ShparkF350
Employees Worked With
Kami C
September 18, 2017
Service I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. More
by Monique Mallard
Employees Worked With
Roxanne Autor
September 18, 2017
Great place to come for servise! Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhap Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhappy client because some other dealership was not willing to help with some warranty work. The service guy managed to see the "new" client's truck with in half an hour. How awesome is that to hear. By the way, on top of what I needed to have done on my Mustang they additionally touched up my scuffed up rim. WOW!! And yes as you heard on the radio they sure have delicious coffee in the showroom! These are the few reasons why I always go back to Freedom Ford. Jozef More
by Jozef
Employees Worked With
Roxanne Autor, Blair Philips
September 17, 2017
2017 F-150 Kalvin made this the best and least stressful buying experience I've ever had. I got the truck I wanted with the deal to match. I would recommend Kal Kalvin made this the best and least stressful buying experience I've ever had. I got the truck I wanted with the deal to match. I would recommend Kal and the team at Freedom Ford to everyone I know More
by Troy Brooks
Employees Worked With
Kal Prasad
September 15, 2017
Will not be returning I scheduled a car for an oil change in advance and was a waiter customer. Not only was I not contacted during the visit about the wait but after I re I scheduled a car for an oil change in advance and was a waiter customer. Not only was I not contacted during the visit about the wait but after I returned to the service room the advisor couldn't be bothered to even acknowledge that I was there. Total wait time from appointment to when I got the keys for an oil change was over a hour and ten minutes. When I said I wouldn't be returning over the wait time exceeding his expectation he provided there was no attempt to explain the wait or to apologize for the wait. To add to the frustration the paperwork said the vehicle passed the lights check but I had to go to Napa and get replacement bulbs for the center brake lights. More
by anthony
Employees Worked With
Eric Irion
September 15, 2017
Great experience! I ordered a new 2017 Raptor from Freedom Ford. The entire team was great to deal with, very quick and efficient! Even when my truck was damaged by the I ordered a new 2017 Raptor from Freedom Ford. The entire team was great to deal with, very quick and efficient! Even when my truck was damaged by the transport company, they asked me to come in and have a look and then returned the Raptor to look as good as it did when it rolled off the factory line! Thanks Chris Spurr and Arlene Bouza! More
by Raptor
Employees Worked With
Christopher Spurr, Arlene Bouza
September 15, 2017
Setting the bar high I am writing to let you know how much I appreciate the outstanding customer service that your Ford team provided over the week. I first called the dea I am writing to let you know how much I appreciate the outstanding customer service that your Ford team provided over the week. I first called the dealership to just get rough idea on the prices. As I go to your dealership for service on my 2014 F350 truck, I received a call from team member Jason who was passed on from Ken the sales manager. Jason was very clear that this was the dealership to get my best deal. I always was dealing with southern Alberta dealership. The employees I interacted with, especially Kami and Jason were very knowledgeable about all your Ford product line and seems genuinely interested in helping to service my truck, to the new product that Ford is delivering for 2017 in trucks to meet my needs rather just being focused on making a quick sale. Because of their team efforts, I was able to find exactly what I needed in style, price and very satisfied with purchase. I will continue to visit your dealership in the future, as well recommend it to my friends and family. Please let’s not forget Arlene in the most detailed part of your team Ford as her efforts did not go unnoticed. You have put together a great Ford team that makes customers feel respected and valued. I look forward to working with your team again in the future. James Stadelman More
by JIMCCCDESK
Employees Worked With
Jason and Kami, Arlene Bouza
