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Freedom Ford

Edmonton, AB

3.6
1,856 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,856 Reviews of Freedom Ford

November 15, 2017

Great staff, friendly service. This is my second vehicle that I have purchased at Freedom Ford and they never fail to impress. The staff is very friendly and knowledgeable and they More

by Shermrock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hines, Arlene Bouza
Nov 15, 2017 -

Freedom Ford responded

Thank you for your review and rating. Your positive experience is our best form of advertising so we do appreciate your time in doing so. Glad to hear our staff is going the extra mile to assist and inform our customers. Super happy Mark and Arlene made the process that much better. Congratulations and thank you for your repeat patronage.

November 13, 2017

Would highly recommend excellent to do business with Was impressed with the dealership teamwork and professionalism. We were treated great would highly recommend to anyone. From out of town and the tea More

by Britt123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Abdelmoneim
Nov 13, 2017 -

Freedom Ford responded

Thank you for taking the time to do this! We appreciate your review and your rating and so very glad to hear Ace was accommodating, knowledgeable and made you feel comfortable in your purchase.

November 13, 2017

Emails are annoying It was an oil change. We dropped it off and picked it up. The service itself was fine. It’s the emails they will constantly send you to have you rate More

by Czeeda
Recommend Dealer
No
Employees Worked With
Kami C.
Nov 13, 2017 -

Freedom Ford responded

Thank you for your feedback and we apologize you're being overwhelmed with review requests. These requests are automated from a couple different sources. It's not really about desperation, it is all about trying to improve on our current process and customer service and yes, changing hands is always a difficult situation but we hope to see positive experiences as a result of the feedback we receive. Could you please email me lmitchell@freedomfordsales.com with your contact information ie: Name, Address, cell phone number and I will ensure you have been removed from ALL sources of feedback with the exception of Ford Canada should you own a Ford. Should you have any concerns at any time with any of your experiences, be it sales, parts or service; please do not hesitate to reach me at the same email address above.

November 12, 2017

Overall, a good experience Very nice 2017 Ford F150! Love these Ford trucks! This is the first time that we bought a new vehicle without actually seeing the vehicle or their s More

by David
Recommend Dealer
Yes
Employees Worked With
Ace Abdelmoneim
Nov 13, 2017 -

Freedom Ford responded

The automobile industry certainly has changed with the internet and online shopping etc. Glad to hear your experience was a good one no matter how you came to buy your truck from us. Happy to hear our staff made the process and easy one. Thanks for taking time out of your day to submit your rating and comments.

November 11, 2017

F150 service at Freedom Ford Had my 2014 F150 in for some issues. Lisa had it diagnosed and made recommendations for work at the next service. Lisa is always super helpful and kno More

by BobF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 13, 2017 -

Freedom Ford responded

Good to hear Lisa is so helpful and accommodating AND that your experience with our Service Department continues to be a positive experience. We appreciate you submitting your rating and comments.

November 10, 2017

Inspection results when getting oil change/winterizing Wednesday my 2000 Focus was into the Fast Lube for winterizing/oil change. Upon inspection it was noted my muffler was "hanging by a thread", one cla More

by 2000FORDFOCUSOWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 13, 2017 -

Freedom Ford responded

First Off....thank you for your service and we hope your Remembrance Day was an enjoyable one. So happy to hear Lisa was able to get you in for a muffler repair so quickly. Your review is greatly appreciated as a long-standing Freedom Ford customer, we thank you for your continued loyalty and patronage. Again, thank you for taking the time to do this AND for your service to our country.

November 08, 2017

New to Ford From vehicle selection, sales staff and service provided we are pleased to own our first Ford and will return to Freedom Ford. Excellent experience an More

by NewtoFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny in Finance and Salesperson Mike, Cole Allinger, Evan Manning
Nov 13, 2017 -

Freedom Ford responded

Congratulations on your first Ford truck! We greatly appreciate you choosing our store among a sea of Ford dealers to choose from. Happy to hear we didn't let you down. Thank you for submitting your rating and review as our customer's referrals are how we keep our doors open. Cheers!

November 07, 2017

Great service, consistently Freedom Ford's service department has been consistently impressive (my experience with the sales group has been far worse). From easy booking, to frie More

by simon.collier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Nov 13, 2017 -

Freedom Ford responded

We do appreciate your honest and positive words with regards to our Service Department but disappointed to hear our Sales Department fell short. Hope you contacted the appropriate management staff with your concerns when this happened. Glad to hear our staff in Service continue to provide consistent and knowledgeable assistance.

November 06, 2017

Great as usual! I have been dealing with The Freedom Ford service team (mainly Roxanne) for about 8 years now and they have treated me great. Roxanne has always been More

by enadema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Nov 06, 2017 -

Freedom Ford responded

Thank you for your review! You've been a long-standing customer and we are so glad to hear you remain happy with our Service Department and are comfortable with Roxanne too. Our satisfied customers are our best form of advertising so once again, thank you for taking the time to submit your positive comments.

November 06, 2017

SERVICE WITH A SMILE Need a place to help look after your car? Go to Freedom Ford - their professional and friendly staff will always make sure it is done right and keep y More

by mumphfie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Nov 06, 2017 -

Freedom Ford responded

Thank you for the happy review! We like the Service with a Smile comment :) Glad to hear you've had a great experience and the quality of work was equal to our smiles.

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