Freedom Ford

Was a bit worried at the beginning... I originally purchased my Explorer from Freedom Ford and that is why I brought it to their service department when it needed a few issues resolved, I I originally purchased my Explorer from Freedom Ford and that is why I brought it to their service department when it needed a few issues resolved, I dealt with Roxanne and she was awesome, my issues resolved, I was very happy to find a place and a person I felt I could trust, which to me is a big deal when you hear of all the less than reputable stuff that goes on. A year and some later I was having some problems with my front end as well a recall which was issued for my vehicle. Needless to say I was going to have to bring my vehicle in to get serviced once again, I was worried because I heard Freedom Ford had new owners and I did not know if Roxanne was still there. ( I have had some really crappy experiences at other dealers in the past) When I arrived with my vehicle for my service appointment I ended up dealing with a new to me person and I was skeptical. I did not see Roxanne, the guy I was dealing with was nice enough when he took all of my information but with new owners and a new service advisor it felt like it would be a crap shoot to get the same kind of service I received last time from Roxanne and the rest of the service department. To my absolute relief Eric Irion the service advisor I was dealing with gave me a call the same day to explain everything they found wrong with my vehicle and assured me that it was all looked after, the best news is it was all covered by my extended warranty. Eric set up their shuttle to pick me up to bring me back to to the dealership to pick up my vehicle, the shuttle was right on time, on arrival it took about 5 minutes to wrap things up and I got my vehicle back. My worries where all gone, Eric was great, I felt he treated me like a valued customer which really is a rare experience and it felt great to drive my explorer knowing it was all fixed up. Thank You Eric and the people that worked on my vehicle for taking my worries away, I would also like to thank Greg the shuttle driver for his great service. More

Fast and painless. My experience with Freedom Ford was very good as in it was what I believe it should be, painless and fast. There were many options presented to me onc My experience with Freedom Ford was very good as in it was what I believe it should be, painless and fast. There were many options presented to me once I decided which vehicle I wanted and not only did they meet the price I had in mind, they beat It! More

regular service and purchase/install new winter tires Came in for my regular service of my Escape and to purchase and have installed new snow tires. The staff was wonderful and worked with Roxanne to get Came in for my regular service of my Escape and to purchase and have installed new snow tires. The staff was wonderful and worked with Roxanne to get everything in place. My car was ready right when it was promised, in fact it was finished a touch early. The snow tires that were recommended have been great so far. Always a pleasant experience working with Freedom Ford. More

2014 F350 came in for my Regular 8000 kms service...as always Lisa is Great and looked after things very quickly while I waited her service is always excellent came in for my Regular 8000 kms service...as always Lisa is Great and looked after things very quickly while I waited her service is always excellent !! manuele russo More

Great staff, friendly service. This is my second vehicle that I have purchased at Freedom Ford and they never fail to impress. The staff is very friendly and knowledgeable and they This is my second vehicle that I have purchased at Freedom Ford and they never fail to impress. The staff is very friendly and knowledgeable and they go the extra mile to ensure you're comfortable. I dealt with Mark in sales and Arlene in Finance and I would 100% recommend them to anyone who was looking to buy. More

Emails are annoying It was an oil change. We dropped it off and picked it up. The service itself was fine. It’s the emails they will constantly send you to have you rate It was an oil change. We dropped it off and picked it up. The service itself was fine. It’s the emails they will constantly send you to have you rate them. This is #4 in a week. Sounds desperate to me. It’s annoying and is enough to make me stop going there at all. I have unsubscribed (didn’t know I was subscribed) so we will see if they actually take me off the list. Liked this dealership better before it changed hands. There happy now? More

Would highly recommend excellent to do business with Was impressed with the dealership teamwork and professionalism. We were treated great would highly recommend to anyone. From out of town and the tea Was impressed with the dealership teamwork and professionalism. We were treated great would highly recommend to anyone. From out of town and the team went above and beyond to help us out. Again extremely impressed! More

Overall, a good experience Very nice 2017 Ford F150! Love these Ford trucks! This is the first time that we bought a new vehicle without actually seeing the vehicle or their s Very nice 2017 Ford F150! Love these Ford trucks! This is the first time that we bought a new vehicle without actually seeing the vehicle or their seeing our trade. They then delivered the F150 and drove back the trade in vehicle.. Their not seeing our trade was likely the most difficult part as we knew that our trade in vehicle was extra clean and nice, but they did not know that until they saw it. They were surprised at how nice it is. Hoping that they will up the trade value now that they saw the car. Nice helpful people, and Ace and Sonny and Rod made the deal happen.. More

F150 service at Freedom Ford Had my 2014 F150 in for some issues. Lisa had it diagnosed and made recommendations for work at the next service. Lisa is always super helpful and kno Had my 2014 F150 in for some issues. Lisa had it diagnosed and made recommendations for work at the next service. Lisa is always super helpful and knowledgeable. Also appreciate the flexibility of the service department to accommodate me. Always try to get my truck serviced at Freedom because the team does great work. Thanks! More

Inspection results when getting oil change/winterizing Wednesday my 2000 Focus was into the Fast Lube for winterizing/oil change. Upon inspection it was noted my muffler was "hanging by a thread", one cla Wednesday my 2000 Focus was into the Fast Lube for winterizing/oil change. Upon inspection it was noted my muffler was "hanging by a thread", one clamp instead of four. As I live outside the city and I had no idea where to take my car to be fixed, Lisa phoned a reliable muffler firm in the area, explained the situation and even made me an appointment for the next day. I am a senior and a veteran who has been dealing with Freedom Ford for 35 years. I have always appreciated the excellent work they have done. Yesterday, one day after being at Freedom Ford, my muffler was fixed and I returned home feeling secure with the work done. More