Freedom Ford

Great experience I went in looking for a truck. Mark took the time to find out what I needed, then found a great truck for me at a great price. I would deal with Mar I went in looking for a truck. Mark took the time to find out what I needed, then found a great truck for me at a great price. I would deal with Mark and Jeff again, for sure. More

Service I purchased a used 2015 Ford Edge from Freedom Ford May 26 ;2018 When I bought it the tire on the drivers was low; they said they would fix it. Three I purchased a used 2015 Ford Edge from Freedom Ford May 26 ;2018 When I bought it the tire on the drivers was low; they said they would fix it. Three days later it went flat; so took it to Costco and they repaired it. A few weeks later the front tire on the passenger went flat; so back to Costco. Then on July 28 the rear tire on the passenger went flat; back to Costco; this time I needed a new tire. Well then I phoned Freedom Ford on July 30; 2018 and talked to the sales manager( Lawrence) he was to talk to his boss and see if they could do anything. I waited a couple of days and called him back.He had wrote my phone number down wrong... He assured me he had a tire for me. Great, so nice. As I was not sure what he meant I called my him back and he told me they where to put a tire on my vehicle on Tuesday morning. I arrived there at 8:50 A.M. and was told ( by Michael) that he was in a meeting upstairs Around 10:00 Michael checked and found that Lawrence was not in and could not be reached. About 11:00 A.M. Michael said they had a tire and would put it on for me; it would take about 1 hour. Now it is going on !:00 P.M.; Michael was surprised that did not have my vehicle and went to check on it. He stated that the installer refused to put it on as it was UNSAFE. Okay now I am appalled and angry!!! I asked for my vehicle at 1:06 they stated to me that could not find it ! I started to the back to look myself and was told that I would frustrate them. I am not frustrated!!! It took until 1:28 to get my vehicle up front. As I was leaving I was told that Lawrence had quit the day before.Freedom Ford I called the head off ice. So I waited 2 days to calm, down. When i had not heard from them I called the head office and was under the impression that I would heard back in a few days from someone. Well today II called the head office and got the brush off. More

Worst customer service Visited this afternoon Freedom ford, looking for an 2017 expedition. Ali the sales rep. was really rude, didn't provide any info. about vehicle, no te Visited this afternoon Freedom ford, looking for an 2017 expedition. Ali the sales rep. was really rude, didn't provide any info. about vehicle, no test ride nothing, just keep saying (my price is firm, my price is firm, my price is firm) how can you reach up to the stage finalizing the price unless you inform me anything about vehicle, one of the worst customer service I have ever received in so many years. I'm a person changes vehicle every 2 years. Really needs a large SUV for family but the way he dealt with is not professional manner. Better hire good sales rep, otherwise will loose lots of good clientele specially in this kind of economy when really few people wants to spend their money. If google allows to give negative star rating, for sure I'll go for him. More

Months later and still harbouring anger. A few months back I went to the car gurus website looking through available cars in my interest. I found one I fell in love with and contacted the inf A few months back I went to the car gurus website looking through available cars in my interest. I found one I fell in love with and contacted the information provided at the bottom of the page. I was contacted not long after by Leon Doublet via email and phone. After a week or two of back and forth trying to find a time and day that works for the both of us, keeping in mind I also work and have family, Leon became irritated and stated “sounds like you work a lot”. I was rather offended by the comment and it was as I was out with my family at the time and my privacy was never in consideration even though he asked me not to bother him when not in the office, which seems like common sense so of course I respected that. Leon backtracked his comment after I responded with telling him it was rude and uncalled for and to please respect my privacy. He continued to text and call my cell phone at any given time bothering me to not send in a form of complaint as he said he was well respected and can’t afford a bad review. After the week or two of texts and calls I thought the damage was done and I could move on. Cut to a month or so later I get a call later in the evening while out enjoying the night with my spouse at our rec centre. I was reluctant to answer because of the unknown number, surprise it’s Leon, again, calling to ask if I’ll forgive him once again and begging me not to complain about his service to his manager. Needless to say it’s been a few months and I’m still bitter about this ridiculous experience. I recently bought a new car elsewhere and I couldn’t have been happier with their service. This situation was a joke. More

Bad experience wish I would have backed out Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will push in every way they can. It was my experience anyways. Never did seize to impress me. More

Great Service Team at Freedom Ford I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised tha I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised that yes, the lurch was very apparent but that they had made an "adjustment" and that it was now "as good as it was going to get!". I had the vehicle back in a couple more times and on one occasion they replaced a pump in the transmission. The problem only got worse. On each visit to the Service Dept I received the same answer - there was nothing they could do about it - even though it did not do that when I bought it. The response didn't make sense. It was recommended by a friend that I take the vehicle in to Freedom Ford. Lornel and his staff (Kami was excellent) have a reputation of have not only great service, but experienced mechanics. It didn't take them long to realize that the original pump replacement had been done incorrectly and the result was a significant amount of transmission damage. Lornel and Kami made sure that I was apprised at every step and when I got the vehicle back, it was as good as new! A big thank you to the Freedom Ford Team and rest assured, that when I next need servicing you will be top of mind. More

Awesome Customer Service Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightfo Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightforward with us didn’t try to hide anything. More

EXCELLENT First rate customer service Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks to Gab, Chris, Hugh & Ali!! More

Great purchase experience, amazing service. Thanks Leon Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 h Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 hours) and will continue to do so for future purchases. Very happy customer. More

RETURN CUSTOMER I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an absolute pleasure to deal with and a man of his word. So pleased with the deal he got me. My payments are cheaper and I got more than I expected for my trade in! More