Freedom Ford

Months later and still harbouring anger. A few months back I went to the car gurus website looking through available cars in my interest. I found one I fell in love with and contacted the inf A few months back I went to the car gurus website looking through available cars in my interest. I found one I fell in love with and contacted the information provided at the bottom of the page. I was contacted not long after by Leon Doublet via email and phone. After a week or two of back and forth trying to find a time and day that works for the both of us, keeping in mind I also work and have family, Leon became irritated and stated “sounds like you work a lot”. I was rather offended by the comment and it was as I was out with my family at the time and my privacy was never in consideration even though he asked me not to bother him when not in the office, which seems like common sense so of course I respected that. Leon backtracked his comment after I responded with telling him it was rude and uncalled for and to please respect my privacy. He continued to text and call my cell phone at any given time bothering me to not send in a form of complaint as he said he was well respected and can’t afford a bad review. After the week or two of texts and calls I thought the damage was done and I could move on. Cut to a month or so later I get a call later in the evening while out enjoying the night with my spouse at our rec centre. I was reluctant to answer because of the unknown number, surprise it’s Leon, again, calling to ask if I’ll forgive him once again and begging me not to complain about his service to his manager. Needless to say it’s been a few months and I’m still bitter about this ridiculous experience. I recently bought a new car elsewhere and I couldn’t have been happier with their service. This situation was a joke. More

Bad experience wish I would have backed out Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will push in every way they can. It was my experience anyways. Never did seize to impress me. More

Great Service Team at Freedom Ford I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised tha I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised that yes, the lurch was very apparent but that they had made an "adjustment" and that it was now "as good as it was going to get!". I had the vehicle back in a couple more times and on one occasion they replaced a pump in the transmission. The problem only got worse. On each visit to the Service Dept I received the same answer - there was nothing they could do about it - even though it did not do that when I bought it. The response didn't make sense. It was recommended by a friend that I take the vehicle in to Freedom Ford. Lornel and his staff (Kami was excellent) have a reputation of have not only great service, but experienced mechanics. It didn't take them long to realize that the original pump replacement had been done incorrectly and the result was a significant amount of transmission damage. Lornel and Kami made sure that I was apprised at every step and when I got the vehicle back, it was as good as new! A big thank you to the Freedom Ford Team and rest assured, that when I next need servicing you will be top of mind. More

Awesome Customer Service Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightfo Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightforward with us didn’t try to hide anything. More

EXCELLENT First rate customer service Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks to Gab, Chris, Hugh & Ali!! More

Great purchase experience, amazing service. Thanks Leon Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 h Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 hours) and will continue to do so for future purchases. Very happy customer. More

RETURN CUSTOMER I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an absolute pleasure to deal with and a man of his word. So pleased with the deal he got me. My payments are cheaper and I got more than I expected for my trade in! More

Thanks a ton Mike Claussen! Mike helped us with the purchase of our first truck. He was very knowledgeable and super easy to deal with. We would definitely purchase another vehic Mike helped us with the purchase of our first truck. He was very knowledgeable and super easy to deal with. We would definitely purchase another vehicle from him. Nes & Tracy More

Great help! Thanks for helping with the vehicle that fits my life!! It is not easy deciding on a car or truck. The staff made my chose easy. Thanks for helping with the vehicle that fits my life!! It is not easy deciding on a car or truck. The staff made my chose easy. More

Great friendly service! Always get great service and the staff are helpful and friendly! I didn't know how to describe the issue but they figured it out. Always get great service and the staff are helpful and friendly! I didn't know how to describe the issue but they figured it out. More