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Freedom Ford

Edmonton, AB

3.4
1,853 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,853 Reviews of Freedom Ford

November 05, 2018

Pleasant and non stressful Thank you Eric for great customer service. We were very pleased that you worked with our auto broker Tania and not against her. We felt very comfortab More

by Ginny88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole from Finance, Greg Sansom, Erik Leitheiser
Nov 05, 2018 -

Freedom Ford responded

Thank you so much for taking time to submit your positive review with regards to your purchase experience at our store. Glad to hear Erik, Greg and Nicole were able to assist you with all your questions. Congrats!

November 05, 2018

Quick and easy I had a good experience with Jonathan when purchasing my F150. He answered all my questions and found the truck I was looking for at a great price. M More

by Trentham19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Goretzki
Nov 06, 2018 -

Freedom Ford responded

Thank you so much for taking time to submit a review Trent. Happy to hear you're happy with the truck and your purchase experience. We will make sure to let Finance know about your concern with the Durashield protection package offered and informing our customers where it is specifically applied. Congrats on the new truck!

November 01, 2018

Ford Escape 2018 Purchase This is my third experience with Freedom Ford and I always have excellent service there. I would like to mention the capable and friendly service of H More

by Anant Sharma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Jansen, Owen Black, Harold (Hamzah) Najmeddine
Nov 02, 2018 -

Freedom Ford responded

We are so happy to hear all went well with your purchase and that Hamzah, Derek and Owen all made everything easy for you. Glad to hear the Escape is your dream car! Congrats and we look forward to seeing you back for your regular maintenance in our Service Centre!

October 27, 2018

Great Visit! I went in to get my winter tires put on and decided look around and get some info for an upcoming purchase. Derek and his staff treated me like gold a More

by steveodell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Miranda, Craig Chadderton, Derek Jansen
Nov 02, 2018 -

Freedom Ford responded

Thank you so much for the very positive review. So happy both our service centre AND our sales department were able to assist you and earn your business. We appreciate the time you took to provide us with you 5-star rating and positive feedback.

October 25, 2018

Amazing Customer Service Eric and the crew were amazing from start to finish. Informative, supportive, not pushy and extremely helpful. By far the best car purchase experience More

by KellyW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wiggins, Owen Black, Erik Leitheiser
Oct 25, 2018 -

Freedom Ford responded

Hi Kelly - Thank you so much for taking time out of your day to submit your DealerRater Review. We appreciate the 5-star rating and your very positive feedback. Glad to hear Erik and the rest of our staff made your purchase experience a good one. Congrats on the new Edge!

October 24, 2018

Top notch staff Got into my vehicle right away. They also had a complimentary vehicle warm and ready for me when I came to get a detail on my truck. Eric was super fr More

by Deryk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Koroluk, Owen Black, Erik Leitheiser
Oct 25, 2018 -

Freedom Ford responded

Thank you so much for taking time out of your day to submit a review! Good to hear you were given the VIP treatment and that Erik went out of his way to do so. Congrats on your new truck!

October 24, 2018

Professional and approachable Have pleasure working with Erik on purchase on my new explorer sport along with trading the same time my old car. Erik has devote the time at the begi More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lornel Mitchell, Frances Penney, Shannon Rickett, Craig Chadderton, Greg Sansom, Owen Black, Erik Leitheiser
Oct 25, 2018 -

Freedom Ford responded

Thank you for the 5-star rating and detailed positive feedback. We appreciate you taking time to submit such an awesome review. So happy to hear Erik took time with you to ensure you were happy and comfortable with your purchase experience. Congrats!

October 20, 2018

TERRIBLE I only came in for a test drive and they didn't even open the car to see if I liked it. They wanted to sell you the car before you even get the opport More

by Carrie Runnalls
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Derek Jansen
Oct 22, 2018 -

Freedom Ford responded

Thank you for your detailed account of your experience at our store. We do have a sales process in place in order to assist our customers in selecting the vehicle based on our customer's needs, wants and preferences. By completing the guest survey prior to a random test drive, it makes sure we select a suitable vehicle based on your responses to the survey and ultimately saves our customers time. Once that is determined, we always test drive vehicles with our guests. This allows us to look at, for example; an EDGE over the ESCAPE or the EcoSport over the Focus Hatchback based on the questions answered. We offer several different trim packages which come in at different price points, so this survey really does help us, help you. We are sorry you felt this process itself was a waste of your time.

Oct 22, 2018 -

Carrie Runnalls responded

The issue is that all I wanted to do was test drive the vehicle, see if I liked it, then we could talk numbers. At no point did Derek Jansen offer to let us test drive the vehicle - even after SEVERAL requests, we could have talked numbers after. He has no idea if I could have paid cash for the vehicle, made a substantial deposit, etc. The dealership wants you to fill out all the paperwork before you even know if you like the vehicle - why waste my time and your time if the vehicle is not what I was looking for. You lost a sale. I walked away and purchased a vehicle from a dealership that was willing to let me test drive the vehicle and then talk numbers. I will continue to tell all of my friends, family, and coworkers to NEVER step foot in your establishment. If they want a Ford vehicle they should head out to City Ford on St. Albert trail - they listen without a jerk Manager being rude and ignorant to the potential car buyer.

October 01, 2018

Helped us get the deal we needed Easy going, friendly approach to sales. A new dealer with a new approach. So many helpful folks we were sometimes a little overwhelmed. Teia, Derick, More

by Dave & Beck
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicol, Lornel Mitchell, Derek Jansen, Danny Onaissi, Teia Sheppard
Oct 01, 2018 -

Freedom Ford responded

Hi Dave & Beck, Thank you for taking time out of your day to submit your star rating and review. We do try to make your purchase experience an easy one, but sometimes yes; there are a few staff members to meet as we all have our roles in the experience. We've introduced a Customer Relations Manager to ensure our customers are completely satisfied and answer any questions you may have before you leave the store. Your feedback is very important to us so thank you again for your review. Congrats on the new vehicle.

September 15, 2018

Super easy to deal with and friendly professional We were deciding on three different truck companies. We test drove all and narrowed it down to two. Freedom Ford made everything easy as everything wa More

by Bratnahalf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Henderson, Emilio Anselmo, Danny Onaissi
Sep 17, 2018 -

Freedom Ford responded

Thank you so much for taking time out of your day to submit your DealerRater 5-star rating and review. Emilio is brand new to the auto sales industry and is already putting his customer's needs first. Good to hear all our staff made things easy and that you felt comfortable while purchasing your new truck. Congrats!

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