Freedom Ford

Used Vehicle Purchase It was a great experience to have a friendly salesperson work with me patiently as I wavered back and forth, looked at lots of vehicles, and came back It was a great experience to have a friendly salesperson work with me patiently as I wavered back and forth, looked at lots of vehicles, and came back for a second visit. Erik gave me the answers I was looking for, showed me vehicles based on his understanding of my wants and needs, and helped me work out the pros and cons of buying a vehicle that day. He was supportive through the whole thing, and never pushy. It was clear that he wanted me to be happy with my decision, and he wanted to help me get to that decision however he could. Once I moved over to the finance side, Evan was helpful and creative in looking at options for me. Shelby was kind, efficient and approachable. She took care of the paperwork and payments with a smile and a genuine happiness for me in my new purchase. More

Being there to support my daughter purchase a used vehicle. We both enjoyed working with Erik and appreciated his patience as Kendra first approached Freedom Ford with a vague list of "wants". Several visits a We both enjoyed working with Erik and appreciated his patience as Kendra first approached Freedom Ford with a vague list of "wants". Several visits and calls/emails with Erik helped narrow down the ideal unit for Kendra (Ford Escape). Once Erik walked Kendra through the offers and negotiations he stuck with her throughout the paperwork side of the deal, creatively helping her drive away that same day with her new Escape. Thanks Erik. More

Excellent Service Working with Erik and Owen on my trade-in made it a smooth ride (no pun intended)! :) Erik is an excellent salesman to work with!! The stress of ge Working with Erik and Owen on my trade-in made it a smooth ride (no pun intended)! :) Erik is an excellent salesman to work with!! The stress of getting a different vehicle Erik made this experience easy and enjoyable. Not only did Erik do a fantastic job the whole team at Freedom Ford was a combined effort to make you feel great! I would definitely recommend this dealership to others. More

Review of Freedom Ford Very good experience buying my vehicle from Freedom Ford. Going in I did not have really any idea of what I wanted or what features came with the SUV Very good experience buying my vehicle from Freedom Ford. Going in I did not have really any idea of what I wanted or what features came with the SUV I wanted. Eric was very helpful in answering all my questions and left his office open to me if I have any future questions. He was able to get me exactly what I wanted plus many other features I had no idea the model had. We were able to negotiate a fair deal and I left with an awesome 2009 Ford Escape which I am very happy with. Thank you Eric! Will definitely be going back when the time comes to upgrade. More

Honest description of models I was shown a variety of types of options with a clear description of differences of each model which I could decide what option is best suited for me I was shown a variety of types of options with a clear description of differences of each model which I could decide what option is best suited for me. More

With new Dealer Principal come very poor service!! This dealership used to have amazing service, but not anymore....2nd last service I had brought my vehicle in for they told me my oil change and tire This dealership used to have amazing service, but not anymore....2nd last service I had brought my vehicle in for they told me my oil change and tire rotation service would be an hour to an hour and twenty minutes...after sitting over two hours and twenty minutes in the waiting room I went and asked why the wait (no one will come inform you of the delay)...They replied it will be done soon...so after another forty five minutes it was done...if i had known it would now be three hours I would have taken the shuttle home. So on Nov 6th I had another service appt. This time I decided I would drop it off and take the shuttle home. I brought in my vehicle at 7:50 am for my 8:00 appt. I put my name in for the shuttle. After waiting an hour and a half for the shuttle I went to ask what the problem is and they said there is no shuttle here right now. I said my truck should be done so i'll take it home. They said it hasn't been in the shop yet...I finally got a shuttle after two hours waiting. I told them when i came in that my passenger door on my 2018 F150 limited was not unlocking and i'm having door issues...also not wanting to close and latch. There is a recall on freezing concerns on doors. When I finally got my truck back at 5:00 pm they said they didn't have time to look at the doors...unbelievable...also i never filled my window washer reservoir due to my truck going in for service as they fill it...but nope, didn't fill it... Last service i put in a complaint and they never phoned my back...lady was surprised...i'm not... I now went into Sherwood Ford today and booked my truck in for the recall on my doors...tomorrow at 1145... I was told that with the new greedy Dealer Principal at Freedom Ford they are overbooking and customer service is not a concern...50 people waiting for shuttles in the morning with only two vehicles...heard the employees are not happy...directly from two employees...Not from my service advisor. She was pleasant and nothing was directly related to her doing her job. Save your time and take your vehicle somewhere else!!! More

Dont be surprised if they overbook you Shuttle was over booked so 1hr late to work. Oil change, inspection and small recall repair promised to be completed in 3hrs, took 10hrs. Due to overb Shuttle was over booked so 1hr late to work. Oil change, inspection and small recall repair promised to be completed in 3hrs, took 10hrs. Due to overbooking they confessed. Shuttle had to get me 2hrs early from work so I could wait around their coffee room for over an hour till my truck was done. First world problems? Maybe. But I cant shake the feeling that any price paid for a new vehicle is way to much. The staff I dealt with were great. They were run off their feet. The schmuck who does the scheduling, needs a beating. More

Excellent Service This was our 3rd time dealing with Freedom Ford and our best yet. Erik was exceptionally great to deal with and went the extra mile to ensure our expe This was our 3rd time dealing with Freedom Ford and our best yet. Erik was exceptionally great to deal with and went the extra mile to ensure our experience was great. What I like about Erik was his attention to detail and he was very easy to deal with. Not your typical sales guy, was not pushy and very respectful. He was great with our kids and made sure our new vehicle was warm and ready to go on the day we bought it as well as the day it was being serviced. He helped with the transitioning our our belongings from our old vehicle to our new one and helped with the installation our of child seat with our new vehicle and the loaner. He was great at communicating and ensuring that he was ready for our visits. Great job mom and dad you raised a good one! More

Pleasant and non stressful Thank you Eric for great customer service. We were very pleased that you worked with our auto broker Tania and not against her. We felt very comfortab Thank you Eric for great customer service. We were very pleased that you worked with our auto broker Tania and not against her. We felt very comfortable and non- stressed with the purchase of our new/used Ford Edge. You were very patient and understanding in meeting our needs. Also, thank you for explaining the navigation system and everything that this 2016 SUV offers. Thanks also to Greg and Nicole from Finance for giving us a good interest rate and price for the vehicle. All in all a good experience for us. We would recommend this dealership to others. More

Quick and easy I had a good experience with Jonathan when purchasing my F150. He answered all my questions and found the truck I was looking for at a great price. M I had a good experience with Jonathan when purchasing my F150. He answered all my questions and found the truck I was looking for at a great price. My only complaint would be when I had the 3M protection added to my truck they only did the hood and fender's and not letting me know that the front bumper and grill wasn't included in the package. More