Freedom Ford

Purchase of 2010 Explorer Sport Trac Limited I have had a very satisfying experience in the purchase of this new to me vehicle. The hard part was deciding what I wanted, and then convincing myse I have had a very satisfying experience in the purchase of this new to me vehicle. The hard part was deciding what I wanted, and then convincing myself that this used vehicle would satisfy my desires more than the new vehicles I had been looking at. Roman provided lots of information on the vehicle that helped. Jake and Roman's friendly and low pressure approach, from my first visit, to the test drive and through to the sale agreement, made the process pleasant. James was also pleasant and effective in making the warranty and payment arrangements. I would also like to mention that I found the Freedom Ford website very good and helpful. More

Purchase and first service. I bought my 2014 Ford Escape last November from Paul and Gord. Both guys were attentive and got all the little add on's for me that I wanted. They wor I bought my 2014 Ford Escape last November from Paul and Gord. Both guys were attentive and got all the little add on's for me that I wanted. They worked through pricing and really made the experience easy and smooth. I didn't feel like anything was forced upon me or that I was pressured to make any impulsive decisions. Everything was explained thoroughly and I left there feeling really great about my purchase. Paul followed up with me to see how everything was going a couple of weeks after purchase and was really genuine. Flash forward to now. My vehicle has just had it's first service for a couple of recall notices and an Oil Change. Roxanne was fabulous. She was really friendly, funny, and nice. She made sure everything was set up for me so I wouldn't have to pay for the recall checks and she called me and she was spot on in giving me a timeframe for my vehicle to be serviced. When I went to pick it up she went through everything that had been done and made sure I had no concerns. Overall, an awesome experience. I will definitely bring my vehicle back and Roxanne will be my first call. More

Trade-in and New Car purchase This is a third vehicle I have purchased from Freedom Ford. Like many, I cringe at the thought of car shopping. Jason made it quick and painless. He This is a third vehicle I have purchased from Freedom Ford. Like many, I cringe at the thought of car shopping. Jason made it quick and painless. He stayed in touch constantly and messaged me past closing time on Saturday letting me know that he found the exact car I was looking for. Finance team worked hard on getting me a good interest rate. Documents were ready before I got there and my brand new Escape was clean, warm and waiting for me. I spent minimal time at the dealership and love my new purchase. Thank you, Jason, for making it a pleasant experience. More

Extended Service Plan I put anywhere from 6000 - 10,000km on my truck every month and I completely trust Roxanne to keep it up to date and serviced. She has caught issues t I put anywhere from 6000 - 10,000km on my truck every month and I completely trust Roxanne to keep it up to date and serviced. She has caught issues that other dealerships have missed and I never have to worry that something was skipped or not done. Very thorough and she's always fun to chat with as well.! More

Truck purchase. Bought a truck last week from Roman. He was courteous and knowledgeable, returned all calls and emails in a prompt and timely fashion. I would recomme Bought a truck last week from Roman. He was courteous and knowledgeable, returned all calls and emails in a prompt and timely fashion. I would recommend him to anyone for a pleasant and hassle free vehicle buying experience. Rob, satisfied customer. More

A+++ service, if you're buying a vehicle talk to Don Ross! I recently had to purchase a second 2014 Ford Escape, after the first one that I had purchased less than six weeks ago was crashed by an ex girlfriend I recently had to purchase a second 2014 Ford Escape, after the first one that I had purchased less than six weeks ago was crashed by an ex girlfriend. Don Ross was an amazing sales person and I would recommend him to anyone looking to purchase a new or used vehicle. He made the entire process extremely quick and efficient and was able to answer every question I may have had. More

Excited & passionate for customer satisfaction Jason is the first sales associate that I have dealt with. He was as excited as I was to see the 2007 Fusion. He responded to my emails quickly, gave Jason is the first sales associate that I have dealt with. He was as excited as I was to see the 2007 Fusion. He responded to my emails quickly, gave us a good test drive, Showed off the vehicle like it was his own.. He had the car inspected, replaced windshield, brakes and had the car detailed. The car is now in mint shape. He delivered the vehicle to our home, on his own time. He was always friendly, approachable, informative & professional.. This was my first & only stop --I didn't need to look any further. I look forward to many years of happy driving. Thank you Jason! More

very happy Jake was the one that helped me. He was very honest and helpful. He got me a good deal and reassured me if I ever had any questions that I could call. Jake was the one that helped me. He was very honest and helpful. He got me a good deal and reassured me if I ever had any questions that I could call. I love my ford escape. Thanks Jake! More

Great used car buying experience Great service, no hassle, transparent and no pressure. Overall just a good buying experience. I had questions, they were answered, I also needed to p Great service, no hassle, transparent and no pressure. Overall just a good buying experience. I had questions, they were answered, I also needed to put the car on hold for a bit while I worked out a situation with insurance and this was no problem. More

warranty work Roxanne auter was great. She Kept me posted whenever an update was available. Always friendly,positive, and helpful. Will seek her out in the future! Roxanne auter was great. She Kept me posted whenever an update was available. Always friendly,positive, and helpful. Will seek her out in the future! More