Freedom Ford

Straight Shooter Mark demonstrated several times during the negotiation of the sale that he doing his best to make a deal that benefited both parties (including trade- Mark demonstrated several times during the negotiation of the sale that he doing his best to make a deal that benefited both parties (including trade-in value to after market protection and accessories. More

Great sales staff! Working with Amine on my vehicle purchase was a great experience. Very accommodating to the fact that I live 4 hours away and did everything possible Working with Amine on my vehicle purchase was a great experience. Very accommodating to the fact that I live 4 hours away and did everything possible to make it smooth and easy. I would recommend the team at Freedom ford to anyone looking for a new or used vehicle. More

New car Good dealership that was willing to work with me on my trade in which was appreciated. Vehicle delivery was fast and on time as promised by them. Good dealership that was willing to work with me on my trade in which was appreciated. Vehicle delivery was fast and on time as promised by them. More

Our new SUV. We were asked by the sales team to come in and they would like to show us their new vehicles. They gave us a great deal on a new 2019 Ford Escape. It We were asked by the sales team to come in and they would like to show us their new vehicles. They gave us a great deal on a new 2019 Ford Escape. It has all the features that we were looking for at a great price. After having driven the car a few days now, we might have been happier with a 2 litre ecoboost instead of the 1.5 litre. But to each their own. More

First Mustang this is our third vehicle from Freedom Ford, great service and Staff! I travel from St. Albert to deal with Freedom and highly recommend them this is our third vehicle from Freedom Ford, great service and Staff! I travel from St. Albert to deal with Freedom and highly recommend them More

Recent purchase of a new car Just traded in my Ford Escape when the lease was up and purchased a new EcoSport. Everyone at the dealership was very helpful, professional and extre Just traded in my Ford Escape when the lease was up and purchased a new EcoSport. Everyone at the dealership was very helpful, professional and extremely nice. The process took a while but I was taken care of the whole time. I have used this dealership since 1996 and am happy to continue. More

Happy NEW FORD CLIENT A great and relaxing experience. All sales' personnel are very helpful and informative. They also work together very well, to ensure a customer's ha A great and relaxing experience. All sales' personnel are very helpful and informative. They also work together very well, to ensure a customer's happiness! Mark is great with kids and Derek is super helpful in the used department! Neil is great in finance- he is a wealth of knowledge, and we never felt pressured. Crystal and Zach McLaughlin More

Lovely Extremely helpful and knowledgeable. A vary lovely lady to work with. I enjoy time at the dealership and dealing with Jennifer was an absolute pleasur Extremely helpful and knowledgeable. A vary lovely lady to work with. I enjoy time at the dealership and dealing with Jennifer was an absolute pleasure. I highly recommend asking for her if you have the chance. More

Started off good........terrible finish. Go elsewhere to buy I bought a new F150 about a month ago. Great sales experience with Jon and he was great to deal with, but it went south from there. I traded in my Tac I bought a new F150 about a month ago. Great sales experience with Jon and he was great to deal with, but it went south from there. I traded in my Tacoma as part of the purchase. My Tacoma buyout was taken into account when I made my deal and I confirmed that they had talked to Toyota and everything was set prior to picking up my F150. I picked up my truck on March 11th and unfortunately a payment was processed on my Tacoma on March 12th. I contacted Freedom Ford and was told that once their buyout cheque was processed by Toyota, I would get a cheque for the payment that had been taken from my account. 2 weeks later, Toyota contacted me to ask me why insurance had been removed from my vehicle as it was mandatory. I told them that my car had been traded in and I was informed that the buyout had not yet been processed and to contact the dealership. I contacted the Toyota dealership to look into what was holding up the process and was told that Freedom Ford had not sent them the correct amount. I then contacted Freedom Ford to ask what was going on and was told it was a small error and that they would be submitting the remaining balance right away and I’d have my account closed and credit processed shortly. 1 week later, I contact Toyota to check if my credit had been issued and was told there was no credit as Freedom Ford had paid the exact balance owing (obviously taking my additional payment into account). When I contacted Freedom to address the fact that I had now contributed to what was “their” buyout, I was told they would look into it and get the issue resolved. At this point I had yet to submit my purchase survey with Ford (which has huge implications for dealerships) as I was waiting to see if Freedom would in fact make things right. I was then contacted by Freedom Ford and told a cheque was in the process of being cut for me. I then submitted my survey based on my experience up until that point. Two days later when I contacted Freedom to see when I could pick up my cheque, their story changed and I was told they were still looking into getting this resolved. I was then told I wouldn’t be getting my money back and that this was the fault of the Toyota dealership. Very long story short……stay away from this dealership!!! More