Erin Mills Mazda

Scammed Bought my first car from a friend of mine (2011 Mazda 3) last October and had the safety check done at Erin Mills with Paul. I have no knowledge nor p Bought my first car from a friend of mine (2011 Mazda 3) last October and had the safety check done at Erin Mills with Paul. I have no knowledge nor prior experience with other dealership/service and Paul helped me a great deal. He explained everything to me, showed me the things that needed to be done and why. He also gave me options on which items/brands to use. He didn't push their products down my throat, which I appreciated. I was very happy with his service and I thought that was the standard there. Fast forward 5 months later, my car won't start. Spoke with Nadeem over the phone and told me the car had to be towed and taken to them. So I thought since I had a great experience the first time, I should trust them this time around. Big mistake. This guy told me there was a bunch of stuff that needed to be done and it would cost $1000. Most of which i didn't really understand. They replaced the battery and spark plug, from which I understand now is what was essential to get the car to start. I'm sure I needed to get my front and back breaks cleaned and adjusted at some point, and have a complete throttle body service done, and have the fuel system treatment done. But i wasn't given a choice. I think he noticed that I didn't know much about cars and that might be why he took advantage. But he had me believe that i needed to have all those stuff done in order to address my problem at that time. I would have had those things done at another time if he would have suggested it. But i felt like i was scammed. $1000 is not a joke. Another thing, when I went to pick up my car, the right side mirror was busted. I can't believe this guy would go through all the trouble of doing all those extra stuff and forget to mention that my side mirror was about to fall off. It might have been from the towing but I find it ridiculous that he just didn't mention it or even ask if that damage was already there before the car got to them. So disappointing. More

Scam Artists Went for simple oil change. Was talked into getting plugs and drive belt done. I did not get more than 5Km down the road and my car was not shifting Went for simple oil change. Was talked into getting plugs and drive belt done. I did not get more than 5Km down the road and my car was not shifting properly and engine light came on. Back to dealer for what I assumed would be a quick fix for what the technician broke, forgot to replug etc. No, not that easy at this place. They found I needed a mass airflow sensor and some other part estimate $1,350!! Nice. I had no choice as I was heading out of town, so they would give me a loaner, only thing they have is a Mazda3...I have CX-7, but they can't loan me similar. Advisor says he'll pay part of a rental. I rent car for weekend, $430. They have my car Friday-Tuesday and say it will be ready Tuesday afternoon, it wasn't and they don't even call me to say so! I finally get car back Wednesday evening, and of course advisor who said he knock off the rental fee is nowhere to be found. So Total price for oil change with them??? approx $2,200 and 5 days. NEVER AGAIN! More

Great car not backed by basic expectations of "service" Though the car is great and a joy to drive, this dealership takes customer service to a new low. Service pricing is significantly higher than others Though the car is great and a joy to drive, this dealership takes customer service to a new low. Service pricing is significantly higher than others and the time, quality and what passes for service is terrible at best. No concept of respect for the customer's time of needs. I was refused a customer shuttle home as the rep sai d they did not provide shuttles for services estimated to last 90 minutes or less even though my house is a 5 minute drive; so I walked home in 20 minutes in minus 10 Celsius. Their service takes on average twice the time as initially estimated. Very disappointed customer-they do not realize that they have a job/business because of their customers! More

Cheater and worst service I had one of the worst service with Erin Mills Mazda, I was informed that I will be charged $270 plus for annual maintenance but surprisingly u have r I had one of the worst service with Erin Mills Mazda, I was informed that I will be charged $270 plus for annual maintenance but surprisingly u have received a bill for $599 when I went to pick up my car post service. The service done was pathetic and suggest not to go to this showroom unless someone wants to get ripped off. Thanks, Sesh More

Made a deal they wouldn't honour I was in to buy a new car, worked with sales rep and manager to come to a deal, and couldn't, so left to try somewhere else. Dealership phoned back a I was in to buy a new car, worked with sales rep and manager to come to a deal, and couldn't, so left to try somewhere else. Dealership phoned back a couple of days later, we agreed on a deal, and I drove in to sign the papers, only to be told they couldn't do the deal as agreed and trying to offer me something "better" in the form of a Bose system - which I could care less about. I got up and walked out. More

Adam was great. Came to do a car tradein appraisal. The gentleman serving us was great! He patiently and quickly finished the questionaire with us and was very friend Came to do a car tradein appraisal. The gentleman serving us was great! He patiently and quickly finished the questionaire with us and was very friendly. Good job! More

Recommendable Experience at Erin Mill Mazda I received awesome customer service from from Hassan, i was blown away by his great customer service. The used vehicle manager, Stephen was very welco I received awesome customer service from from Hassan, i was blown away by his great customer service. The used vehicle manager, Stephen was very welcoming and friendly.. My both customer and purchase experiences were top on the line. I would recommend Erin Mill mazda to my family members and friends. More

Do not come here!!! Worst dealership you could possibly go to and I definitely would not recommend. They are all full of bs and after your money and can say they care abo Worst dealership you could possibly go to and I definitely would not recommend. They are all full of bs and after your money and can say they care about their customer going home happy but that is really not the case. The best part is they have a new employee named Ramneek who helped us purchase our car, except fed us empty promises that he had no authorization to and would smirk/snicker in the background when we would argue for it. Unbelievably unprofessional. Do not go to this dealership unless you don't mind experiencing the worst service possible. More

Excellent service at Erin Mills Mazda My husband and I both bought our Mazdas from Erin Mills Mazda. We worked with Fazal who was very friendly, personable and knowledgable about the produ My husband and I both bought our Mazdas from Erin Mills Mazda. We worked with Fazal who was very friendly, personable and knowledgable about the product. During negotiation he was honest and worked with his manager to get our vehicles at a price we were comfortable with. Each step of the process was clearly outlined and they checked for our understanding. If you are looking for a Mazda, go here! More

calling it a Service Centre would be an oxymoron Service is unbelievably horrible. Bought our 2015 Mazda CX 5 GT at this dealership and wanted to continue service here as well. We were had the car s Service is unbelievably horrible. Bought our 2015 Mazda CX 5 GT at this dealership and wanted to continue service here as well. We were had the car serviced regularly as per schedule to maintain the warranty. However, the 3rd service was the last straw. Annual service at 26k, they changed the oil as per usual, which should cost about $80. Then they checked the fluids (brake and power), greased the doors, checked the air filter and cabin filter, but did not replace. So the only material good was the oil and filter, plus eco fees - the total was over $300! We were charged $200 for labour - for supposedly checking the fluids and air/cabin filter, which they didn't replace. Complete rip-off! More