Erin Mills Mazda

Exceptional customer service!! Mark Campbell was an absolute gem when buying my car! He was attentive, informative and took the time to identify our needs in a vehicle without being Mark Campbell was an absolute gem when buying my car! He was attentive, informative and took the time to identify our needs in a vehicle without being pushy. He showed us numerous vehicles and options. We gave him a budget and gave us more than we could've ever hoped for! I have never had a car buying experience go so well! Thanks again Mark! More

Quick and responsive Attended to my request for a warranty claim with prompt attention and walked through the process seamlessly. Provided a loaner car which the warranty Attended to my request for a warranty claim with prompt attention and walked through the process seamlessly. Provided a loaner car which the warranty did not cover. Meet Mr Adil for any service needs... my go to guy.. More

New management - Amazing!!! I have been a long time customer here at Erin Mills Mazda. My husband and I have been a little upset in the past with the way the service manager has I have been a long time customer here at Erin Mills Mazda. My husband and I have been a little upset in the past with the way the service manager has handled our situation. We recently went back for our annual service and we decided to see the manager in sales first as he is the only familiar face when we bought our Mazda. Aman was very happy to see us and remembered us which was a good feeling. We explained to him about our last service visit and he ensured things are different now since the service department has a new manager. Aman introduced us to the new manager and we also discussed what happend in the past. The dealership was great at making us feel like they care, and they also took the time to explain what and why they are doing it. I will definitely recommend Erin Mills Mazda to all our freinds and family! Make sure to see Aman, he makes everything a smooth process for us. More

very professional, informative excellent knowledg of produc I found the dealership and the salesman Mark Albert Campbell very professional informative well spoken and friendly dealing with myself and my wife. I found the dealership and the salesman Mark Albert Campbell very professional informative well spoken and friendly dealing with myself and my wife. she made a comment that he was not pushy but firm in his presentation and yes we are going to buy Mazda from him. PS: your rate this dealership is not working We Rate this all 3 sections 5 star last section 4 star More

Great experience buying a new car I had a great experience working with Affan. He was friendly and informative throughout the process and helped us get a great deal on a new car. I had a great experience working with Affan. He was friendly and informative throughout the process and helped us get a great deal on a new car. More

Worst Car Purchase Experience Ever! The worst car purchasing experience I have ever had. When I signed the Vehicle Purchase Agreement, with a trade in, I provided the proper documentatio The worst car purchasing experience I have ever had. When I signed the Vehicle Purchase Agreement, with a trade in, I provided the proper documentation to have ownership and insurance transferred appropriately. When I made the arrangement to pick up my vehicle, I was told by Paiman Chowdhry and Amandeep Soos, that because I didn't provide the proper documentation that I could not take my new vehicle off the lot. When I assured them that my sales representative Paul Wong, not only saw the official documentation, he also photocopied it, Paiman and Amandeep became aggressive and said that they would take legal action against me. I was more thrown off by this threat, as I did not see why I couldn't take my new purchase home. They then said that they would increase my agreed upon finance rate by 1%, even though the Vehicle Purchase Agreement states otherwise. When I suggested to call off the new purchase because they were changing the purchase agreement without my permission, they became very defensive and told me once again they are going to take legal action against me. After several unnecessary hours and calls to my insurance company assuring them everything was in fact in order, they proceeded to give me my vehicle. Upon inspection of the vehicle, I noticed that the navigational system that was supposed to be installed was not in place. Paul Wong, my sales representative told me that the Amandeep Soos no longer wanted to give me the navigational system that was originally negotiated with the vehicle. This seemed ludicrous to me because it was agreed upon on the purchase agreement. Also, when I checked the Final Delivery Checklist that I was given, it stated that the dealership inspected the car and checked off that they had installed the navigational system. Had I not checked it on site at the dealership, I might not have received it. None the less, I am not sure why a simple transaction of sales cannot be done here. I am a very experienced in purchasing cars and have bought many cars in my lifetime and I couldn't believe the utter disrespect and horrific customer service I received at this location. I have a 7-year warranty and can't imagine what it will be like dealing with this dealership. More

Do not honor warranty I had a horrible experience trying to get a small rust spot repaired (I had lifetime warranty) Went through 3 or 4 people and no one ever returned em I had a horrible experience trying to get a small rust spot repaired (I had lifetime warranty) Went through 3 or 4 people and no one ever returned emails or phone calls, including the general manager. I was looking at new cars in February but would not buy from this dealership. Not one of 4 persons returned a phone call or email. More

"Felt being con"! I brought my 2010 Mazda 3 for regular service ( Oil change, Fuel system treatment, Balance tires) and was told need to replace spark plugs, replace d I brought my 2010 Mazda 3 for regular service ( Oil change, Fuel system treatment, Balance tires) and was told need to replace spark plugs, replace drive belts, and I agreed to that, but when I looked at the invoice I was shocked. Total labor charge was 667.87 , total parts was 199.18, G.O.G was 6.99, plus tax total invoice was 987.67. The car service time is less than 2 hours. I am not happy with it and I talked to the service manager, after he looked into my invoice he said there is nothing wrong, I told him that it is ridiculous, how come the labor was so high, he said basically that is how their service is. I am very disappointed with it, I felt I was being con, I thought most of my money is paid for the parts but the parts is just less than 200. I was very disappointed because they did not explain to me that the labor charge is six hundred over, if I have knew that I would not have done my service there. I really felt being con. I looked at the invoice it stated that labour rate is 110.00 per hour, and how can they charged me for 667.87 on labour. If they have service for 6 hours then make sense. I have always like Mazda, I am very satisfy with my Mazda 3, but this bad experience has changed my view toward Mazda. What is the point to have a good car but the after sale service was so bad!!! I am doubted that I would want to deal with Mazda anymore. More

Con artists at ther best. Tried to sell not needed service. Pathetic attempt. Every single customer was tried to be coerced into buying additional service. Never saw that appro Tried to sell not needed service. Pathetic attempt. Every single customer was tried to be coerced into buying additional service. Never saw that approach in other dealerships or repair shops. More

Con artists run the service department! Guys here tried selling the service or part that my car does not need. Their focus is not on the issue that your car has, but to scam money out of yo Guys here tried selling the service or part that my car does not need. Their focus is not on the issue that your car has, but to scam money out of your pocket. More