Elite BMW

I leaned very quickly after purchasing my X6M several years ago that level of service at Elite BMW is not even close to what I would expect when purchasing their most expensive SUV. It began with deliv years ago that level of service at Elite BMW is not even close to what I would expect when purchasing their most expensive SUV. It began with delivery delays (well before covid) and I was constantly told "next week" many times until it finally arrived. They lied during the sales process guaranteeing me loaners (equivalent to my vehicle) whenever I brought mine in for service. In 4+ years I have received a loaner once and they wanted to charge me $27 for the day. They claim that this is the industry standard, yet my other vehicles (Nissan, Toyota, Lexus) have always provided me loaners free of charge. Give them $140K and they still want my $27. Terrible. Over the years the service side has been average. I have been accustom to complimentary car washes with other brands, yet Elite seems to fail here again. I have maybe received 2 car washes in the 4+ years, and I always have to ask. During my most recent visit, I was told the car wash has not been functional for almost a year because the manager or owners did not know where to get the soap. A year ago, I had vowed not to go back, but needed service and the other local BMW dealership has a 3-4 week wait, while Elite was 1-2 days. I guess I know why. Most recently I was attempting to upgrade my vehicle, they sold the vehicle I was interested in after putting mine in auction and me wasting a day getting insurance and financing in place. I would have gladly provided a deposit to hold the vehicle for 24-48 hours, but sadly they never thought to ask. It was not until I offered a deposit to hold the vehicle that they informed me it was sold. Several weeks ago, I reached out to both Tarek the Sales Manager and Roger the General Manager voicing my concerns and received no response. They obviously just don't care, which is apparent in the culture that is reflected in how Elite BMW deals with their customers. I strongly advise that you avoid Elite BMW. I have ordered a vehicle from the other local dealership and am hoping for a better experience. More

Ease in booking an appointment for service and upon arrival rapidity in providing required information to a pleasant service agent arrival rapidity in providing required information to a pleasant service agent More

Very efficient and organized. Work completed as requested and done in 2 hours. Very comfortable and clean environment. Work completed as requested and done in 2 hours. Very comfortable and clean environment. More

Excellent service, Moe Mansour, Hussien Hassan, and Monique Breton helped me to get my Bmw340i they are amazing, definitely best of the best and very professional. 100% satisfied and I thank them very Monique Breton helped me to get my Bmw340i they are amazing, definitely best of the best and very professional. 100% satisfied and I thank them very much for helping me out. More

Awesome and excellent service. Cleaned my car and washed Awesome and excellent service. Cleaned my car and washed it as I brought in service Awesome and excellent service. Cleaned my car and washed it as I brought in service More

awesome dealer ship Massi is the best and would spend another $450,000 with him in one year happily. another $450,000 with him in one year happily. More

Bought a 4 year old X5. Car prep was great, and the dealer did all that was asked, including installing new tires when I noted one was new and the other three were >70% used up. I noticed they also we dealer did all that was asked, including installing new tires when I noted one was new and the other three were >70% used up. I noticed they also went ahead and replaced brake pads and rotors before I picked up vehicle, but didn't even mention it. Nice little surprise! (+1) I also noticed NAV didn't work when I picked it up, and it took 2 visits to fix problem (loose wire in ethernet connection) (-1), at no charge. Not so good part was the major service required on first scheduled oil change - spark plugs, brake fluid flush, filters, etc. $1500 later. Even though an expensive vehicle and expensive service is the norm, this should have been done at the time of purchase given how close it was (-1), and they would have received a 5 star. More

Purchase at Otto and prefer Elite so much more! Staff caring, competent, genuine and professional caring, competent, genuine and professional More

Bought a 2015 X3d Sep3. Check engine light came on next day. told it needed $4500 to replace all injectors and wiring harness. from sales to service to their GM, complete lack of integrity and accountabili day. told it needed $4500 to replace all injectors and wiring harness. from sales to service to their GM, complete lack of integrity and accountability. Please go elsewhere. Either the worse Automative Technicians or complete cover up. More

Fast service, quality work and excellent employees. I bought my car there in 2019 and have had nothing but the best service and respect as well as integrity from them. bought my car there in 2019 and have had nothing but the best service and respect as well as integrity from them. More