
Elite BMW
Ottawa, ON
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187 Reviews of Elite BMW
Bought a 4 year old X5. Car prep was great, and the dealer did all that was asked, including installing new tires when I noted one was new and the other three were >70% used up. I noticed they also we dealer did all that was asked, including installing new tires when I noted one was new and the other three were >70% used up. I noticed they also went ahead and replaced brake pads and rotors before I picked up vehicle, but didn't even mention it. Nice little surprise! (+1) I also noticed NAV didn't work when I picked it up, and it took 2 visits to fix problem (loose wire in ethernet connection) (-1), at no charge. Not so good part was the major service required on first scheduled oil change - spark plugs, brake fluid flush, filters, etc. $1500 later. Even though an expensive vehicle and expensive service is the norm, this should have been done at the time of purchase given how close it was (-1), and they would have received a 5 star. More
Bought a 2015 X3d Sep3. Check engine light came on next day. told it needed $4500 to replace all injectors and wiring harness. from sales to service to their GM, complete lack of integrity and accountabili day. told it needed $4500 to replace all injectors and wiring harness. from sales to service to their GM, complete lack of integrity and accountability. Please go elsewhere. Either the worse Automative Technicians or complete cover up. More
Fast service, quality work and excellent employees. I bought my car there in 2019 and have had nothing but the best service and respect as well as integrity from them. bought my car there in 2019 and have had nothing but the best service and respect as well as integrity from them. More
Anik Roy was very helpful. She helped me to choose the perfect car for me. She was always answering my emails when I had questions. She is very kind and respectful salesperson. I definitely recommend Anik perfect car for me. She was always answering my emails when I had questions. She is very kind and respectful salesperson. I definitely recommend Anik to anyone looking for a car. More
Honest dealership with great staff! The staff were not pushy or following us around but we’re there whenever we needed. Very accessible. Great experience! pushy or following us around but we’re there whenever we needed. Very accessible. Great experience! More