Edmonton BMW

The Best I have purched 7 BMW’s in my lifetime including my recent 2017 x6. In all of my experiences I can tell you this dealership has raised the bar. This is I have purched 7 BMW’s in my lifetime including my recent 2017 x6. In all of my experiences I can tell you this dealership has raised the bar. This is my second vehicle I’ve purchased from Edmonton BMW and they have earned my business. It’s nice to experience a Dealership where all departments work as a team. I highly recommend this dealership. More

Crooks. I ended up not proceeding with a purchase from Edmonton BMW. They refused to refund my deposit completely without explanation. They also provided me w I ended up not proceeding with a purchase from Edmonton BMW. They refused to refund my deposit completely without explanation. They also provided me with a 'deal' on a car that was over 4 thousand dollars higher than what they had listed on their website. More

Worse dealership for sales and service Bought my 3 series with 9000km. First week timing cover and chain was replaced under warranty .Since then never ran right .My daughter took the car ba Bought my 3 series with 9000km. First week timing cover and chain was replaced under warranty .Since then never ran right .My daughter took the car back several times and they said nothing wrong .They were also to order trim pce which they never did.Now my car was running like a tractor .Took it to Bavaria was greeted with a very nice service advisor .The parts guy was so helpful as well.Got a call today that my turbo is gone and Edmonton BMW said nothing wrong .Got a call from GM of Edmonton BMW that i was rude to his staff.well Mr if you pay so much for a car and it does not run right and at the time of purchase was told loaner cars are free what is a customer suppose to do .Take a bus or a taxi everywhere .Come on Edm BMW learn from Bavaria. More

What a shame These guys are ruining the name of the BMW .please don't ever dare to buy vechical from this particular dealership they are the biggest blackmailers, These guys are ruining the name of the BMW .please don't ever dare to buy vechical from this particular dealership they are the biggest blackmailers, rude , unprofessional, I don't understand the owner of this dealership is sleeping. I know more than 10 people who are disappointed by their service. More

Good service I was dealing with Terry Mah the general sales manager he is a wonderful man and was very helpful with my BMW lease. The customer service of this deal I was dealing with Terry Mah the general sales manager he is a wonderful man and was very helpful with my BMW lease. The customer service of this dealership and of the staff is second to none. I would highly recommend this dealership to anyone interested in a premium vehicle. More

Sleezy Stereotypical Sales Tactics When you google "car dealership nonsense", Edmonton BMW is using this as their guide book. Their sales team is clearly under-educated for they presen When you google "car dealership nonsense", Edmonton BMW is using this as their guide book. Their sales team is clearly under-educated for they presented a "DEAL" that they felt was absolutely sensible. I said nothing, I just left. I was attempting to trade in a low mileage 535i and get into something else. They came back and assessed my trade-in at $35k!! About 10-12K higher than every other dealer... awesome right! Then they print out their offer and you quickly recognize the MSRP on the vehicle they want to put you in is about $10-12K higher than anywhere else. Clearly they thought I was an idiot getting sucked in by this inspiring trade evaluation. They're going to manipulate numbers. They're going to be nice initially, then ruthless once you offer resistance to the deal. Bipolar salesmen, awkward two-on-one sales tactics, and generally awful experience. More

Terrible! This dealership is TERRIBLE! I've had every type of stereotypical experience a dealership could offer. From dishonest salesmen, to shotty work to terr This dealership is TERRIBLE! I've had every type of stereotypical experience a dealership could offer. From dishonest salesmen, to shotty work to terrible customer service. From the very beginning they told me I was going to be having 0.9% interest, which I'm actually sitting at 5.5%. I got my brand new 2013 3 series and they had scratched the rear bumper and did a terrible job filling it in. I told Richard (The salesmen that sold me the car) about it then they said they would fix it. I took it back to the dealership and they got it fixed by one of their body shops. The work looked good, so I took it back home, had it for a week. Washed it for the first time, dried it with a microfiber towel and the PAINT WAS CHIPPING. I was pissed. A brand new car and the paint was peeling. So I called Richard back (who was very rude about the whole thing) and told him that it was unacceptable and that I did not want them to touch the car again because obviously if they couldn't do it right the first time they will probably do it wrong again. So I got them to pay for the work to get done in a body shop of my choosing and for them to pay for my rental. I had more bad experience after another, like trying to get a hold of ANYONE in the dealership. No one would pick up there phones, you leave a voicemail and they won't return your call. Bad shuttle services, I've had multiple occasions where it took them forever to pick me up from where they drop me off. I finally got so fed up with this dealership that I went to Bavaria BMW. Had nothing but good experiences there. I needed to get some check ups done on my car as the car is almost 4 years old now. I called both dealerships and Edmonton BMW could get me in for the date that I requested. So I figured I give them another shot after a year or 2 of not being there. So I went back there on May 6th to get my car service. Dropped it off, and got shuttle'd to West Edmonton Mall. I watched a movie to past some time until my car was done. They called me at 12:20 saying it was done and that the shuttle will call me to get picked up. I still had 30 minutes left on my movie but figured I should make my way back to where the guy dropped me off. So I grabbed a coffee and went to the exact location where the guy dropped me off and where he told me he was going to pick me up. An hour went by and I wondered where the xxxx this guy was. I called the dealership several times and no one in the service department would pick up. Left a voicemail, but didn't get a call back. Finally I called back again and spoke to the service department receptionist. Told her that I was still waiting, and she sent a different driver than who dropped me off. This guy didn't know where I was. He finally found me and by the time I was back to the dealership it had been over 2 hours. It took them 2 fricken hours to get me back from when the car was done. I was furious, I spoke to Carmen (my service advisor) about how pissed I was she kind of just shrugged me off and just basically told me that she did what she could with the circumstances. I told her I didn't know what to do, if I should walk out of there and never come back, or if I should speak to her manager. She told me her supervisor would call me on Monday. In writing this review it is now Wednesday, the supervisor was supposed to call me 2 days ago. I even emailed the supervisor with the whole situation that had happened and I haven't received a phone call or an email back. I don't think I've ever dealt with such an unprofessional place of business. With a name like BMW you would expect amazing customer service. I would NOT recommend this dealership to anyone, I would tell them to run away from this place and go to ANYWHERE ELSE! More

AAA customer service when buying my first BMW. I purchased my first ever BMW at edmonton BMW. I was in the market for a previously owned 4 series. I had been studying prices on this specific cars f I purchased my first ever BMW at edmonton BMW. I was in the market for a previously owned 4 series. I had been studying prices on this specific cars for a few months before I decided to walk into any dealership. I reviewed a few cars on the Edmonton BMW site and the auto trader site. When I stepped into the dealership I was greeted by staff with friendly hellos. I was introduced to terry shortly after. Terry had asked how my day was and introduced me to my salesman Connor. From the beginning, Connor was professional,polite, and a pleasure to deal with. I was always greeted with refreshments and prompt service. The car was washed and ready to go for a test drive. I didn't have time to test drive that night but Connor quickly went over the features and I confrmed I was ok with the color, as my options were limited. The next day the test drive was spot on, and negotiations began. I had let them know they had two diff sale prices on two different websites. Sam and Connor were upfront and honest and started negotiating with me at the lower price That was advertised. From there I told them what I was after for a payment and $5000 down and we went from there. Sam and Connor knew I was a serious buyer and they respected my counter offers and the sale was great for both sides. They made there profit as they should and I received a great car with low mileage and my specs I was looking for. When we began to finalize everything Connor had gone around the car with me to inspect for damages dings and scratches or blemishes. He made note of everything that I had pointed out. EVERYTHING WAS TAKEN CARE OF FROM BUMPER TO BUMPER. The detail shop did a great job. I couldn't be happier with the prompt service and call backs from Connor. My service reports from the car were presented to me and my Sirius xm radio was extended at no charge from the guys at Edmonton BMW. Connor is a hard worker who wants to meet all your needs when purchasing your BMW. When I got to finance to finalize payments, Brianna was no different than the others when I met her. Her friendly smile and service was second to none and the transition was seamless to wrap the deal up. The plate was taken care of along with my registration. Her professional attitude did not go unnoticed. Everything was explained to me before signing all documents. More

Over the Top - Bucket List "Check" I always talked about owning a Beemer Convertible, so when I turned 65, my friend and I came in "just" to look, well, the rest is history. First of I always talked about owning a Beemer Convertible, so when I turned 65, my friend and I came in "just" to look, well, the rest is history. First of all Richard and I went for a test drive and he was amazing explaining the car and building my confidence. I have not met anyone in sales so personable, generous, honest and accommodating from beginning to end. I couldn't have asked for better service at a dealership. Thank you, Richard!! Peter, went out of his way to provide me with extended Sirius XM service (really appreciated) and was very knowledgeable, excellent in simplifying the details of operation of this amazing vehicle and was very patient in providing all the answers to my many questions. Left me with a kind, genuine, "call me anytime" if I have further questions. Thank You Peter!! Briana in financing was awesome. Provided excellent service!! Friendly, down to earth and proficient in her line of work. Made the financial transaction less stressful, by providing the necessary preliminary details and then finalizing by registering and providing a new plate, saving me the extra mile. Thank you Briana!! All in all, I am grateful and appreciate the BMW hospitality and recommend everyone should own a BMW, specifically from EDMONTON BMW, and specifically a 435i xdrive Cabrio. Love it!! More

NO CAR On January 28,2017, My wife and I spent 6 hours customizing and picking out a vehicle with Justin Roh, the sales person. We agreed on a purchase price On January 28,2017, My wife and I spent 6 hours customizing and picking out a vehicle with Justin Roh, the sales person. We agreed on a purchase price of $55500.00. After that our salesperson went to his manager Sam and told us that we missed the February production, but our vehicle would go into the March production. Allowing us to have the vehicle delivered byApril 30, 2017. On April 11, 2017 my wife called the dealership to check on the status of the vehicle. She left a message with Briannna Miller, and a call was returned by Carla, informing us that our vehicle had not even gone into production yet. At that point I emailed Brianna and said that we were extremely confused by this, and it's best if we cancel the deal at this time. At that point Sam called me, stating that the car would go into production mid-May, and we would not receive it until mid-July. I told him this was unacceptable,that we had not heard from anyone at the dealership regarding the lateness of the delivery; we had in fact not heard from anyone since our initial visit in January. I requested a refund of the initial $5000.00 deposit and told him to cancel my order. At this point Sam tried to talk me out of cancelling, however as I explained to him, receiving a convertible in the middle of July in Edmonton was useless. I said I would wait until the fall to reorder and have the vehicle in the spring, not dealing with his dealership because of the lack of communication for three months. It is now April 18, 2017; I have called visa, and there is no refund showing on my credit card. I called Sam back at 1:00pm today. At 2:00pm a Terry called me back from the finance department and told me they couldn't process the refund because they didn't have a credit card number. This being the same credit card they took the initial deposit from. In the one weeks time, no one from the dealership called me to notify me they couldn't process the refund. I have since called visa again, and there is still no refund. I ask the dealership to send me proof of the refund and that still hasn't happened. This appears to be a breach of the free trade agreement. This dealership seems to be very good at selling vehicles they cant produce and taking deposits they cant refund. More