Downtown Toyota

Excellent Customer Service from Tony We spent a couple of months researching different new vehicle makes and models. We did a lot of research online, visited different dealerships, and cr We spent a couple of months researching different new vehicle makes and models. We did a lot of research online, visited different dealerships, and created a spreadsheet to compare our options. We decided on a Toyota model (our first Toyota), and a specific trim level and colour. We did an online search of the new vehicle inventory at a dozen Toyota dealerships to see which dealership had in stock the exact vehicle we were interested in purchasing. Downtown Toyota had the vehicle in stock. Next we had to decide who at Downtown Toyota we wanted to deal with, as we had no connections to anyone at the dealership. We looked at the list of sales people on the Downtown Toyota web site. The photo of Antonio Polera looked warm and welcoming. We called Antonio (Tony) and scheduled an appointment for a test drive. When we arrived he greeted us warmly and had the demo vehicle ready. As we drove the vehicle Tony sat in the back seat pointing out the vehicle’s features and thoroughly answered all of our questions - he knew the product he was selling. He also asked us questions to get to know us as his customers. The inventory vehicle we wanted was not on the lot; it was in the dealership compound. After our visit Tony went to the compound, took a video of the vehicle and emailed it to us. That was a nice touch. When we went back a week later he had pulled the vehicle from the compound so we could see it at the dealership. We negotiated the purchase that evening. We kept Tony past closing time and while we were in the business office completing the paperwork, Tony sat with our children. Tony was also very attentive when we picked up the vehicle and helped with a last minute request to buy and install snow tires. Tony understands the fine art of customer service, which is rare today. Tony sets the customer service bar that every salesperson should aspire to. If you are interested in a Toyota, we highly recommend you deal with Tony Polera at Downtown Toyota. More

A very good experience buying a new Toyota SUV I recently bought a new 2018 RAV 4 at Toyota on Front with the help of my agent, Jason Zhang. I really appreciate his professional suggestions and hi I recently bought a new 2018 RAV 4 at Toyota on Front with the help of my agent, Jason Zhang. I really appreciate his professional suggestions and high quality of services. He used customer-friendly and professional manner and guided me through the whole process. I found it was a worry-free experience from every aspect, e.g. firstly comparing cost, values and features then choosing right type, setting a quick road trial, smart financing plan with attracted promotion, VIP card for future maintenance,etc. The last not the least, it is fun to drive and everyday is a wonderful day on RAV4! Thank you Jason.!Thanks Toyota On Front Keep up the great job More

Richard Clements at Downtown Auto Group As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in making the purchase of a Rav4. I am pleased with the purchase and would highly recommend Richard. Sincerely Norm R. More

Service on rotors done deemed unnesessary I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear rotors need a machine job due to some rust. I thought it was serious. Boy, how misleading I was going through. After the service I was charge $530.46 for a service that was so unnecessary. I looked at the front rotors and they looked the same with same rust. After driving for a few days the rust was gone. I later wrote to the manager, Jenan Culic and upper management, Jessica Cox but they all refused to correct admit the problem. I complained to Better Business Bureau and it can only do nothing, I complained to Ministry of Consumer Service(an agency suppose to protect consumers from unlawful practices) and again they say they cannot do anything about it. I am vey sure that this Downtown Toyota at 677 Queen Street East, have done many unsuppected and unnecessary services/repairs and charge the customers a consideratble amount of money. When I bought my car from this dealership, The salesman told me the GPS is using the software from NASA. What a lie that cause me a $1,000.00 for this option. It always give me a bad direction to where I want to go. It does not even know where my house is. I have to use a near by address to gps to my house. What a dishonest dealership!!!!!!!! The manager even dared to tell me to come to the same dealership in order to maintain the resale value of my car. My best advice is "stay away from Downtown Toyota" . Go to the Toyota dealerships in uptown where they are more honest. It is advisable to go to another Toyota ship for a second opinion. More

Excellent customer services I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and Moshon. I like how they communicate with customers. Very helpful. I bought my second car here With the help of these two. People told me to shop outside Toronto but I’m glad I didn’t because I’m very happy with the service and had very good experience. Thank you Downtown Toronto! Sem More

Fantastic customer service This is Kazi. I recently have my Toyota Corolla SE. I have visited many dealerships including Honda but Kentaro gave me best service and price. We are This is Kazi. I recently have my Toyota Corolla SE. I have visited many dealerships including Honda but Kentaro gave me best service and price. We are very happy to have our new car. I recommend to all to stop by Downtown Toyota and talk to Kentaro Hoshimi before have your dream car. More

Thanks Kentaro This was our first car in Canada. I was tired of trying with all the dealerships. Then I chose Kentaro Hoshimi to buy the new RAV4. Kentaro was sensi This was our first car in Canada. I was tired of trying with all the dealerships. Then I chose Kentaro Hoshimi to buy the new RAV4. Kentaro was sensitive to my needs, followed through on his promises. Right from the trial to final deal ,he was very patient and thorough. He is very humble and honest. I would highly receommend him to future buyers. More

Javed is the King Fantastic service year after year! Javed was a lifesaver waiting for me in the pouring rain at closing time last night, doing a follow up this morning Fantastic service year after year! Javed was a lifesaver waiting for me in the pouring rain at closing time last night, doing a follow up this morning. Thank you Javed and Toyota ?????????? More

Improvement is needed to be better! I’ve called multiple times and left messages and never had a single follow up call back. Dealing with warranty issues after purchasing a new car throu I’ve called multiple times and left messages and never had a single follow up call back. Dealing with warranty issues after purchasing a new car through them. I’m feeling as though they are only in it for the sales rather then long term relationships with their customers. More

Great Service A big shout out for the excellent service I received from ADAM HERDAN (fixed operations manager, Weitzes Toyota), ASSAD MAHMOOD (service advisor, Weit A big shout out for the excellent service I received from ADAM HERDAN (fixed operations manager, Weitzes Toyota), ASSAD MAHMOOD (service advisor, Weitzes Toyota) and KEN HO (fixed operations manager, Downtown Toyota). I purchased a one year old Sienna in May of 2017 from Downtown Toyota. After a few months I noticed some issues with the brakes. I went to my regular local dealership (Weitzes) to try to address it. Although the work required was not all covered by warranty, the two dealerships communicated with eachother and took care of all my needs without any cost. And I did not have to drive all the way downtown to get the work done. Weitzes took care of it for me! Great service from Adam H., Assad M. and Ken H. You made it easy for me. I appreciate it. - from RANDAL S More