Downtown Toyota

My service advisor is Gurneet. He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointme He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointment is with another advisor Lamar has been the sole person working out the few interior rattles in my 3 RAV4s and infotainment issues. I have never experienced a technician with this extreme level of dedication , knowledge and customer service. He will get to the root of your rattles and fix them. I’ve had 9 Toyotas since 1986 and a couple other makes before that and he is the most dedicated and customer friendly tech I’ve ever met. Gurneet and Lamar are a wonderful pair. They both deserve 5 stars, but my raking of 4 stars is for the overall dealership experience thus far More

I have bought 3 current generation Rav4 from this dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring e dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring everything is fine. What a great call to receive. She is a recent hire and I did not get a call from a manager from my previous two purchases. I had one issue with this most recent purchase and Judy listened, was empathetic and did her best to make it right. Judy is a huge asset to Downtown Toyota and is a great representative of Downtown Toyota. More

Recently, on 2 separate occasions I brought my vehicle for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Man for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Manager, Javed Khan leads by example at this dealership where they truly work as a "Team Toyota" to deliver the best customer experience. At Downtown Toyota, they are exemplars of "Customer Interface" done well! Thank you. 10 out of 10!! More

Corrupt management and service team. They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go the They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go there. Corrupt, lying xxxx. More

The sales were very good, they gave me good advice, and the service was very good. I got the car I reserved within a month. the service was very good. I got the car I reserved within a month. More

Alex Wang was an amazing employee and got us our 23 highlander pretty quick would definitely recommend him highlander pretty quick would definitely recommend him More

Bought 3 Toyota vehicles, 06 sienna, 18 rav4, 23 highlander, from Alex Wang, a nice salesman. Toyota vehicles are good quality, less maintenance, up to million mileage, durable and comfortable, eff highlander, from Alex Wang, a nice salesman. Toyota vehicles are good quality, less maintenance, up to million mileage, durable and comfortable, efficient gas consumption, and perfect performance. Now I have highlander, shining body and design. Thanks to Toyota, take its users as themselves, building the vehicles as if they use them. Toyota vehicles have higher value than other ones, cz their reputation, quality and durability. So, Toyota vehicles that run on road dominate most. More

I’ve solely owned Toyota vehicles since 1986. My son, following my footsteps, wanted to buy his first ever vehicle, a Rav4. I finally convinced my in-laws to buy Toyota and they bought a 20 My son, following my footsteps, wanted to buy his first ever vehicle, a Rav4. I finally convinced my in-laws to buy Toyota and they bought a 2018 Limited Hybrid RAV4 from Antonio (Tony) Polera. I was there upon my in-laws request and remember Tony being very kind, patient, professional and knowledgeable. So I made an appointment for my son and I with Tony. As remembered, he was very kind, friendly, funny, professional and knowledgeable. My son and I took a Rav4 for a test drive and my son ordered a 2023 grey Rav4. Tony then introduced us to the sales manager Kal Rais and finance manager Daniel Zlatkine. As Tony, Kal and Daniel were kind and professional and NEVER pushy. They provided information, listened to us and were respectful. As this was a special moment for my son and I (my son’s first every vehicle and joining the Toyota family), I am so grateful that Tony, Kal and Daniel made this buying experience an excellent one. As a joke, trying to trick family and friends into thinking my son bought the beautiful Supra, Tony suggested a photo to send to my in-laws and others. About 50% of the people it was sent to believed it! Oh and my son sat in the new Tundra with the updated multimedia display and he fell in love with that truck. He said he sees a Tundra in his future. I will update this review through to the end upon the delivery day More

I wanted to lease a new car. After a 1000 CAD deposit. I spent almost one hour doing the application with them, they told me they would contact me in two days to confirm or to no After a 1000 CAD deposit. I spent almost one hour doing the application with them, they told me they would contact me in two days to confirm or to notify me if somehting went wrong. They didn't reach out for over 4 weeks and when I wrote the salesman inquiring on the status, he just replied "sorry I will have to give your deposit back". After reaching out to the admin/finance, they gave me some bs excuse about how Toyota Canada didn't approve the sale because my business is auto related (I sell used tractor truck parts). I understand if Toyota Canada didn't approve the lease, but that is no way of treating people. More

Bought a car from them that was Certified Pre-Owned. Straight up caught the sales person lying to me about some of the details, but only after I had already driven off the lot with the vehicle and fully Straight up caught the sales person lying to me about some of the details, but only after I had already driven off the lot with the vehicle and fully paid. Leaves me with an icky feeling, knowing someone lied directly to my face just to make a sale. Would not recommend. Sales person reported to Tola (used car manager) who I'm certain was advising them on how to push me to close the deal. More