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Destination Toyota Burnaby

Burnaby, BC

4.1
163 Reviews

4451 Still Creek Drive

Burnaby, BC

V5C 3Y5

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163 Reviews of Destination Toyota Burnaby

August 01, 2021

I walked in the dealership with little knowledge of what I wanted. Steve was very instrumental in helping me select the best vehicle fit for my need. Very open and communicative throughout the process. More

by Ethan L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Y
Aug 02, 2021 -

Destination Toyota Burnaby responded

That's good to hear. Glad Steve and team were able to help :)

August 01, 2021

Could be more user freiendly, such as kids play area. Most customer looking to purchase a new car are family oriented. Play area for kids and drink or snacks for kids would increase the experience in all More

by NiuB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lina Ouyang, Sales Department
Aug 02, 2021 -

Destination Toyota Burnaby responded

Thanks for sharing that. We will pass along your thoughts to management.

July 31, 2021

Destination Toyota Burnaby made my leasing experience very quick and efficient. I was moving from out of province and required a car quickly. He was able to answer all my questions and get me the perfect More

by C. S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Dang, Sales Department
Jul 31, 2021 -

Destination Toyota Burnaby responded

Spectacular! Melvin will love the positive feedback :)

July 31, 2021

Everyone in the dealership were please to help, they were really helpful on choosing my vehicle and they explained me well how the process would be to get my new Toyota, dealership 100% recommend More

by lilianagg7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Department
Jul 31, 2021 -

Destination Toyota Burnaby responded

Thanks for sharing your experience :)

July 30, 2021

Young helped us get out sienna van hybrid. She was excellent in getting us the price point we wanted and she communicated thoroughly with us! Really loved the customer service! More

by Shania
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Department
July 29, 2021

I'm very happy with the new car I purchased in your Dealership! Thanks for the good service, nice discount and great customer support. Wesley Cheng, my product advisor, provided me with all informati More

by Julia D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Department
July 29, 2021

A very friendly environment to purchase a vehicle with excellent help and very professional staff. A great experience transitioning from owning Hondas for decades to Toyota. Vanessa was Excell in purchasi More

by Rdong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa, Phoebe, Jim Sali, Sales Department
Jul 29, 2021 -

Destination Toyota Burnaby responded

That's great! Thanks for taking the time to share :)

Jul 29, 2021 -

Rdong responded

Rdongent@hotmail.com

Jul 29, 2021 -

Rdong responded

Rdongent@hotmail.com

July 28, 2021

I’m a serious car buyer - yesterday was the 2nd time I walked. 1st time, no one offered to greet or assist, 20 minutes. bought an Acura. serious about RAV4, not on display, no offer to show me one. Nev More

by bigbriar
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Department
Jul 28, 2021 -

Destination Toyota Burnaby responded

Sorry to hear that. It has been very busy and tough to get staffed up correctly but that isn't the customers fault and we need to be better helping everyone who comes in. Appointments sometimes get priority and I would gladly review your situation with the General manager if you care to share any other details. dtbfeedback@destinationauto.ca

Jul 28, 2021 -

bigbriar responded

thank you for taking note. I am still looking for a vehicle. RAV4 was high on my list. I suggest you have a knowledgeable greeter AT the entrance… to welcome and direct the customer. It would soften anxieties as well as offer a sense of importance to the customer. Good Luck with that … Cheers, BigBriar

July 27, 2021

Great service and lovely dealership! Chris was super helpful for making the decision on what car to get, he was great for providing all the options in a clear and concise manner. More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Holmsten, Sales Department
Jul 28, 2021 -

Destination Toyota Burnaby responded

That's great to hear. Thank you for choosing us!

July 26, 2021

Very good experience in buying a car from this dealership. the process was smooth, and the car was ready for pick up with all the requested features in a few days. Martin Grinberg was absolute More

by Shervin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Grinberg, Sales Department
Jul 26, 2021 -

Destination Toyota Burnaby responded

On behalf of Martin thank you very much and thank you for choosing us :)

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