Crosby Volkswagen

When my old car finally died, I knew I wanted to replace it with a Volkswagen. A friend suggested we go see Vinny because they had received great customer service from him when they bought their Jetta. Wh it with a Volkswagen. A friend suggested we go see Vinny because they had received great customer service from him when they bought their Jetta. When we walked into Crosby's showroom, and there he was. He greeted us in an unassuming, non-threatening way, not to mention he had a great big genuine smile on his face. He listened to us explain what we were looking for and made some suggestions for test drives. He took the time to really explain the different options and packages and never once did we feel like we were being 'sold to'. I felt like we were old friends and I trusted him completely. I decided on the Passat, expressing that there was a time constraint and I would need it right away. The dealership didn't have what I wanted in stock at the time, and took the time to find one at another dealership, making arrangements for a trade. Unfortunately, because of the bad weather the week of January7th, delivery of my car was delayed by a few days. The dealership suggested that I rent a car until mine came in and they offered to pay for it! Kaitlin was excellent to deal with as well, as she explained all the bells and whistles on my Passat and went through all of the required paperwork. I have heard from both Vinny and Kaitlin since I drove away and I would not hesitate to send anyone that is looking to buy a Volkswagen to Crosby Volkswagen. I can assume I am not the only one that feels this way because I see an awful lot of Crosby Volkswagens and Audi's on my daily drive to Mississauga. Thanks for all of your help and for making me feel special! More

Erik, along with the whole tream, was fantastic! He was extremely helpful, friendly, knowledgable and patient. He explained everything to us and ensured we had all the information we needed to make the bes extremely helpful, friendly, knowledgable and patient. He explained everything to us and ensured we had all the information we needed to make the best choice. We never felt pressured or rushed in any of our research or during the decision making process. From our initial conversations to the hand off of the keys, it was a fantastic experience. I would definitely recommend this dealership to friends and family. Loving our new car! Thanks! More

Vinny Luka is a no-nonsense business oriented sale representative. He respected the time frame I had to work with and his quick professional turn around time was impressive. Vinny and Crosby Volkswage representative. He respected the time frame I had to work with and his quick professional turn around time was impressive. Vinny and Crosby Volkswagen won my business because of fast response e-mail quote (had quote from Vinny in 15minutes), best price first time, fast delivery, great customer care from start to finish! I have recommended Crosby Volkswagen to many of my colleagues, family and friends already and will not hesitate to refer business in the future as well. Thx Vinny for listening and delivering exemplary salesmanship! More

It was pleasure dealing with Conrad. He is the salesman who is very honest and he works hard to meet the customers expectations. It is always easy when you negotiate with dealer who shows respect for the b who is very honest and he works hard to meet the customers expectations. It is always easy when you negotiate with dealer who shows respect for the buyer. More

Conrad was the easiest sales rep I have dealt with. If you are looking for a no bs experience he is the guy to see. Thanks again for making this easy and enjoyable! you are looking for a no bs experience he is the guy to see. Thanks again for making this easy and enjoyable! More

From the employees in the sales department, to the service department and the owner himself, Crosby Auto Group (VW) is an exceptional dealership in Kitchener, Ontario. I drive over an hour to have my service department and the owner himself, Crosby Auto Group (VW) is an exceptional dealership in Kitchener, Ontario. I drive over an hour to have my VW Diesel serviced and that in itself saids alot. This year was my 1st year of purchasing a new VW and I absolutely love it. If your looking for great service, a great loyalty rewards program and a professional/friendly environment, take a drive and see for yourself what an amazing dealership this is. (Nadia, Hamilton, Ontario) More

Right from the minute I entered the showroom I felt comfortable, and at ease. We were directed to Vinny who greeted us with a firm hand shake and a warm smile. He answered all my questions, and discu comfortable, and at ease. We were directed to Vinny who greeted us with a firm hand shake and a warm smile. He answered all my questions, and discussed the different car options available to me. I was sold on the car after a test drive. Vinny handled the paperwork, and introduced us to Andrea. Andrea explained our payment options and helped me choose the right after market products which best suited my life style. Vinny was able to locate my new vehicle quickly, and on pick up day I met Kaitlin. She was very friendly and patient with me as we went through the features of my new car. Crosby has a great team of people, I will definitely recommend them and will use them again when the need arises for a new vehicle More

Had a breakdown on a return trip from Toronto to Indianapolis on Hwy. 401. I got off at Kitchener, found Crosby VW, took my car in. Within an hour, they told me exactly what happened to my car, or Indianapolis on Hwy. 401. I got off at Kitchener, found Crosby VW, took my car in. Within an hour, they told me exactly what happened to my car, ordered the part and told me it would be ready in the morning. Ian took the time to not only find me a hotel, but also get a discount on the hotel (wonderful room by the way). Crosby drove me to the hotel and called in the morning to say my car was ready, picked me up at 11:00 am and I was on my way. Ian just stepped up because he could see how frazzled I was and took care of everything for me. I can't thank him enough for his kindness and for the service I received while there. I drive from Indianapolis to Toronto and back once a month and hope to be able to use Crosby for regular VW service in the future. More

I cannot say enough about the customer service that I received from Conrad, Kaitlin and Andrea on my first car purchase. Each of them were professional and courteous and made my Jetta an easy choice on received from Conrad, Kaitlin and Andrea on my first car purchase. Each of them were professional and courteous and made my Jetta an easy choice on the car I chose to drive off the lot. I had started my search close to home, but found out quickly why it was worth the drive to KW. From each of their prompt responses to my emails (there were a lot of them) to Conrad willing to show the car on a holiday; I knew this was going to be the right choice. When I met them to pick up the car, Kaitlin was super friendly and showed me all the little details on the car and Conrad could not have been a more professional individual and eased my nervousness about car dealerships in general. Hands down one of the best experiences I have had and I cannot thank this team enough for the best customer service I have experienced in years. More

- Smooth sales without any issues - Friendly staff and - Smooth sales without any issues - Friendly staff and very helpful and provided a good overview of the vehicle - First diesel auto purchase and so - Smooth sales without any issues - Friendly staff and very helpful and provided a good overview of the vehicle - First diesel auto purchase and so far I am enjoying it More