Crosby Volkswagen

I recently bought a used Volkswagen EOS from Crosby Volkswagen Dealership in Kitchener. I live in Ottawa, so it was challenging to consider purchasing a car so far away. However, dealing with Andrew Volkswagen Dealership in Kitchener. I live in Ottawa, so it was challenging to consider purchasing a car so far away. However, dealing with Andrew Somerton made it all possible. He provided me with sale options that I did not know existed, he did the extra work to align everything to make it happen within the time I had available. He was reassuring, patient and on the day of purchase he delivered as promised. He is honest, accurate and extremely accomodating. Today, I am driving my EOS with a smile... Thank you Andrew and to your team! DAS AUTO!!! More

Vinny is a friendly, thorough and honest individual who isnt just interested in selling you one car now, but 5 cars over the next 15 years. I found him to be effective at making me feel comfortable and fin isnt just interested in selling you one car now, but 5 cars over the next 15 years. I found him to be effective at making me feel comfortable and finding the best solution for my requirements. My only concern is that we would prefer to deal with vinny when we upgrade to an audi and he is on the volkswagen side :( More

Having been to several VW dealerships in Ontario throughout the years, I can honestly say that Crosby is far above the rest. I was introduced to Vinny through a friend of mine. He was always there t throughout the years, I can honestly say that Crosby is far above the rest. I was introduced to Vinny through a friend of mine. He was always there to answer a question and help out with the my decision. I found the difference between Crosby and Others is that the employees, as a whole give you personalized attention and service. The whole process was really easy, as it should be. I found a vehicle I liked, emailed Vinny, went to test drive it, arranged for financing, VW Crosby called me to set up delivery, I went to pick it up and I was off on my merry way, could not have been simpler. My parents who have purchased many cars in their time also mentioned that they would go back to Crosby to purchase a vehicle in the future because the experience was so different than other dealerships. More

I came to the dealership having purchased a vehicle there many years ago. The salesperson was very knowledgeable and friendly. Based on the type of vehicle and price range I was looking for, he showed me nu many years ago. The salesperson was very knowledgeable and friendly. Based on the type of vehicle and price range I was looking for, he showed me numerous vehicles and options, and explained the various features and benefits of each one, and the price. He also very clearing set out for me the various payment options available to me. The information I received was given in such a way that there were no surprises when it came to signing the actual documents. I found all the staff to be very knowledgeable and friendly. I would hightlyt recommend your dealership to others. More

The car buying experience was great , the entire Crosby team was easy to work with. Erik stands out for great communication with me ,he answered all my questions so thoroughly that l was confident enough t team was easy to work with. Erik stands out for great communication with me ,he answered all my questions so thoroughly that l was confident enough to buy the new car on line with out seeing it in person More

My wife and I moved from Nova Scotia to Kitchener, Ontario back in April 2013. We knew that a second vehicle was needed and preferred an SUV. Our research pointed us to 3 2013 models (Honda CR-V tha Ontario back in April 2013. We knew that a second vehicle was needed and preferred an SUV. Our research pointed us to 3 2013 models (Honda CR-V that we currently drive, Toyota RAV4, and a VW Tiguan. I had already test driven the Tiguan as well as the CRV back in Nova Scotia. I was really searching for a dealership for the after service. I went into Crosby VW and was immediately impressed with my first impressions. The dealership was bright, clean, and busy with clients. And the staff were very friendly. Vinny Luka was the salesperson that saw me and I told him what I was looking for. I wanted a Tiguan, Comfortline, with some extra options. I had “built” the model from the website with a price quote. Vinny asked a few questions and reviewed inventory and price. He offered a test drive but one wasn’t necessary. I found him very knowledgeable and accommodating. We did not negotiate a firm price as I had 1 more stop to make…the Toyota Dealership. That experience was not good. I went in to the nearest one but the atmosphere was a little unfriendly. Took me awhile to “get noticed” and longer to arrange a test drive. The service was not great and influenced my decision to go with the Tiguan. I went back to Crosby that afternoon and saw Vinny. We discussed pricing and we had a deal within 40 minutes. I had to wait until the type and colour I wanted could be built…which was into June, but Vinny kept in touch by email all the way through. I would definitely recommend this dealership and Vinny to anyone who is looking for a VW, and for the excellent service they are known for. More

When my old car finally died, I knew I wanted to replace it with a Volkswagen. A friend suggested we go see Vinny because they had received great customer service from him when they bought their Jetta. Wh it with a Volkswagen. A friend suggested we go see Vinny because they had received great customer service from him when they bought their Jetta. When we walked into Crosby's showroom, and there he was. He greeted us in an unassuming, non-threatening way, not to mention he had a great big genuine smile on his face. He listened to us explain what we were looking for and made some suggestions for test drives. He took the time to really explain the different options and packages and never once did we feel like we were being 'sold to'. I felt like we were old friends and I trusted him completely. I decided on the Passat, expressing that there was a time constraint and I would need it right away. The dealership didn't have what I wanted in stock at the time, and took the time to find one at another dealership, making arrangements for a trade. Unfortunately, because of the bad weather the week of January7th, delivery of my car was delayed by a few days. The dealership suggested that I rent a car until mine came in and they offered to pay for it! Kaitlin was excellent to deal with as well, as she explained all the bells and whistles on my Passat and went through all of the required paperwork. I have heard from both Vinny and Kaitlin since I drove away and I would not hesitate to send anyone that is looking to buy a Volkswagen to Crosby Volkswagen. I can assume I am not the only one that feels this way because I see an awful lot of Crosby Volkswagens and Audi's on my daily drive to Mississauga. Thanks for all of your help and for making me feel special! More

Erik, along with the whole tream, was fantastic! He was extremely helpful, friendly, knowledgable and patient. He explained everything to us and ensured we had all the information we needed to make the bes extremely helpful, friendly, knowledgable and patient. He explained everything to us and ensured we had all the information we needed to make the best choice. We never felt pressured or rushed in any of our research or during the decision making process. From our initial conversations to the hand off of the keys, it was a fantastic experience. I would definitely recommend this dealership to friends and family. Loving our new car! Thanks! More

Vinny Luka is a no-nonsense business oriented sale representative. He respected the time frame I had to work with and his quick professional turn around time was impressive. Vinny and Crosby Volkswage representative. He respected the time frame I had to work with and his quick professional turn around time was impressive. Vinny and Crosby Volkswagen won my business because of fast response e-mail quote (had quote from Vinny in 15minutes), best price first time, fast delivery, great customer care from start to finish! I have recommended Crosby Volkswagen to many of my colleagues, family and friends already and will not hesitate to refer business in the future as well. Thx Vinny for listening and delivering exemplary salesmanship! More

It was pleasure dealing with Conrad. He is the salesman who is very honest and he works hard to meet the customers expectations. It is always easy when you negotiate with dealer who shows respect for the b who is very honest and he works hard to meet the customers expectations. It is always easy when you negotiate with dealer who shows respect for the buyer. More