Crosby Volkswagen

Best dealership I've EVER bought a car from! Erik was my sales associate. Great guy - down to earth, patient and super informative! The rest of the staff also made the experience great by jumping Erik was my sales associate. Great guy - down to earth, patient and super informative! The rest of the staff also made the experience great by jumping in any chance they had to ensure I was content and taken care of. You really get a good family feeling at Crosby VW. I've purchased 2 vehicles from there and have nothing but great memories of the experiences. Thank you Crosby, you take away the stress of buying a car each and every time. More

My black beauty/and Andrew S. Andrew is a very honest straight forward shooter of a salesperson Enjoyable buying my first new car with no hounding of options I wasn't interested i Andrew is a very honest straight forward shooter of a salesperson Enjoyable buying my first new car with no hounding of options I wasn't interested in I would buy again with sales person like him More

Worth the drive. I was referred to Crosby VW by my father and decided to buy my car there (even though I live about an hour away). Vinny was great at following up with I was referred to Crosby VW by my father and decided to buy my car there (even though I live about an hour away). Vinny was great at following up with me whenever I had a question about the car purchase. When it came time to pick up the car, I was on a time crunch. Kaitlin and Vinny had everything ready and organized before I even arrived so I was able to get in, sign the paperwork and then get off to my next meeting. Definitely a pleasure!! More

Vinnie's service was fantastic. We told him what we were looking for and he didn't pressure us for any additional features. The process was very simple and it was a pleasure dealing with Vinnie. I wo were looking for and he didn't pressure us for any additional features. The process was very simple and it was a pleasure dealing with Vinnie. I would recommend the dealership and Vinnie to friends and family! More

I recently bought a used Volkswagen EOS from Crosby Volkswagen Dealership in Kitchener. I live in Ottawa, so it was challenging to consider purchasing a car so far away. However, dealing with Andrew Volkswagen Dealership in Kitchener. I live in Ottawa, so it was challenging to consider purchasing a car so far away. However, dealing with Andrew Somerton made it all possible. He provided me with sale options that I did not know existed, he did the extra work to align everything to make it happen within the time I had available. He was reassuring, patient and on the day of purchase he delivered as promised. He is honest, accurate and extremely accomodating. Today, I am driving my EOS with a smile... Thank you Andrew and to your team! DAS AUTO!!! More

Vinny is a friendly, thorough and honest individual who isnt just interested in selling you one car now, but 5 cars over the next 15 years. I found him to be effective at making me feel comfortable and fin isnt just interested in selling you one car now, but 5 cars over the next 15 years. I found him to be effective at making me feel comfortable and finding the best solution for my requirements. My only concern is that we would prefer to deal with vinny when we upgrade to an audi and he is on the volkswagen side :( More

Having been to several VW dealerships in Ontario throughout the years, I can honestly say that Crosby is far above the rest. I was introduced to Vinny through a friend of mine. He was always there t throughout the years, I can honestly say that Crosby is far above the rest. I was introduced to Vinny through a friend of mine. He was always there to answer a question and help out with the my decision. I found the difference between Crosby and Others is that the employees, as a whole give you personalized attention and service. The whole process was really easy, as it should be. I found a vehicle I liked, emailed Vinny, went to test drive it, arranged for financing, VW Crosby called me to set up delivery, I went to pick it up and I was off on my merry way, could not have been simpler. My parents who have purchased many cars in their time also mentioned that they would go back to Crosby to purchase a vehicle in the future because the experience was so different than other dealerships. More

I came to the dealership having purchased a vehicle there many years ago. The salesperson was very knowledgeable and friendly. Based on the type of vehicle and price range I was looking for, he showed me nu many years ago. The salesperson was very knowledgeable and friendly. Based on the type of vehicle and price range I was looking for, he showed me numerous vehicles and options, and explained the various features and benefits of each one, and the price. He also very clearing set out for me the various payment options available to me. The information I received was given in such a way that there were no surprises when it came to signing the actual documents. I found all the staff to be very knowledgeable and friendly. I would hightlyt recommend your dealership to others. More

The car buying experience was great , the entire Crosby team was easy to work with. Erik stands out for great communication with me ,he answered all my questions so thoroughly that l was confident enough t team was easy to work with. Erik stands out for great communication with me ,he answered all my questions so thoroughly that l was confident enough to buy the new car on line with out seeing it in person More

My wife and I moved from Nova Scotia to Kitchener, Ontario back in April 2013. We knew that a second vehicle was needed and preferred an SUV. Our research pointed us to 3 2013 models (Honda CR-V tha Ontario back in April 2013. We knew that a second vehicle was needed and preferred an SUV. Our research pointed us to 3 2013 models (Honda CR-V that we currently drive, Toyota RAV4, and a VW Tiguan. I had already test driven the Tiguan as well as the CRV back in Nova Scotia. I was really searching for a dealership for the after service. I went into Crosby VW and was immediately impressed with my first impressions. The dealership was bright, clean, and busy with clients. And the staff were very friendly. Vinny Luka was the salesperson that saw me and I told him what I was looking for. I wanted a Tiguan, Comfortline, with some extra options. I had “built” the model from the website with a price quote. Vinny asked a few questions and reviewed inventory and price. He offered a test drive but one wasn’t necessary. I found him very knowledgeable and accommodating. We did not negotiate a firm price as I had 1 more stop to make…the Toyota Dealership. That experience was not good. I went in to the nearest one but the atmosphere was a little unfriendly. Took me awhile to “get noticed” and longer to arrange a test drive. The service was not great and influenced my decision to go with the Tiguan. I went back to Crosby that afternoon and saw Vinny. We discussed pricing and we had a deal within 40 minutes. I had to wait until the type and colour I wanted could be built…which was into June, but Vinny kept in touch by email all the way through. I would definitely recommend this dealership and Vinny to anyone who is looking for a VW, and for the excellent service they are known for. More